Tts performance suite brochure

tts www.tt-s.com

tts knowledge matters. www.tt-s.com


Overview

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knowledge force ........................... 8 tt

guide .................................................

13


Highlights ............................................

18 Contact

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tt performance suite | Overview | tt knowledge force | tt guide | Highlights 6/30


The full program All those things your employees need to know –

and all those skills they require to successfully

perform their work duties – are changing at an

astonishingly fast pace. This means that they

contin- ually have to learn just to keep up. But

help is at hand in the form of tt performance

suite, allowing you to optimally support them

every step of the way. After all, our software

package comes equipped with tools for the two

learning strategies which are so crucial to

corporate skills acquisition programs:

• formal learning within the frame- work of

traditional training, e-learning or courses,

along with

• application-oriented or on-the-job learning

at precisely the moment when a problem or

knowledge gap arises – i.e. at the "moment

of need".



By adopting a combination of formal and application-oriented training opportunities, you can radically improve the efficiency and flexibility of your business's employee qualification measures by gearing them specifically toward your em-

just has to learn what they actually need and only when they actually need it. tt performance suite allows you to provide employees with knowledge that is precisely tailored to suit their needs, in a quick, simple and cost-effective manner.

ployees' respective current level of knowl-



The transfer of knowledge in all its variations Do you want • to convey basic know-how and build on this

knowledge?

• to train your employees not just locally, but

worldwide?

• to document your processes for training,

optimization and compliance purposes?

• to create learning content and hold formal

training sessions?

• to offer your employees solutions to

problems directly at their workstation at

precisely the "moment of need"?

• to ensure that your employees are able to

perform routine – and exceptional

You need • state-of-the-art authoring tools for the

creation and management of learning

content.

• high-performance software that is capable

of delivering crucial information to your

employees (when necessary, directly to

their workstation) right at the moment

when it's actually required.

Distribution

Structuring

What you get A super-efficient software package: tt

performance suite comes with userfriendly,

highly intuitive authoring tools that make light

work of creating learning content of impeccable

quality. But that's not all: It also supports a huge

range of formats such as click helps or web-

based training. The resulting

documents are not only available to

users centrally via a Learning

Content Management System (tt

knowledge force), but also

decentralized and accessible at all

times during the work process in the

form of Performance Support (with

tt guide).

– tasks error-free at all times?

• to manage knowledge centrally, but make it available in a decentralized manner?

Usage Production



• to make expert knowledge available to all, without having to commit your experts to

long-term training activities?



Twin-pack performance While both components in tt performance suite can

be implemented separately, you obviously get more

"bang for your IT buck" when used together. You can

choose between the Quickstart Edition or the

Professional Edition.

"tt performance suite from tts supported the Bavarian Insurance Chamber in setting up a training

cascade for over 3,000 sales partners. The new training can be accessed everywhere –

which is not only hugely time-saving, but also means that our agents

have more time for what really matters: advising customers and sales."

MAREK KUBEK AGENCY SALES, BAVARIAN INSURANCE CHAMBER

tt performance suite

tt knowledge force tt guide

This component is primarily geared toward the production of content for the formal learning scenario (Learning Content Management System). The software is designed to support every phase of your project – from the planning and design phase right up to the publication of all training content – with clearly structured steps and various automated processes.

Learning Content Management System

Software solutions dedicated to the storage and maintenance of learning content are known as Learning Content Management Systems. They encompass everything from the creation and saving of learning content, including subsequent reuse, right up to the automated display of training material.

User support takes center stage with this component. With tt guide at their side, your employees can access specially tailored support whenever the need arises. All this directly at their workstation, and instantly.

Performance Support

Performance Support provides comprehensive assistance which is available to employees directly from their workstation. It can come in the form of software or a different resource (e.g. printed or technical) which is made available exactly at the moment of need and offers just the right amount of workplace support and assistance to ensure that the user's current task can be completed successfully.



The perfect combination for successful learning Both forms of learning – formal learning and

Performance Support – have their own

strengths and weaknesses. In the case of

formal learning, knowledge is conveyed in a

structured and systematic manner. Alas, it is

safe to assume that course participants will

have forgotten over half of what they learned

one hour after training. And they'll only have

retained a third of their new-found knowledge

by the next day (cf. Curve 1). Knowledge is

retained (or rekindled) only in cases where the

new information is immediately applied.

