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Dara Fitzgerald [email protected] Analytics Director @measurelab When GA just isn’t enough...

When GA just isn't enough

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Page 1: When GA just isn't enough

Dara [email protected]

Analytics Director@measurelab

When GA just isn’t enough...

Page 2: When GA just isn't enough

• Free product is incredibly powerful (EE, Data Import, MCF, etc.)

• Very intuitive interface

• Regular improvements

• Integration with other Google products (AdWords, GTM, Sheets...)

• Well documented (not just by Google)

What I like about GA.

Page 3: When GA just isn't enough

• Session Recording

• Real-time Monitoring and Live Chat

• Identifying Users (No PII allowed in GA!)

• Retroactive Events & Funnels

• Business Reporting

But even the mighty GA has its limits.

Page 4: When GA just isn't enough

Session Recording.

Page 5: When GA just isn't enough

Session Recording.

https://www.savio.no/google-analytics/hotjar-user-id-tracking-google-analytics-v2 Track Hotjar User IDs in GA

Page 6: When GA just isn't enough

Session Recording.

Search for specific users, based on GA behaviour, in Hotjar.

Page 7: When GA just isn't enough

Session Recording.

Then watch sessions for those users!

Page 8: When GA just isn't enough

Real-Time Analytics with Live Chat.

Page 9: When GA just isn't enough

Real-Time with Live Chat.

Page 10: When GA just isn't enough

Real-Time with Live Chat.

Discreet chat CTA with auto-prompt. Users choice to interact or ignore.

Page 11: When GA just isn't enough

Real-Time with Live Chat. Quick, real contact

Engages the user

Identifies user

Helps conversion :)

Page 12: When GA just isn't enough

Real-Time with Live Chat.

Page 13: When GA just isn't enough

Identifying Users.

Page 14: When GA just isn't enough

Identifying Users.

Page 15: When GA just isn't enough

Identifying Users.

Page 16: When GA just isn't enough

Retroactive Events & Funnels.

Page 17: When GA just isn't enough

Retroactive Events & Funnels.

Goal flow is retroactive in GA but it can only use page URLs, not events :(

Page 18: When GA just isn't enough

Retroactive Events & Funnels.

GA Segments are retroactive and can use Events & pages BUT they can only use data actively being collected!

Page 19: When GA just isn't enough

• Single JavaScript Snippet

• Captures Every User Interaction

• Retroactive From Day One

• Very User Focussed

Retroactive Events & Funnels.

Page 20: When GA just isn't enough

Retroactive Events & Funnels.

“Visualizer” makes defining events as easy as point & click!

Page 21: When GA just isn't enough

Retroactive Events & Funnels.Remember, these events have not been coded onsite.

They can be defined on the fly and have data from day one!

Page 22: When GA just isn't enough

Business Reporting.

Page 23: When GA just isn't enough

Business Reporting.

Page 24: When GA just isn't enough

Power BI. Data Studio.

Page 25: When GA just isn't enough

Forecast based on historical data using R with Power BI

Power BI.

https://www.youtube.com/watch?v=SMaJf6UBKeI

Page 26: When GA just isn't enough

Power BI.

Using the “web” connector, you can even scrape the content of web pages!

Page 27: When GA just isn't enough

• Google Analytics is great BUT not for everything!

• Use the right tool for the job. Don’t shoehorn all data into GA.

• GA can tell you what is happening but not necessarily why.

• GA is good for reporting & analysis but NOT for real-time action.

• Right now, Google is still very Google focussed.

Making success measurable

In Summary.

Page 28: When GA just isn't enough

Thanks for listening! :)

Dara Fitzgerald@darafitzgerald

Analytics Director@measurelab