Building the Library of the Future

The Innovation EngineMichelle Frisque@mfrisque

Begin your design journeyAre you creative?

3

Putting the Pieces Together

StrategicPlan

DesignThinking

Toolkit

Implementation Examples

StrategicPlan

Who are we?Chicago Public Library

Putting theStrategic Plan into Action

A New ApproachTo Service

A New ApproachTo Staff Development

DesignThinking

DesignThinkingAlso known as:

• Human Centered Design (HCD)• Patron Centered Design

DesignThinkingHuman Centered Design

Creative approach to problem-solving

Starts with understanding people’s needs, preferences and behaviors

Ends with new solutions tailored to their needs

Design ThinkingInnovative Solutions

The Design Thinkingfor Libraries Toolkit

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The Design ThinkingProcess

The Design ThinkingInspiration

Creating meaningful solutions in your library begins with finding inspiration in the world around you, so you can gain a deeper understanding of people’s needs.

The Design ThinkingIdeation

Exploring meaningful solutions means you need to generate a LOT ideas and bring the some of those ideas to life through rapid prototyping.

The Design ThinkingIteration

Creating meaningful solutions in is an interactive process. You create, test and refine the solution with your users.

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Implemention

05/01/2023Designing CPL

ProcessOverview

ShareInspiration

SubmitMini-Grant Challenge

Idea ConsiderationProcessAn internal team of experts (Advisory Panel) reviews each idea for• Strategic fit• Internal and external factors• Resources and impact

Some ideas will move forward through the Design Thinking process. Others may need refinement.

Idea ConsiderationCriteriaWhich strategic initiative is this idea aligned with and how does it help us achieve this? What excites you about this idea? What concerns you about this idea? What would it take to make this successful at CPL? What additional questions do you have about this idea?

Projects BeginProcess

Projects BeginBootcamp

Projects EndsNext Steps

Projects EndsNext Steps

1.Does the Design Team continue to refine their idea?

2.Do we expand the prototype to other locations?

3.Is there something we learned we want to explore further?

Discuss andShare What We’ve LearnedAssist colleagues with feedback and keep up withexisting projects• Monthly Newsletter• SharePoint• Meetings• MindMixer

Examples

05/01/2023Designing CPL

EnglishLanguage Learners

Games

Internet to Go

Graphic of Internet to Go

Building the Library of the Future

The Innovation EngineMichelle Frisque@mfrisque