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Copyright ©
Epsilon 2015 E
psilon Data M
anagement, LLC
. All rights reserved.
Neuro-Scientific DesignDigital Experience Design & Strategy Workshop #5
October 28, 2015
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Copyright ©
Epsilon 2015 E
psilon Data M
anagement, LLC
. All rights reserved.
Copyright ©
Epsilon 2015 E
psilon Data M
anagement, LLC
. All rights reserved.
2
The Inspiration…
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Epsilon 2015 E
psilon Data M
anagement, LLC
. All rights reserved.
Copyright ©
Epsilon 2015 E
psilon Data M
anagement, LLC
. All rights reserved.
3
HOW PEOPLE SEE
Peripheral vision is more important than central vision to understand context
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Epsilon 2015 E
psilon Data M
anagement, LLC
. All rights reserved.
Copyright ©
Epsilon 2015 E
psilon Data M
anagement, LLC
. All rights reserved.
4
HOW PEOPLE READ
Different parts of the brain process words depending on whether you are scanning, listening, speaking, or writing.
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Epsilon 2015 E
psilon Data M
anagement, LLC
. All rights reserved.
Copyright ©
Epsilon 2015 E
psilon Data M
anagement, LLC
. All rights reserved.
5
HOW PEOPLE REMEMBER
Recognition is easier than recall
What state is immediately west of Iowa?
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Epsilon 2015 E
psilon Data M
anagement, LLC
. All rights reserved.
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Epsilon 2015 E
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anagement, LLC
. All rights reserved.
6
HOW PEOPLE THINK
People create mental models but interact with conceptual models
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Epsilon 2015 E
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anagement, LLC
. All rights reserved.
Copyright ©
Epsilon 2015 E
psilon Data M
anagement, LLC
. All rights reserved.
7
HOW PEOPLE FOCUS
People only pay attention to salient cues
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Epsilon 2015 E
psilon Data M
anagement, LLC
. All rights reserved.
Copyright ©
Epsilon 2015 E
psilon Data M
anagement, LLC
. All rights reserved.
8
WHAT MOTIVATES PEOPLE
Variable ratios and unpredictable interactions are the highest motivators
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anagement, LLC
. All rights reserved.
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Epsilon 2015 E
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anagement, LLC
. All rights reserved.
9
PEOPLE ARE SOCIAL ANIMALS
A person cannot sustain more than about 150 “strong tie” relationships
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Epsilon 2015 E
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anagement, LLC
. All rights reserved.
Copyright ©
Epsilon 2015 E
psilon Data M
anagement, LLC
. All rights reserved.
10
HOW PEOPLE FEEL
Anecdotes are more persuasive than data
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Epsilon 2015 E
psilon Data M
anagement, LLC
. All rights reserved.
Copyright ©
Epsilon 2015 E
psilon Data M
anagement, LLC
. All rights reserved.
11
PEOPLE MAKE MISTAKES
There are four different classes of errors that people make
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Epsilon 2015 E
psilon Data M
anagement, LLC
. All rights reserved.
Copyright ©
Epsilon 2015 E
psilon Data M
anagement, LLC
. All rights reserved.
12
HOW PEOPLE DECIDE
Most decisions are made in the limbic (emotional) system of the brain, not the cerebral cortex (logical)