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1
“Walk the Gemba to Improve Your Leadership Abilities”
Michael Bremer Shingo Research Award Recipient
- 2016“How to do A Gemba Walk”
2
Wisdom requires effort!
Brush away your assumptions and “See”
what is really happening in your work
environment
Gemba = The Real Place
3
Structure is Simple
• Define Purpose & Prepare• Do the Walk– Go See– Ask ‘What’ then ‘Why’– Show Respect
• Debrief the Walk
But learning while you walk is not simple
4
• Why doing it?– Seeking to understand– Develop people– Waste walk
• Different Type Walks– Supervisor (multiple times per day )– Leadership team walk (2 or 3 times per day)– Value Stream walk (weekly)– Waste identification walk (a common starting point)– Executive walk (people from outside the facility - periodic)
Prepare for Walk
Define Purpose
5
Do the Walk
• Do people:– Understand purpose of work?– Follow standard work practices?– Understand performance expectations and why?– Use a scientific thought process for problem
resolution?• Are people inhibited from doing their jobs by
organizational support systems?
Go See
6
Do the Walk
• Anyone can look around, good observations require skill
• What work are people doing?• What are the targets? • Why important?• How are we progressing?
Ask What, Then Why?
7
Do the Walk• Ask open-ended questions• Listen more than you talk• Create a safe environment• Always jump to the 5 Whys, never the 5 Whos• Don’t remove problem ownership, trust
people to act when they learn to ‘see it’• Help people gain confidence
Show Respect
8
Debrief the Walk• What was done well?• What could be done better?• Did the questioner remain humble?
Close the debrief by asking these questions:• Did we make any decisions during the walk?• How to communicate that decision?• How to follow-up on progress?
Debrief the Walk
Take a Walk
Change Your Perspective
Make it Visual
Care for Others
ChoicesChoi
ces
Choices
Three Powerful Levers
Change Your Perspective
Make it Visual
Care for Others
Is the ‘A’ Square and the ‘B’ Square the same color?
http://web.mit.edu/persci/people/adelson/checkershadow_proof.htm
Get close to see with Your Own Eyes
• Go to the Gemba – where the “action is”
• See with your own eyes• Probe beneath the surface• Experience reality as
others see it• Find ways to change how
you see the world
14
“….most problems in an organization are the result of the processes not the people working in the system”
Dr. W. Edwards Deming
Do you really believe
this is true?
Increase Your
Process Awareness
Who Experiences problems during your work day that typically requires a work around?
IneffectivePowerless
Over Come Your Fear
This is a powerful way to change your perspective!
Let go of
the past
What am I afraid of?
Why am I afraid?
What would I do if I were not afraid?
How would I feel Without the fear?
4Power
Questions
Courtesy of Traci Fenton, WorldBlu
Take a Walk
Change Your Perspective
Make it Visual
Care for Others
ChoicesChoi
ces
Choices
Three Powerful Levers
18
Coach more critical thinking skills
• Open-ended questions• Listen more than talk• Create a safe
environment
Take a Walk
Change Your Perspective
Make it Visual
Care for Others
ChoicesChoi
ces
Choices
Three Powerful Levers
20Who uses ActiveLink, Fitbit or some similar device?
Lever #3 Make it Visual - Are we winning or losing?
21
Can’t overdo this a great way to communicate
Make the invisible easy
to see
Request for Proposal Info Board
Visual Work Mgmt. - Scheduling
Take a Walk
Change Your Perspective
Make it Visual
Care for Others
ChoicesChoi
ces
Choices
Three Powerful Levers
24
A Simple Structure
• Define Purpose & Prepare• Do the Walk– Go See– Ask ‘What’ then ‘Why’– Show Respect
• Debrief the Walk
A powerful learning tool!
25
Welcome to Connect• Learn about your experiences • You can use this material• Happy to connect on LinkedIn or
Twitter @michaelbremer• [email protected]• 630-235-4210• Thanks for being here
http://tinyurl.c
om/44osfyu
http://www.amazon.com/dp/B00KKPSQS8