Writing Clear, Effective Business E-mail

Coach ProfilesRobert Craig Hogan, Ph.D.Director, The Business Writing CenterDr. Hogan has had 38 years of experience in training business writers: • Professor of business communications,

Illinois State University• Professor of writing, Allegheny County College• Professor of writing, University of Pittsburgh

Administrator or owner of writing companies: • Owner and senior writer, Softlink • Owner and general partner, Interactive Training

Media• Senior writer, Applied Science Associates • Manager of communications, Bank Illinois Co.

Course content © 2010, Business Writing Center. Published by BCCG. All rights reserved. Reproduction or redistribution is prohibited without prior written permission.

Agenda• When do you communicate by letter, e-mail, or

talking?

• Follow good business e-mail etiquette.

• Write e-mail that works.

• Write a clear response e-mail.

• Write a request e-mail that gets results.

• Write an e-mail about a business problem so you get the solution you need.

• Write a successful persuasive e-mail.

Course content © 2010, Business Writing Center. Published by BCCG. All rights reserved. Reproduction or redistribution is prohibited without prior written permission.

Thank You!www.CareerShorts.com

Presented by Dr. Robert Craig Hogan Published byCourse content © 2010, Business Writing Center Business Communication Coaching Group ™ LLC

All rights reserved. Reproduction or redistribution is prohibited without prior written permission.