Serving Local People

Troubled Families - Citizen shaped services for better outcomes and greater efficiencies

6th December 2013

Jon Barber, Tendring District Council, Essex

How do families feel?

“Why can’t you all share one file on us. I have to repeat my

problems to everyone I see, and you all ask the same questions.

Anyway, if you want to know about me just look on Facebook”

Workshops with Families

EssexFamily Tendring

Serving Local People

Tendring District Council has developed a

nationally recognised approach for working

with Troubled Families

With an estimated 320 families in the District

with a range of complex needs, costing the taxpayer in excess of £45 million per year, our aim was to bring targeted support to those who needed it

Working with a range of partners - the objective

was to secure better outcomes for families

whilst promoting sustainability and

resilience in the long term.

Serving Local People

Serving Local People

Voluntary and Community

input

'Team Around the Family'

Family Support Worker

Family

Provides Sustainability

Multi-agency Team

Family at Centre

Dedicated to Family

Troubled Families – The Tendring pilot…….

Serving Local People

A pilot which has delivered…….

Secured better outcomes for families with complex needs, including promoting independence, health and well-being.

Realised cost savings across statutory sector partners.

Continuing to develop sustainability for families exiting support and integrating the third

sector and communities.

EssexFamily Tendring outcomes

Serving Local People

EssexFamily Outcomes• Receives necessary health care• Improved behaviour• Improved mental health & well-being• Improved self esteem• Improved parenting• Reduced consumption of controlled substances• Stable and secure accommodation • Positive/improved family relationships• Satisfactory school/college attendance• Service User active in working with services• Positive engagement with/within community• Reduction in offending• Reduction in anti-social behaviour• Access to employment, education or training• Manage personal finances

Serving Local People

Serving Local People

• Reactive expenditure decreased / proactive expenditure increased

• Proven positive outcomes • Overall reduction in cost to the

public purse

Engagement with Partners

Pooling Budgets

Forcing System Change e.g. established processes, breaking silo working, integration of IT to share information

Challenges…..

Integration of learning into the

pan-Essex Family Solutions Service

Appointment of TDC Family

Support Worker within the Family Solutions Service

Community Leadership role &

efficiency savings

Aiming to reduce the risk of a

‘revolving door’ / dependency on

statutory services

The new world……