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As the team saving the Healthcare.gov site grew, they used an unusual metric to gauge success. Mark Ferlatte, co-founder at Tetherpad and member of the Healthcare.gov rescue team, tells the story.
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The system is unavailable.
The President called.
Is the site up?
We could use a chart that goes
up and to the right.
Dickerson's Hierarchy of Reliability
Welcome! Please select from
our menu of delicious
problems.
It was on fire when I got here.
Since it was on fire when I got
here, I should continue to
cover everything in fire
retardant.
Over 7 million people insured.
What problem do I wish I was
working on?
The President is going to be on
CNN at 2 PM; will the site be
up by then?
Are the problems you are
solving now higher quality than
the problems you were solving
last week?
Thank you
• @ferlatte
• http://tetherpad.com
War room logo © Mikey Dickerson, used with permission
Human pyramid © Xzenia Witehira, CC BY-SA 3.0
Swarm of bees © Ricardo Reis, CC BY-ND 2.0
Uncle Sam and satellite photo, public domain
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