Workshop 20121126 thodupuzha communication skills

Workshop November 20121126

Communication skills

2023-04-11© LightPerspective AB LightPerspective

Training Campus

Our Team

2023-04-11

Importance of communication skills

• Communication plays a part in almost every aspect of your whole life, so being able to communicate well can boost your overall performance.

2023-04-11 © LightPerspective AB LightPerspective Training

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Communication skills?

• So what does it takes to be a master communicator?

• Answer?


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What will we do?• Goal today?• Get an idea about communication

and the importans of that skills


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Workshop phase one


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What and How?

• What • How


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Answer?• Ability to listen well.

Ability to comprehend written and spoken language. Ability to think clearly. Ability to express ideas clearly in words. Ability to write clearly and competently. Ability to interpret nonverbal cues.

• Ability to respect the other party and win the other party's confidence. Good memory.

• Someone who knows fundamentally that putting in time to ask the right questions and really listen to the answers is never time wasted


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Workshop phase two


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1. Always think ahead about what you are going to say. Use simple words and phrases that are understood by every body. Increase your knowledge on all subjects you are required to speak. Speak clearly and audibly.

2. Check twice with the listener whether you have been understood accurately or not In case of an interruption, always do a little recap of what has been already said.

3. Always pay undivided attention to the speaker while listening. While listening, always make notes of important points.

4. Always ask for clarification if you have failed to grasp other’s point of view.

5. Repeat what the speaker has said to check whether you have understood accurately.

Essentials of communicationDos

Essentials of communicationDont’s

Do not instantly react and mutter something in anger.

Do not use technical terms & terminologies not understood by majority of people.

Do not speak too fast or too slow.

Do not speak in inaudible surroundings, as you won’t be heard.

Do not assume that every body understands you.

While listening do not glance here and there as it might distract the speaker.

Do not interrupt the speaker.

Do not jump to the conclusion that you have understood every thing the conclusion

Critical success factor

The most of your perceived ability comes from how you communicate

55% Tonal

7% Verbal

38% Visual

93% of all Communication is non verbal - SKILL

What is Communication?

Communication is the art of transform ideas, attitudes and information from one person to another. It´s the process of interaction. AMONG HUMAN BEINGS.

• It’s a process between people and involves changes in behavior to influence others

• Express of thoughts, trough emotions, words, body language and actions

• Tools that actually can be used to controlling and motivate people

• It’s a social and emotional process and it’s all dependent on how you do it.

How to Improve Existing Level ofCOMMUNICATION?

Improve language and pronunciation

Work on voice modulation, think about body language

Listen more

Don´t speak to fast or to slow.

Use simple vocabulary and think about how you say something and act

You have got powerful tolls to useTrain and use them!

Value of listening Listening to others is an elegant art.

Good listening reflects courtesy and good manners.

Listening carefully to the instructions of superiors improve competence and performance.

The result of poor listening skill could be disastrous in business, employment and social relations.

Good listening can eliminate a number of imaginary grievances of employees.

Good listening skill can improve social relations and conversation. positive activity rather than a passive or negative activity.

What have we done?


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2023-04-11 © LightPerspective AB LightPerspective Training Campus

Our books

• Business Coaching – an integrated dialogue methodology

• Business through people – India and Sweden

• Our web site:• www.Lightperspective.se• www.moveonperspecticve.c

om

• And Remember Communication isn’t easy!!

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• What will you take with you when you leave this room?– Reflection/thought– Feeling– …