Application-oriented, on-the-job learning via

Performance Support alone is ideal for

ensuring that a solution to the problem is

quickly found. But these solutions usually don't

explain the bigger picture, meaning that users'

general understanding

of the overall context is rarely boosted by such measures.

The greatest learning success can be achieved by combining formal learning and Performance Support (cf. Curve 2) – a

strategy which more and more companies now

pursue.




Content creation made easy



IT documentation with maximum ease In the IT environment, documentation is created

via a recording – for applications involving ERP

systems, MS Office or CRM software, for

example. When recording with tt knowledge

force, it doesn't matter in the slightest whether

the application was manufactured by SAP,

Microsoft, Sales- force or other providers.

One recording session is all you need to create

the various learning media. While your subject

matter experts perform a particular procedure,

tt knowledge force automatically and

simultaneously generates various formats from

the recording (single sourcing). Depending on

your license type, this content can then be im-

mediately accessed in different formats as

web-based training, IT documentation or a

step-by-step list.

And you can choose between various out- put

formats, such as Word, PDF or HTML. Needless

to say, the resulting documents will feature your

company's very own corporate design, without

any additional effort on your part. This further

minimizes

the time

and effort

your

experts

need to

invest in

the

creation

of

learning

content.

From local to global A huge advantage for companies who operate

internationally: The automatic re-recording

function is a big help when it comes to

translating material into different languages.

You can use the original document

to re-record processes in another

language's user interface. All

enhancements of the original

document are retained. This makes

light work of translation into

different languages. And should

something subsequently change,

the version comparison makes it

really easy to identify the resulting

training deficit.



The world beyond IT But what about situations where you want to

create training material that has absolutely

nothing to do with IT? No problem. Being the

ultimate in professional authoring software, tt

knowledge force can also support you in creating

webbased training with different content, such as

compliance or soft skills.

The templates provided, along with role- based

revision and release workflows, ensure consistency

and across-the-board quality.



Authors will quickly get the hang of tt knowledge

force thanks to its highly intuitive user interface.

Its design and layout are inspired by MS Office,

making it much easier for users to find their

bearings. The functions are sorted and arranged

in accordance with their frequency of use,

thereby ensuring optimal ergonomics.

The software's "What you see is what you get"

principle is an extremely practical feature, as

this gives the author a preview during the actual

creation process of how the learners will

subsequently be guided through the training.

tt knowledge force also comes with two fully

integrated text-to-speech tools brought to you

by the cloud systems from Acapela and

ReadSpeaker. Content can be preselected for

users based on their function – or "role" –

within the company and made available in a

targeted manner. This means that they only

have to deal with content that is actually

relevant to their needs.

"Creating the learning modules was a quick and flexible

procedure thanks to

tt knowledge force. This meant that we were able to train the employees of several

of our clients simultaneously, instead of one after the other as was the case with

the old train-the-trainers method. Our new "Horizon" load planning software was therefore

able to go live exceptionally fast.

And that's not all: We can now apply the solution to all future "Horizon" applications."

PEG WYSE PROJECT MANAGER & TRAINING ADMINISTRATOR, SITA


tt performance suite



Direct and immediate assistance: Performance Support



Problem solved in a matter of seconds tt guide allows your employees to access

information and learning content directly at

their workstation and exactly at the moment

when assistance is required. A big help to users,

especially when deal- ing with workflows which

are new, com- plex, modified or rarely used.

Whenever users are at a loss as to how to

proceed, they just have to click the Help button

to access immediate custom-

Help in all its variations

Depending on the nature of the information

requirement, employees can choose between

simple field helps, innovative step lists (guides),

self-learning material, process flows or detailed

information. The various Help categories on

offer, also known as Performance Support

Categories, can be individually created and

assigned in accordance with the client's needs.

"Prior to the implementation of tt performance suite, it took 10 to 15 minutes to get an answer to a single query regarding

a business process. But nowadays it only takes a minute."

KENT KARLSSON BUSINESS DEVELOPMENT MANAGER AT WASA KREDIT AB



ized support. This is possible due to the fact that all content has been tailored in advance to match the employee's respective

function, or role, within the company. Not only that, but content is also linked to the business applications (the all- important

context) that are relevant to their position. As a general rule of thumb, help should become available after a maximum of two clicks

and 10 seconds.



