FOCUS GROUP SUMMARYPRESENTATION

2

SUMMARY

Four focus groups were held on the topic of Kick Off.

36 staff from across the business we invited to attend the four focus groups.

23 staff attended the four focus groups.

The following is the accumulated results of feedback received from selected questions.

3

QUESTION 1: WHAT SHOULD KICK OFF ACHIEVE?

4

QUESTION 7: WHAT SHOULD KICK OFF 2014 FOCUS ON?

5

QUESTION 9A: WHAT SHOULD WE STOP DOING?

6

QUESTION 9B: WHAT SHOULD WE START DOING?

7

QUESTION 9C: WHAT SHOULD WE CONTINUE DOING?