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THOUSANDS OF COURSES .
25 TOPIC AREAS . UNLIMITED ACCESS
WHAT YOU SHOULD BE ABLE TO TAKE-AWAY:
A
How to handle stressful situations.
How to be better at communications.
Telephone Doctor techniques that will last
forever.
1. Weak, wimpy words
2. Email frustrations
3. Okay is NOT okay
? How important is this type of
communication skills training in
your business?
4. Voice mail & cell phone
frustrations
5. #1 skill in sales &
service
6. Never ask a customer to
call back
7. Features vs. benefits
8. Empathy vs. sympathy
9. Apologize vs. I’m sorry
? Do you allow your employees to
chew gum at work?
10. #1 trait employers
want in an employee
11. Leave a great LAST
impression
12. Communications
(red tassel)
13. Attitude vs. mood
14. Irate customers
15. Chatty Cathy
16. NUM calls
17. Selling to women
18. Monogram the call
19. Empowerment
20. Be a double checker
21. Killer words
22. W.A.C.T.E.O.
BIZLIBRARY.COM
QUESTIONS
Use the Q&A
box in the lower
right hand
portion of your
screen.
WWW.BIZLIBRARY.COM/FREE-TRIAL
THOUSANDS OF COURSES . 25 TOPIC AREAS .
UNLIMITED ACCESS
FREE 30-DAY TRIAL!
no risk – no obligation
Jessica Petry
Sr. Marketing Specialist
@JessLPetry
@BizLibrary
Nancy FriedmanPresident and Founder
Telephone Doctor Customer Service Training
@TelephoneDoctor
314-291-1012
Nancy FriedmanTelephone Doctor
Customer Service Training
Facebook: /telephonedoctor
Twitter: @TelephoneDoctor
LinkedIn: /nancyfriedmanspeaker
eNewsletter: Sign up at www.nancyfriedman.com
Email: [email protected]
314-291-1012