Step by step to the

goal If, for example, a user is in the middle of Field help Step-by-step instructions the "Create Sales Order" SAP transaction and

encounters a problem, they can choose between three

different types of support:

• a field help with explanatory text regarding the

order type,

• instructions that support the user step by step in

filling in the screen, e.g. for a forward order,

• the process view which allows the user to find

their bearings within the overall process and

access customized

In this example, users receive color- highlighted

tailored information (here in blue) of interest to

their defined role (Head of Sales).

help as required. Process view



Content at the touch of a button The Guide Creator in tt guide is an easy-to-use tool

for the recording of new guides. Its user interface

features all essential functions and can be operated

intuitively. This makes it not just ideal for authors,

but also for other colleagues eager to record

content – which can come in very handy, such as

during the handover process when an employee is

about to head off on vacation. User- generated

content can therefore become reality (optional).

Once transactions have been recorded

by subject matter experts, sensitive

data can (needless to say) be grayed-out prior to

publishing the guide.



Ideal for all types of content



Naturally, it is also possible to load and manage

third-party documents. This makes it extremely

easy for employees to access information on non-

IT procedures (for example) during their daily

work routine, allowing them to locate such

information quickly and easily with the help of the

tt guide's sug- gest search function. Performance

Support Categories facilitate the optimal grouping

of this type of material according to content, before

making it available to users.

"We opted for tt performance suite due to the fact that it can be perfectly integrated with SAP and because the software covers all our usage scenarios – from testing and user training and documentation, all the way up to real-time Performance Support. We have received exceptionally positive feedback, both from users and

authors (…), wherever Bekaert does business."

SOFIE DE PAUW PROJECT MANAGER, BEKAERT




Benefits at a glance A Reduced cost and outlay thanks to

• a minimal outlay for the creation of training

material,

• huge time savings for training and support

staff,

• a quicker learning success due to the

combination of two learning strategies,

• the reusability of training material –

worldwide and in various languages or

formats,

• translation support,

• updating support,

A Improved process understanding / simplified change processes

A Smooth scalability thanks to the client-server principle

A Flexibility regarding the time of learning

A Error reduction

A Motivational boost thanks to an improved understanding, and

A Less time spent on searching for knowledge

A Shorter training period in the event of

• a role change

• process changes

• IT changes

A Minimization of the loss of expert knowledge

A Minimization of rollout risks

• a reduction in cost-intensive therefore acceptance, of classroom training, and

IT applications and processes

• the minimization of queries submitted to support functions and A Increased efficiency subject matter experts.

A Concentration on core tasks



Tailored system support tt performance suite allows you to define the

level of system support: You have the choice

between the on-premises solution or our cloud

offer. The cloud solution means you can choose

between simple managed hosting and full SaaS.

Available worldwide

To ensure the availability of tt performance

suite in the cloud, we have engaged Amazon

Web Services as our powerful technology

partner. This means you enjoy worldwide access

to our failsafe, high-performance software

solution.

Opting for the cloud solution brings many

benefits: • a reduction in operating costs

• a quick project launch

• dynamic scalability

• high availability

• security and data protection

Fully integrated

No matter whether you choose to pursue a cloud

strategy or favor an on-premises solution, one

thing's sure: tt performance suite can be

optimally incorporated into your system

landscape. Furthermore, integration standards

such as SCORM 1.2 ensure that learning content

can be easily transferred to your Learning

Manage- ment System.

The suite even comes with a ready-made

interface for SAP SuccessFactors. This allows

you to create an integrated learning

environment and say good- bye to the days of

stand-alone solutions. Not only that, but the

content in tt knowledge force can also be

integrated with the SAP Solution Manager, Aris

and other Business Process Modeling tools

(BPM).



Our

references



Over 4,000,000 users

Over 5,000 authors

Over 500 happy customers in more than 20 countries

Domestic and international companies in

Europe, Asia and America are highly impressed

by our products and services. The company logos

shown here re- present just a few of our over

500 satisfied customers, and are our best

reference.

You too can benefit from our decades of

knowledge management experience in

the field of international software rollouts, IT

documentation projects, change management

or compliance initiatives and the launch of new

products.


Want to find out more? We're happy to help!

T +32 16 44 20 40

M +32 495234 435

E [email protected]