View
8.806
Download
2
Embed Size (px)
DESCRIPTION
Pervasive Information Architecture, presentation at the ASIS&T IA Summit 2010, Phoenix
Citation preview
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
PERVASIVE IAANDREA RESMINI & LUCA ROSATI
ASIS&T IA SUMMIT 2010
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
let's play a game
http://www.flickr.com/photos/bibliodyssey/3037600527/sizes/m/
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
CIRCA 1999
http://www.flickr.com/photos/bibliodyssey/3037600527/sizes/m/
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
(Mh. That seems a fun place to be)
http://www.flickr.com/photos/ihateyou/2905684780/
JAMES WANTS TO TRAVEL
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
http://www.flickr.com/photos/yourdon/3254328961/
(Let's hope the travel agency is open. And remember the hotel)
JAMES WALKS
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
http://www.flickr.com/photos/dan4th/144369022/
“Well, yes, you could buy a direct flight, but then ...”
JAMES TALKS
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
http://www.flickr.com/photos/dan4th/144369022/
“Of course we cannot provide you with a bus card now, but ...”
… AND TALKS
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
(DOWNTOWN PHOENIX)
“Excuse me? I'm looking for the Southern Marketplace? Excuse me?”
JAMES TRAVELS
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
http://www.flickr.com/photos/sillygwailo/3320816159/
(Now, where did I put the maps and pictures?)
JAMES IS BACK HOME
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
touch points or obstacles?
process
whew!
...
@#%!
???
A totally scientific model, 1999
user experience
JAMES' USER EXPERIENCE
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
CIRCA 2010
http://www.flickr.com/photos/bibliodyssey/3037600527/sizes/m/
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
http://todaysseniorsnetwork.com/
(Mh. Phoenix. And good prices. Incredible. Gotta go.)
MARIO WANTS TO TRAVEL
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
(Oh come on! Damn site wouldn't let me buy a bus card?)
MARIO BROWSES
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
(DOWNTOWN PHOENIX)
“Will you pass me that map? No, not the Google maps printout”
MARIO TRAVELS
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
Image: Media Heaven Ltd
(Now, where did I put the maps and pictures?)
MARIO IS BACK HOME
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
touch points or obstacles?
process
user experience whew!
@#%!
A totally scientific model, 2010
MARIO'S USER EXPERIENCE
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
A GAME OF THE GOOSE
choose
walk
talk
search
*click*
savebrowse
switch*click*
*click*
(JACQUES DE VAUCANSON, 1737)
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
… OR A GOOSE IN THE GAME?
now, a game is by definition a suboptimal way to achieve a goal
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
WE PLAY LIKE THIS
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
… AND NOT LIKE THIS
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
NOW.
do we have to play a tiresome game anytime we engage in complex
experiences bridging different media?
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
A GAME OF THE GOOSE?
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
CIRCA 2019?
http://www.flickr.com/photos/bibliodyssey/3037600527/sizes/m/
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
Pranav Mistry, Sixth Sense demo
PRANAV WANTS TO TRAVEL
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
Pranav Mistry, Sixth Sense demo
PRANAV TALKS
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
Bruce Branit, World Builder
PRANAV BROWSES
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
Pranav Mistry, Sixth Sense demo
PRANAV TRAVELS
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
Pranav Mistry, Sixth Sense demo
PRANAV IS BACK HOME
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
but the question is:who designs this? and how?
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
INFORMATION ARCHITECTURE
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
INFORMATION ARCHITECTURE
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
INFORMATION ARCHITECTURE
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
INFORMATION ARCHITECTURE
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
INFORMATION ARCHITECTURE
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
INFORMATION ARCHITECTURE
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
CYBERSPACE
“cyberspace is not a place you go tobut rather a layer tightly integrated
into the world around us”
(INSTITUTE FOR THE FUTURE)
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
UBIQUITOUS ECOLOGIES
products become services or platformsparts of ubiquitous ecologies
what does this mean?
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
(UBIQUITOUS SUPERMARKET ECOLOGY)
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
ARTIFACT TO PROCESS
we have to movefrom the design of artifactsto the design of processes
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
touch points or obstacles?
process
whew!
...
@#%!
???
user experience
THIS IS A PROCESS
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
PRODUCT TO EXPERIENCE
we have to movefrom the design of productsto the design of experiences
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
INTERFACE BECOMES EXPERIENCE
we do not design interfaceswe do not design single interactions
we design cross-media experiences
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
HEURISTICS
place-making
consistency
resilience
reduction
correlation
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
GROUNDING
place-making
consistency
resilience
reduction
correlation
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
REFINING
place-making
consistency
resilience
reduction
correlation
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
PLACE-MAKING
the capability to help users reduce disorientation and increase legibilityand wayfinding in digital, physical,
and hybrid environments
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
(GUSTAVE DORE, LE PETIT POUCET)
PLACE-MAKING
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
PLACE-MAKING
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
PLACE-MAKING
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
CONSISTENCY
the capability to provide and sustaininternal and external, in-context,
on-task coherence
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
CONSISTENCY
two dogs, a seal, an elephanta donkey, a rabbit, a sheep, a skunk
two small seals, a penguin, a platypus
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
CONSISTENCY
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
CONSISTENCY
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
RESILIENCE
the capability of a humaninformation interaction model to shape and adapt itself to specific users, needs, targets,
and seeking strategies
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
RESILIENCE
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
REDUCTION
the capability to reduce the cognitive load and frustration associated with
choosing from an ever growing set of information sources, services, and
goods
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
REDUCTION
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
CORRELATION
the capability to suggest relevant connections between pieces of
information, services, users, and goods to help users achieve explicit goals or
stimulate latent needs
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
CORRELATION
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
1as information moves to physical spacesIA is used to design the entire range
of shared informational spaces, places, services, and processes
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
2no artifact stands isolated.all artifacts are connected and related
and have to be designed as part ofone seamless user experience process
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
A CASE STUDY
(REDESIGN OF THE IA FOR THE OO. RR. SALERNO HOSPITAL, G. LANGONE)
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
touch points or obstacles?
process
whew!
...
@#%!
???
user experience
THIS IS A PROCESS
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
GETTING PERVASIVE
(SWIMLANE MODEL FOR PERVASIVE IA)
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
A CASE STUDY
(OO. RR. SALERNO, G. LANGONE)
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
A CASE STUDY
(OO. RR. SALERNO, G. LANGONE)
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
A CASE STUDY
(OO. RR. SALERNO, G. LANGONE)
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
A CASE STUDY
(OO. RR. SALERNO, G. LANGONE)
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
A CASE STUDY
(OO. RR. SALERNO, G. LANGONE)
RESMINI & ROSATI :: PERVASIVE IA
ASIS&T IA SUMMIT 2010
Luca Rosati @lucarosati<[email protected]>Andrea Resmini @resmini
Pervasive IA Bookhttp://pervasiveia.com/
Thank you