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FROM DESIGNTO REDESIGNA Case Study of UTS Library
@edwardluca
THE AGENDA
Brand Identity Website Physical Library Social Media Doing UX
Keeping messages short in presentations is important.
Keeping messages short in presentations is important.
interests events people
Keeping messages short in presentations is important.
people knowledge culture
Signage
Website
AUT recently updated their Library website
Prominence of the Search Box Responsive Design Simplicity, conciseness and clarity
(They documented it, too, in a conference paper titled ‘Journey into the user experience: creating a library website that's not for librarians’)
Why do people visit the Library website?
Why do people visit the Library website?
1. To search the Catalogue 2. To get help
0
200000
400000
600000
800000
Find Space Borrow Research Teaching UTS ePRESS Open Access About Us Help
0
150000
300000
450000
600000
Referencing Study Skills Forms English Language Tours & Workshops
International Students
Glossary Regional Remote Students
Help
• Consistent • User-friendly, logical • What is really important? • We can’t stuff around
students
This stuff always needs to go in a big long document so you look like you know what you’re talking about.
I was a small child then >
Find
Catalogue
Databases
Articles
My Subject Resources
eBooks
eJournals
SuperSearch
Where is it?
Special Collections
Space
Room Bookings
Computer Availability
Campus Maps & Hours
Floor Plans
For Me
For Us
Facilities & Venue Hire
Print, Copy, Scan
Borrow
MyLibrary
Membership
Borrow & Renew
Open & Closed
Reserve
Requests, Recalls & Returns
Bonus+
InterLibrary Loans
Email & SMS Notices
Fines
Research
Blog
Finding and Managing
Information
Data Management
Data Archives
Research Tools
Writing for Research
Copyright for Research
Getting Published
Promoting Your
Research
Theses
Measuring Research
Impact
Teaching
For Teachers • Booking Films
• Copyright and Staff
• Distance Education
• DRR & eReadings
• Open Educational Resources
• Ordering New Material
• Reading Lists
• Reserve
For Students • Information Literacy
• Referencing • Students Off Campus
• Study Guides
• Study Skills • Tours & Workshops
UTS ePRESS
UTS ePRESS Publishing
UTS ePRESS Repository
Open Access
Learn
Deposit
Publish
About Us
Events
Organisational Chart
Policies & Guidelines
Collaboration
Special Promotions
Staff Profiles
Library Publications
Talk it Up! Market Forum
University Librarian Blog
Social Media
Surveys
Artist-in-Residence Program
News
Librarians
Future Library
Help
Answers
Study Guides
Ask a Librarian
Referencing
Orientation
Study Skills
Tours and Workshops
English Language
International Students
Indigenous Students
Special Needs
INSEARCH Students
Forms
Glossary
Regional & Remote Students
April 2014
April 2015
Find
Catalogue
Databases
Articles
Subject Resources
eBooks
eJournals
SuperSearch
Special Collections
Facilities
Room Bookings
Computer Availability
Maps & Hours
Floor Plans
Library Spaces
Facilities & Venue Hire
Printing
Borrow
MyLibrary
Membership
Borrow & Renew
Borrowing Rules
Borrowing from Other Libraries
Fines
LRS Requests
Research
Research Workshops
Research Blog
Research Tools
Finding and Managing
Information
Data Management
Data Archives
Theses
Writing for Research
Copyright for Research
Getting Published
Promoting Your Research
Measuring Research Impact
Learning
Learning.Futures
Information Literacy
Course Material
Copyright and UTS
DRR & eReadings
UTS ePRESS
UTS ePRESS Publishing
OPUS
Open Access
Learn
Deposit
Publish
About Us
Artist-in-Residence Program
Future Library
Library Publications
Library Staff
Past Events
Policies & Guidelines
Special Promotions
Survey Feedback
University Librarian Blog
Help
Study Guides
Ask a Librarian
Referencing
Orientation
Study Skills
Tours & Workshops
English Language
Forms
Support for Students
Referencing (530, 581) Study Guides (56,065) Orientation (2,936) INSEARCH Students (1,431) Glossary (843) Regional and Remote Students (519)
PROBLEMATIC PAGES
• Space
PROBLEMATIC PAGES
• For Us • For Me • Where is it?
PROBLEMATIC PAGES
• Borrow & Renew • Requests, Recalls &
Returns • Open & Closed Reserve
PROBLEMATIC PAGES
• Librarians • Staff Profiles • Organisational Chart • Collaboration
PROBLEMATIC PAGES
• Teaching
At last! After some negotiation, the changes I had suggested begun to be implemented.
‘A good user experience is not just about having a functional and usable website but also about your physical space - how it looks, feels, smells and functions.’(Schmidt & Etches 2014, p. 21)
Physical Space
Photo Credit: Jackson Mann
SIGNAGE
Uniform, clear, unobtrusive, few.
Keeping messages short in presentations is important.
Keeping messages short in presentations is important.
Huh?
Keeping messages short in presentations is important.
Keeping messages short in presentations is important.
• Text is clear • The message is
simple • It’s a bit funny • Pleasant
colours
I’m having some minor malfunctions
Sorry, you’ll have to find another computer to use.
#utslibrary
2015
“The details are not the details. They make the design.”
Charles EamesPhoto Credit: Jackson Mann
BELL TOWER
ASSISTIVETECHNOLOGIES
ROOM 2.B
REFERENCE COLLECTION
TRAINING ROOM 2.C
EXIT
PRINT & COPYROOM
QUAY STREET
ULTIMO ROAD
COMPUTERS
COMPUTER AVAILABILITY
DISABILITY ACCESS
EFTPOS RELOAD STATION
INFORMATION
EXPRESS CATALOGUES
LIFT
PRINT COPY SCAN
SECURITY/LOST PROPERTY
SELF SERVICE LOANS
STAIRS
EXIT
KEY:
UTS: LIBRARYLEVEL 2
TOURS WAITING AREA
ASSISTIVETECHNOLOGIES
ROOM 2.A
ENQUIRIES & LOANS DESK
NEWSPAPERAREA
ENTRY EVENTS SPACE
OPEN RESERVEBAYA NG’ARA NURA
RESEARCH HELP DESKYOU ARE HERE
DIGITAL DISPLAYLOUNGE
Social Media
DOING UX
@odannyboy
Doing a great job at user experience means you have a multi-disciplinary engagement. @svenlen
•Psychology •Usability •Design •Copywriting •Analytics
OPUSOpen Publications of UTS Scholars
Concepts and explorations by Joanna Grygierczyk
CARD SORTING
Simple, cheap, content-centric, patterns.
THANK YOUPhoto Credit: Ben Casimir
