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CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE CONSULTANT [email protected] 1 Usability Best Practices for Adopting Responsive Design Cari A. Wolfson Principal User Experience Consultant Focus on U! [email protected] m Jennifer Smith Web Content Specialist Danya International [email protected] Joanne McGovern USA.gov Content Team Leader General Services Administration j [email protected] Moderated by: Sanjay Koyani Deputy Director, Communications Center for Tobacco Products, FDA s [email protected]

Usability Best Practices for Adopting Responsive Design

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UXPA 2013 Annual Conference July 10, 2013 3:00 - 4:00pm ET by Janice Nall, Cari Wolfson, Jennifer Smith The ever-changing consumer-driven digital landscape presents government agencies an opportunity to exceed expectations and a challenge to ensure those expectations are met anytime, anyplace and anywhere for everyone. Join our panel of experts to learn the key elements of usability and best practices in the realm of responsive design and app development for government agencies.

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Page 1: Usability Best Practices for Adopting Responsive Design

Usability Best Practices

for Adopting Responsive Design

Cari A. WolfsonPrincipal User Experience ConsultantFocus on [email protected]

Jennifer SmithWeb Content SpecialistDanya [email protected]

Joanne McGovernUSA.gov Content Team LeaderGeneral Services [email protected]

Moderated by:

Sanjay KoyaniDeputy Director, CommunicationsCenter for Tobacco Products, [email protected]

Page 2: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 2

DESIGNING A RESPONSIVE USER EXPERIENCE

CARI A. WOLFSONPRINCIPAL USER EXPERIENCE [email protected]

Page 3: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 3

RESPONSIVE DESIGN

• whole web design• one site that works for every screen• one web• responds to available screen size• optimal display no matter the size• device independent• develop once, view anywhere• design responds to the user’s behavior and

environment

Page 4: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 4

Page 5: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 5

Develop once, view anywhere

WWW

URL

ONE URL SINGLE CONTENT

+ + + =ONE CODE

HTML5MEDIA

QUERIESMULTIPLE DEVICES

Page 6: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 6

NOT TECHIES

Don’t ask us about:

Page 7: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 7

You can’t talk about responsive design….… and not mention Ethan Marcotte and The Boston Globe

Image from: http://upstatement.com/blog/2012/01/how-to-approach-a-responsive-design/

http://alistapart.com/article/responsive-web-design

Page 8: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 8

Why Responsive?

Not every mobile device will have your app on it, but every mobile device will have a browser. ”

-- Jason Grigsby

Page 9: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 9

Facebook…

“… we actually have more people on a daily basis using mobile web Facebook than we have using our iOS and Andoid apps combined.”

Source: Mark Zuckerbug at Disrupt 2012

Page 10: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 10

Mobile and tablet traffi c is predicted……to overtake desktop traffic by

2015Source: International Data Corporation

Page 11: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 11

Mashable

2013: The year of responsive design

http://mashable.com/2012/12/11/responsive-web-design/

30% of traffic is mobile, may exceed 50% by end of the year

Page 12: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 12

Let’s take a step back…

Fluid: Uses percentages to scale up or down

Fixed: Doesn’t change or scale as pixels are set

Adaptive: Changes to fit a predetermined set of screens

Responsive: Changes fluidly & responds to any screens

Page 13: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 13

What is the norm?

Mixed ApproachFixed width for large and mediumFluid width for small

Page 14: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 14

Designing for responsive…

Page 15: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 15

Consider a Mobile First approach

• optimize for most challenging viewing experiences—a small screen and a slow connection

• analyze content and performance metrics to determine what content is being utilized  

• prioritize content for where, when and how it will be used on each device

• zero-in on what matters most to users• eliminate unnecessary content and images, which

can impact the user experience and speed

Page 16: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 16

…prioritize content and then work on layouts.

…as well as all of your design decisions.

…device agnostic.

Let content determine your breakpoints…

Think of content devoid of an interface…

Breakpoints should be…

Page 17: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 17

But if you must…

…here are some targets as a place to start:

› 320px› 480px› 600px› 768px› 900px› 1200px

http://upstatement.com/blog/2012/01/how-to-approach-a-responsive-design/

Page 18: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 18

Designing for responsive

…just a few tips

› Think of content in chunks› Consider responsive patterns› Present navigation differently› Design for touchscreens› Follow best practices for readability › Ensure content is usable› Test often and iteratively

› Need for more best practices and research

Page 19: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 19

Think of content in chunks

› Examine› Prioritize› Reduce

Page 20: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 20

Consider responsive patterns

http://bradfrost.github.io/this-is-responsive/patterns.html

Page 21: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 21

Present navigation differently: Drop downs

Starbucks uses a X to replace the menu button with a close button.

Page 22: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 22

Present navigation differently: Drop downs

The Earth Hour (French) website uses a down arrow and then replaces the down arrow with a close button (X).

Page 23: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 23

Present navigation differently: Fly In

On the Sony website, the title appears in all caps in a slightly darker shade of gray and the sub-items appear in a slightly lighter shade of gray.

Page 24: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 24

Present navigation differently: Accordions

On the Microsoft website, the navigation is basically a list of nested accordion menus.

Page 25: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 25

Present navigation differently: Off Canvas

Page 26: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 26

Design for touch screens: Size of Targets• Apple recommends 44 x 44 points (~59 x 59

pixels) for target sizes (Approximate size of average adult fingertip)

http://uxdesign.smashingmagazine.com/2012/02/21/finger-friendly-design-ideal-mobile-touchscreen-target-sizes/

Page 27: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 27

Design for touch screens: Placement of Targets

http://www.lukew.com/ff/entry.asp?1649&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+FunctioningForm+%28LukeW+Ideation+%2B+Design%29

Page 28: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 28

Design for touch screens: Placement of Targets

http://www.lukew.com/ff/entry.asp?1649&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+FunctioningForm+%28LukeW+Ideation+%2B+Design%29

Page 29: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 29

Design for touch screens: Swiping

Page 30: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 30

Design for touch screens: Paging vs. Swiping

Page 31: Usability Best Practices for Adopting Responsive Design

CARI A. WOLFSON | PRINCIPAL USER EXPERIENCE [email protected] 31

Test often and iteratively

› Consider the major breakpoints: Smartphone, small tablet, large tablet

› Consider the orientation that users hold their devices

› Ensure users use their own devices

› Need more comparative evaluations to help us guide standards, guidelines, conventions and best practices.

Page 32: Usability Best Practices for Adopting Responsive Design

Usability Best Practices

for Adopting Responsive Design

Cari A. WolfsonPrincipal User Experience ConsultantFocus on [email protected]

Jennifer SmithWeb Content SpecialistDanya [email protected]

Joanne McGovernUSA.gov Content Team LeaderGeneral Services [email protected]

Moderated by:

Sanjay KoyaniDeputy Director, CommunicationsCenter for Tobacco Products, [email protected]