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Business communication
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Waheed Iqbal
Jawad Khalil
Naveed ur Rahman
Umer Mukhtar
Group Members:
TableTable OfOf ContentsContents
Thinking versus StructuringThinking versus StructuringThinking ProcessThinking Process Be aware of your assumptionBe aware of your assumption Draw valid conclusionDraw valid conclusion
InductionInduction DeductionDeduction
Provide logical defectsProvide logical defects Don’t jump too fast to conclusionDon’t jump too fast to conclusion Don’t hide your ideas themselvesDon’t hide your ideas themselves Don’t oversimplifyDon’t oversimplify
Structuring ProcessStructuring Process Provide a hierarchy for your ideasProvide a hierarchy for your ideas Put your ideas in orderPut your ideas in order
When you think naturally all different kinds of ideas occur to you
Some good, Some bad, Some complete and Some fragmented ideas.
The result of thinking process is CONCLUSION.
When you think, you work with huge amount of data. Being disorganized
during this stage is perfectly natural. (construction of building)
When you communicate with other than you don’t simply present that data.
Instead, you stress your conclusion and order your data.
That is called STRUCTURING.
Difference b/w Thinking and Structuring
ThinkingThinking StructuringStructuringThinking is not sequenced.Thinking is not sequenced. Structuring is sequenced.Structuring is sequenced.
That are some bad, good and That are some bad, good and fragmented ideas.fragmented ideas.
That are draw the result of That are draw the result of thinking.thinking.
Huge amount of data.Huge amount of data. Specific data.Specific data.
Disorganized data in our mind.Disorganized data in our mind. Organized data into our thinking.Organized data into our thinking.
When we think huge amount of data in our mind but when we structuring that data than specific data in organized.
Clear Order
Clear Order
Clear Ord
er
Clea
r Ord
er
Thinking Vs Structuring
Dat
a
Dat
a
Bad
Idea
s
Dat
aD
ata
Assu
mpt
ion
Goo
d Id
eas
Det
ails
Goo
d Id
eas
Thinking ProcessThinking Process
The Thinking Process may be compared to an assembly line.
Your assumptions, which form the basis for your thinking,
are like assumptions about what will be produced:
Thinking Process have more three steps
1. Be aware of your Assumption Assumptions are the basis for all the rest of your thinking
In business communication you make assumptions
There are many Cases
Conclusions
Case1: Long term community relationships are more important to short term profit
Case2: You may have legal or moral reasons why you want to quit your job
Case1: “This program will increase our profits”. Assume
You want to make a profit
Case2: “I better finish this report tonight or I'll get fired”. Assume
you want to keep your job
2. Draw valid conclusion
Assumption and facts are what you start out with when you are
thinking; conclusions are what you end up with
It has two valid method exist:1. Deduction2. Induction
Deduction means starting with the main principle or assumptions.For example, business communication is important. Writing is the part
of business communication. Therefore, writing is an important.
1. Deduction
2. Induction
Induction means starting with specifics and generalizing to the main
principle. For example, ‘’ I will be spending a lot of time in business
participating in meeting, I will be a spending a lot of time writing letters,
I will be spending a lot of time talking on the telephone etc’’. Then draw
a generalizing, Therefore, I will be a spending a lot of time in
communication
You can avoid defects by remembering the three main rules
Do not jump too fast to conclusion (Sale strategy)
Do not hide yours ideas themselves and do not behind
illogical false ideas.
Do not over simplify
3. Avoid logical defects
DEFINITION OF STRUCTURING
STRUCTURING
Structures have defined boundaries within which each element is physically or functionally connected to the other elements,
CONCEPT OF STRUCTURE OF MESSAGES
STRUCTURE OF MESSAGE
PROVIDING A HIERARCHY FOR YOUR IDEAS
V .President Marketing
Assembly line Supervisor
Sales Manager
V. President for Production
Assembly line workers
President
Sale manager
Aunt & Uncle
Parents
Sisters
CousinsYou
Aunt & Uncle
Cousins
Brothers
Grand Parents
19
Clear hierarchy you need to:-
Stress your Conclusion or first level idea.
Divide your writing or speaking into main points or (Second level ideas)
Subdivide these into supporting points
IDEA CHART.Recommendation in this
report
Rec 1 Rec 2 Rec 3 Rec 4
Problem in the current procedure
Pro 3Pro 2Pro 1
Steps in the new procedure
Reason for buying this product
Step 2 Step 3 Step 4 Step 5 Res 1 Res 2 Res 3 Res 4Step 1
PUT YOUR IDEAS IN ORDER
Explanatory Ideas• You can order by time.• You can order by Components.• You might order by importance.
Action Ideas• State your least controversial points
first .• Present rejected alternatives first,
State your recommendation last.• Use your strongest evidence last.• Use the beginning to arouse
audience interest