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Volunteer Management Success Using Technology
Professional Story
UNCW – Computer Science and Psychology Corning GE Global Nuclear Fuel Small Business Consulting netCorps TechEffect
Volunteer Story
Founded Amnesty International at UNCW– Darfur Campaign– Global Awareness Week– Annual SOA Protest– Currently in year 9 of existence
The Full Belly Project ZenVC / Baba Tree International Urban Ministries of Durham Project LIFT
Project LIFT cultivates an effective and well-connected nonprofit community in the Triangle area by sharing knowledge and resources, convening capacity-building events and fostering collaborative relationships.
• Resource Sharing
• Collaboration
• Capacity Building
Project LIFT - History
Brainchild of Angel Wright-Lanier Organized and run by AmeriCorps VISTA volunteers Originally a City of Raleigh Project, now independent Launch w/ Resource Raleigh conference in March
2010 Quickly growing board on track to double in 2012 Recently Held 3rd Annual Volunteer & Internship Fair
Project LIFT Strategy
1. Connect
2. Collaborate
3. Create
What We Do
1. Workshops
2. Annual Volunteer & Internship Fair
3. Monthly e-Newsletter (Resources and Events)
4. Resource and Capacity Mapping Project
Volunteer Management Systems (VMS)
Why does it matter?
Of 1,005 respondents in 2009*– 4 in 10 Volunteered in Past 12 Months– Of them, 49% 1/mo or more frequently– On Avg, donated 10x more than non-
volunteers– 67% Donate to same place they volunteer
*See Last Slide for 2009 Fidelity Report
Types of Volunteers
Admin/General Volunteers Staff-like Volunteers Interns
Overview – Types of Software
Recruitment Management Retention
Recruitment
Principle 1: Focus on People Attract & Acquire
Recruitment
Principle 2: Incrementally Increase Information Requested
VolunteerMatch, Idealist, Activate Good
What systems do you use for recruitment?
Management
CRM or VMS? What are you using and how is it
working for you?
Management
Principle 3: Trial and Error
NTEN, Idealware, and Techsoup NTEN 2011 Data Ecosystem Survey Idealware/Techsoup Consumers Guide Jayne Craven’s Listing of Software
Retention
Principle 4: People want to connect & contribute in meaningful ways, and be acknowledge for it
Social Media– Facebook– eNews– Blog/Website
Engage Volunteers in Process
Retention
How have you acknowledged volunteers for their efforts?
Further Information
NTEN 2009 Data Ecosystem Survey NTEN 2011 Data Ecosystem Survey Idealware VMS Consumers Guide Jayne Craven's VMS Listing 2009 Fidelity Charitable Giving Report Idealware Volunteer Software: Further Reading NCTech4Good
Homework
What will be your next action? Why is this action important? By when will you complete it?
Questions or comments?
