USER EXPERIENCE

Mid-term project Date: March – 28, 2014Presenter: Sungwook Kim Professor: Heejung Kwon Project name: Y-Planner mobile

System concept statement

The Y-Planner mobile is a newly designed mobile applica-tion in order to enhance the convenience of Yonsei stu-dents in managing their schedule associated with home-work assignments, exams and etcetera.

This could be achieved by sharing the student data base of time tables, and synchronizing YSCEC and the applica-tion itself. Furthermore, it assigns students the authority to update assigned homework.

Users will be able to easily check their time table, and fur-thermore easily check their schedules for homework as-signments, exams and etcetera by constant updates done by various students.

Professor

Uploading students

Ordinary students

Y-Planner Mobile

Ones who are diligent and enthusiastic. Most updates are done by the same person.

Roles of students can change depending on various situations

Yonsei portal

YSCEC

Lazy people. Anticipates others to update assignments but not willing to update by themselves.

Tiresome to login and check the timetable

Students

Rather prefer updating through YSCEC

Unfamiliar with updating assignments using moblie apps.

Tiresome to login and check assignments

Brings in data fromhomepages to reduce the amount of data required

Social Model User boundary

Professor

StudentsY-Planner

Mobile

Yonsei portalYSCEC

Updates homework assignments of certain lectures on YSCEC

Flow Model

Updates homework assignments as professor’s notices on theY-Planner.Gives Y-planner student

database on timetable. Assigns students the authority to update homework assignments on lectures that they take.

Can also directly update assignments through the mobile app.

User boundary

Updates homework assignments and exam schedules of certainlectures .

Provides exam schedules, timetables, and homework schedules to users.

Central server

Controls data transference

Persona - 1

이름 : Matt Procrastky 나이 : 22 살 성격 : 게으름 , 정돈이 안되어

있음 , 잠이 많음 특징 : 삼수생 . 수업 중 과제

공지를 제대로 메모한 적이 없으며 , 과제 공지 handout 은 가방 안에 구겨 넣고 항상 잃어버린다 . 그러한 이유로 과제가 무엇이었는지 항상 친구들한테 물어본다 . 시험이 월요일인데 수요일로 착각하여 시험에 응시 못할 정도로 정돈이 안되어 있음 .

Persona - 1

System application prediction

- 숙제 기한 , 내용 , 시험 일정 확인을 위해 어플리케이션을 애용할 가능성이 큼 .

- 어플리케이션에 의존해 교수님의 공지를 귀담아 듣지 않거나 , 메모 하지 않는 습관이 그대로 남을 가능성이 큼 .

Persona - 2

이름 : Paul Hardworsky 나이 : 20 살 성격 : 세밀하고 꼼꼼함 . 특징 : 모든 과제 공지와 시험 일정

공지를 플래너에 옮겨 적는 습관을 가지고 있음 . 친구들이 과제 내용을 물어볼 때마다 항상 먼저 나서서 답변함 .

Persona - 2

System application prediction

- 기존의 스케줄러 대신 어플리케이션에 메모하는 습관을 들이게 될 것임 .

- 숙제 범위 , 시험 일정에 관련된 질문을 더 이상 받지 않게 될 것임 .

Some sketches

Some sketches

메인 화면

Story board sketch

Promotion video

Promotion video.mp4

Click to play the video clip

Prototype

UX Goals & Metrics

Work Role

UX Goal UX Mea-sure

Measur-ing In-

strumentUX

Metric

Base-line

Level

Target Level

Ob-served Results

Student: Casual New User

Walk up- New user’s ease at un-derstanding and fulfill-ing tasks

Initial user per-formance

Bench-mark

test 1 – Login and

checking uploads

Aver-age time

on re-quired task

50 sec 30 sec 25.4 sec

Student: Casual New User

Bench-mark

test 2 – Login

and up-loading

Aver-age time

on re-quired task

2min 30 sec 1 min 17.8

sec

Student: Casual New User

Initial cus-tomer satis-

faction

User’s impres-sion of

the proto-type

7-scaled ques-tions

Aver-age

Value

4 5.5 5.82

Benchmark test details

Benchmark test 11) 로그인을 해주세요 . 아이디는 본인의 학번 , 비밀번호는 본인의

주민번호 뒷자리입니다 .2) 6/9 일 일정을 확인해주세요 . 3) 6/2 일 스페인어 시간 일정을 확인해주세요 .

Benchmark test 21) 동기화 섹션에 가서 사용자 경험 이론 강의에 “사용자 경험 이론 최종

발표”라는 메모를 남겨주세요 .2) 등록한 메모를 직접 확인해주세요 .

Test results

Benchmark test 1- 1) 7.4 sec- 2) 10 sec - 3) 8 sec

Benchmark test 2- 1) 10 sec- 2) 7.8 sec

Survey questions

*Usefulness, Satisfaction, and Ease of use questions(7-scale)

Absolutely no: 1 Absolutely yes: 7

1. I find it useful to check my academic schedule. 2. I think this would save time checking and writing my sched-

ule 3. I think the design of the app is nice in the view of aesthetics. 4. I find it easy to understand each features of the

applications(icons, notifications, etc.) 5. It didn’t take a long time for me to understand and use the

application. 6. The application contains all essential parts needed(doesn’t

necessarily require additional features). 7. I recommend this application to others.

Survey results

*Usefulness, Satisfaction, and Ease of use questions(7-scale)

1. I find it useful to check my academic schedule. (6.2)2. I think this would save time checking and writing my

schedule (5.8)3. I think the design of the app is nice in the view of aesthet-

ics. (5.4)4. I find it easy to understand each features of the applica-

tions(icons, notifications, etc.) (6.4) 5. It didn’t take a long time for me to understand and use the

application. (6.4)6. The application contains all essential parts needed(doesn’t

necessarily require additional features). ( 5.8)7. I recommend this application to others. (5.6)

Problems identified

1) 학생 게시판과 교수 업로드 게시판을 색으로만 구분하여 이용자들이 혼동함 .

게시판 화면에 직접 명시함 .

2) 게시물의 수정 및 삭제 기능이 작동이 안됨 작동 화면을 추가적으로 구현함 .

그 외의 추가적인 feedback 은 그리 많지 않았음 .

Thank You