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Ursula Shekufendeh AppFolio, Inc. @ursheku Photo by Mark Ryan

When Failure Is a Success by Ursula Shekufendeh - The Lean Startup Conference 12/10/14

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It's one thing to decide that you'll rigorously test product ideas, and it's entirely another matter to actually kill something that isn't clearly a dud. AppFolio faced this dilemma when deciding whether to launch a new product last year. Product Manager Ursula Shekefundeh takes us through the surprising--and hard--decisions her team made at the persevere/pivot/kill crossroads.

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Page 1: When Failure Is a Success by Ursula Shekufendeh - The Lean Startup Conference 12/10/14

Ursula ShekufendehAppFolio, Inc.

@ursheku

Photo by Mark Ryan

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if we create a standalone tenant screening solution for property

managers, we can generate additional revenue for AppFolio.

HYPOTHESIS

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Yes20%

No80%

Qualified to Screen

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if we build a tenant screening service that landlords can subscribe to, then

we can sell a service to the 80% of RentApp users, and quickly reach

profitability.

PIVOT

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NEED

TRUST

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42%

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OPPORTUNITY COST

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• Free up • Company• Practice• Comm. • APM

Google search

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“When a strategy works, we tend to remember what was accomplished, not the possibilities that were painfully set aside.”

Richard P. Rumelt

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20x

Insurance ServicesContact Center Services

WebsitesCredit Card Processing

Tenant Screening

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Ursula ShekufendehAppFolio, Inc.

@ursheku