MozCamp, Buenos Aires Saturday, April 21, 2012
Correction: The user experience workshop tomorrow is at
11:30am in Storni - not at 5:15pm!
My Name is Boriss Im on the Mozilla User Experience Team
Im going to talk about:
What user experience is
Design and user experience at Mozilla (including what weve gotten wrong)
The glorious future
Our focus is on how Mozillas products and services are perceived, learned, and used
Fixing current problems
Designing new products and features
Design limited: based on annoyances, not possibilities
Averaging user needs
If only current UX problems are considered:
Whats your favorite color?
Our goal is designing based on user needs
What are users trying to accomplish?
What are their metrics of success?
Who are they?
Many ways of determining user needs
User testing and interviews
Data analysis (eg Mozilla Test Pilot & Telemetry)
Eye-Tracking studies/observational studies
User experience design at Mozillabegan after Firefox
First user experience at Mozilla =
hackers creating a browser for, well, them
(and this is awesome)
Scratching an itchis important for Mozilla, open source, hacking culture
But, we used to look like this:
Now, we look more like this:
(~30,000 million of us)
We cant design for millions the same way we did for only ourselves
Partially, the UX teams goal is to make sure that UX at Mozilla:
1. Is coordinated, cohesive, directed
2. Still happens true to Mozillas organic, open, itch-scratching character
Two approaches to UX design:
User Centric Design
I like A more than B!
the customer is always right!
I know what you want more than
Most design teams land somewhere between
Complexity, grey, users lie
So, were open source. We like scratching our itches.
But we also need coherent design for our millions of users.
I love tabs!
Everyone uses tags, not bookmarks.
My mom doesntunderstand tabs.
OpenID is the future!
Nobody uses the Go button.
There should bea preference setting. Add support for
!I only use keyboard
Add support forOgg Vorbis.
The profile manager should be redesigned.
Closebuttons are better at
the end of the tabstrip.
The URL bar should be removed.
This looks too much like Chrome!
Have add-on infrastructure to explore new ideas
Elevate contributors who know what theyre doing
Focus on design principles
Beyond being well-designed, what should using Firefox feel like?
Who are we designing for (if not just ourselves)?
Our users: People whose lives or work revolve around the internet
Thursday, October 20, 11
Protect, but Dont Lecture
Protect, but dont lecture
You cant teach people how security works
Maintain blacklists for add-ons & plug-ins
Dont ask people to do work
Be a good fit - visually and interactively -
(we dont do this well right now)
Listen to Users!
Measure in the Field
Do Whats Right for Users No Matter Where Idea Came From
Avoid Boundary-Case Design