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Sheets from a workshop to help people understand the differences between information processes and technology. And to help them relate information processes to the right technology to increased productivity and improve information and knowledge management.
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Where Do I Share and Store My Info?
Samuel Driessen
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Introduction
me you
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Overview
Introduction Goal Video Assignment Information Management (tools) Assignment
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Goal workshop
overview information management tools relate information to tools apply this to your work
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Shift Happens
Video: Shift Happens, Did you know 4.0 Video: Social Media Revolution
What did you see? What does this say? Which media do you use? And why?
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Assignment
Which tools do you use to get your work done? list them write down pro’s and con’s define what you need/would like
What type of information do you handle? list them
Relate tools and information If you can’t relate it don’t!
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Knowing Knowledge Work
Were you ever taught to be a knowledge
worker?
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Were you ever officially educated to
Use e-mail effectively? Find information through a feed reader? Post information in relevant peer groups? Share and store your information so others can
retrieve it? Use social bookmarking? Use a wiki? Write a blogpost? Use Slideshare?
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Info types
Focus on unstructured information (tools)
Product Project Process Departmental
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General vision on Information
Manufacturing Transactional Knowledge Work
Structured Processes
Ad Hoc Processes
How work gets done
Types of Work Source: IT Flower
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What is Collaboration?
People from different disciplines, locations and organizations joining to accomplish specific goals
Two types of collaboration: synchronous (real-time) and asynchronous (-- not strictly distinct!)
The most useful collaboration technologies are universally compatible and ubiquitous
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Collaboration, the continuum
social bookmarking
social networking
worksite
task management
calendering
video conferencing
twittering
document management
wikis
blogs
web conferencing
messaging
tagging
wikis
RSS
Forums/discussions
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Collaboration Features
Asynchronous collaboration: Messaging
Email Calendaring and scheduling Task Management
Team collaboration Team Workplace (a shared site) Basic Document management (versioning, checkin/-out, )
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Collaboration Features (2)
Social Computing Wikis* (Micro)Blogs* Social Bookmarks* Social Networking* Tagging Syndication (RSS)*
Synchronous collaboration: Real-time collaboration and communication
Presence awareness Instant Messaging Web conferencing Audio- and videoconferencing Whiteboarding Polling/voting Voice
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SharePoint in sum
Document management (all file types, versioning, workflow), task-list & calendar sharing, discussions
Integrates with Outlook, Office and Communicator Easy, ad-hoc, light-weight Web-based (offline, online work) Also: blogging, wiki’s, social networking, forums,
integrate with feed reader, video’s Conclusion: addresses almost all asynchronous
collaboration features.
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Webconferencing
Webex AT&T
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Overview New Media
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The name of the revolution in media
Web 2.0Or: Social Media, Social Web, Social Computing
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Web 2.0 defined
internet as platform harness network effects (collective intelligence)
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What is a blog?
Blogs are like a keynote speech with questions and comments from the audience. It’s a digital journal managed by one person or a team.
Examples: Blogger, WordPress, MoveableType
Examples of Corp. Blogs: Google, Dell, HP, Xerox, etc.
Internal example: CorpComm blog
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What is a microblog?
A microblog is a very short blog posts (max. 140 characters) informing your connections what you are doing at the moment and ask questions.
Example: Twitter Internal example: Océ Yammer
Used during Press conferences, testing, a.o.
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What is a social network?
Social Networks are like topic tables at a conference luncheon. People that know each other (or want to meet each other) will connect by a variety of common interests.
Examples: Facebook, Myspace, LinkedIn, Xing Internal example: [none]
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What is social bookmarking?
Your favorite website bookmarks (with comments) shared with the world. Usually clustered using tags.
Examples: del.icio.us, diigo, digg Internal example: Océ bookmarks (R&D)
Use to promote news, track buzz
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What is a wiki?
Wiki’s are the collaborative white boards or libraries.
Examples: Confluence, Mediawiki (wikipedia platform), Pikiwiki
Internal example: Océ wiki
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What is RSS?
RSS = Really Simple Syndication. RSS enabled sites allow you to aggregate all changes to that site in a feed reader. (Core web technology)
Example: an RSS enabled webpage can be recognized by this button:
Example of feed readers: Newsgator, Attensa, Google Reader, Bloglines, Fa.vor.it
Internal example: NewInfo, RSSPopper, Greatnews
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Was our explanation unclear…?
Go to the Common Craft website for insightful short video on all ‘social media’ tools! RSS in Plain English Social Bookmarking in plain English Social Networking in Plain English Blogs in Plain English Wikis in Plain English Twitter in Plain English SlideShare
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Assignment
Go back to the initial assignment Now relate information to tools
Are there differences? Have information problems been solved?
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Practice: Where do I share and store my info?
Structured / Unstructured process to publish
Publish or Collab-ing on info
Content or file versioning?
Share Content or File
Personal/Team (1-1, 1-n, n-n)
Wiki U C Y C Team, n-n
Blog U C N C Pers./Team, 1-n
Sharepoint U C Y F Team, n-n
Intranet S P N C Pers., 1-n
Doc Archive S P N F Pers., 1-n
FTP U P N F Team, 1-n
SND U C N F Team, 1-n
…
Link to blogpost
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Diagram ‘Where do I share… info?’
structuredpublishprocess
unstructuredpublishprocess
sharecontent
sharefile
UseIntranet
UseDoc Archive
publishinfo
collaborateon info
UseFTP
versioninfo = No
versioninginfo = Yes
share file
share content
share file
share content
UseWiki
UseSharepoint
UseBlog
UseSND
You
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Assignement
Check and Extend this table
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