Changing the

Standard Practice

What can we change to save time

and money?

Employee training in multiple departments

Scheduling

Increase in productivity

Interview Results

Interview completed with 39 grocery store employees

87% desired training in multiple departments

74% felt responsibilities are not fairly shared among team members

49% felt the skills of employees are not being well used

62% said they do not feel challenged in their current position

Training

Cross trained Employees (trained in multiple departments) =

Increase customer satisfaction by more knowledgeable employees

Employees feel challenged

Less new hires

Fewer total employees on payroll

Benefit/Insurance payout decreases

This graph shows when the store does its peak business

Allowing each store manager to schedule employees at incremental times during the

day/night to allow for maximum productivity.

0

1000

2000

3000

4000

5000

6000

Productivity

No. of Trans Items Sold Sale Amt $

Scheduling

What can we change for scheduling?

Hire people over 18 who are allowed to work in all departments

Bring people in early to get a department ready

Finished employees go to another department to help get ready for

customers

Schedule skilled workers to stay longer

Monthly look at hours used

35%

24%

7%

14%

20%

PROJECTED HOURS

Front End Grocery Produce Market Deli

39%

26%

6%

9%

20%

ACTUAL HOURS

Front End Grocery Produce Market Deli

Increase Productivity

Work accomplished in timely manner

Make a list of how much time it takes to complete a task

Different tasks take longer as well as different departments take

more prep work.

Do the prep work the day before

Out of 39 employees 18 said that they could use help throughout

the day to accomplish task quicker,

10 said that they found themselves with nothing to do at times, and

11 refused to answer

Management

Store manager said, “he would like to be able to make changes as

needed for his store without having to wait for corporate to sign off

on it.”

he would be able to implement policies that were specific to his

store

adapt to changing situations

Make decisions in the moment

Give store managers more power

Let store managers:

Write store specific training procedures

Freely adjust daily schedule as demanded by workload

Use total store hours to use skilled employees as needed

Happy Customers

These suggested changes would

increase customer satisfaction by

having:

Fully stocked shelves

Cleaner store

Less wait time in lines

More help finding items

Happy Company

Saving Money!