10

Click here to load reader

Warranty Management Tips to become the Best in-class service organizations

Embed Size (px)

DESCRIPTION

Know the best warranty management tips for becoming the best-in-class service organizations researched by Aberdeen group about warranty management, download the full report at http://www.4cs.com/AberdeenDownload.htm. know how organizations can enabling technology to get to the next level of performance in warranty management by taking the steps to success identified in the latest research report by the Aberdeen Group entitled "Warranty Management: The Bridge to Future Revenue Creation."

Citation preview

Page 1: Warranty Management Tips to become the Best in-class service organizations

ARE YOU AMONG THE BEST-IN-CLASS SERVICE ORGANIZATIONS..?

Page 2: Warranty Management Tips to become the Best in-class service organizations

WHAT IS THE BENCHMARK FOR BEST-IN-CLASS SERVICE ORGANIZATIONS..?

Page 3: Warranty Management Tips to become the Best in-class service organizations

HOW AND WHY BEST-IN-CLASS ORGANIZATIONS LEADING THE INDUSTRY?

Page 4: Warranty Management Tips to become the Best in-class service organizations

DO YOU KNOW....?

Page 5: Warranty Management Tips to become the Best in-class service organizations

WHAT ARE THE BEST PRACTICES OF THE BEST-IN-CLASS-ORGANIZATIONS...?

Page 6: Warranty Management Tips to become the Best in-class service organizations

BEST-IN-CLASS ORGANIZATIONS

Have an end-to-end work flow process in place to handle Warranty claims

Conduct regular, Systematic measurement of claim rates

have a centralized data warehouse for warranty related data/information

Page 7: Warranty Management Tips to become the Best in-class service organizations

HOW TO ACHIEVE BEST-IN-CLASS PERFORMANCE..?

Integrating the service organizations more closely with manufacturing

Implementing additional claim review processes to curb fraudulent claims

Page 8: Warranty Management Tips to become the Best in-class service organizations

DOWNLOAD OUR ABERDEEN WARRANTY BENCHMARK

RESEARCH REPORT

ACCESS THIS REPORT FOR FREE - A $399 VALUE!

To know more about how to achieve best-in-class performance for your service industry

At http://www.4cs.com/aberdeendownload.htm

Or Email at sales @4cs.com

Page 9: Warranty Management Tips to become the Best in-class service organizations

THE KEY FACTS FROM THE REPORT SHOW THAT BEST-IN-CLASS ORGANIZATIONS ARE:

Realizing 19% decrease in year-over-year warranty related repair/return costs

Generating more than 30% of service's revenues from sale of extended warranties

62% more likely to have an end-to-end work flow process to handle warranty claims

48% more likely to conduct regular systematic measurement of claim rates

47% more likely to have a centralized data warehouse for warranty related data

And more…..