1. D a n a D o u g l a s a n d K r i s te n D a v i s U s e r
Wo r k s , I n c . w w w . u s e r w o r k s . c o m @ u s e r w o
r k s
2. 2 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w
to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo
u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5 Gather data
that more accurately represents whole user population Identify
areas that interfere with any users ability to interact with a
system Why include PWDs in testing?
3. 3 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w
to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo
u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5 Significant,
expensive accessibility issues can be identified early It doesnt
require much additional effort, budget, or time Only minor
adjustments when: Recruiting participants Collecting data Analyzing
data Why include PWDs in testing?
4. 4 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w
to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo
u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5
5. 5 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w
to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo
u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5 Consider your
target audience Including just one or two PWDs will lead to
informative findings Consider which disabilities could be most
affected when using your product and make sure to include people
who represent those needs Who to Recruit
6. 6 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w
to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo
u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5 Utilize
existing resources (e.g., recruiting agencies) Use community
resources Personal recommendations (i.e., word of mouth) Social
media and forums Advocacy organizations Libraries Day centers,
churches, schools Independent living centers How to Recruit
7. 7 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w
to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo
u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5 Make in-person
accommodations Consider accessibility of your facility Identify
transit options Cover transportation costs Offer remote sessions
How to Recruit
8. 8 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w
to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo
u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5 Signature
guide. Source: Washington Secretary of State website Send a
text-based version of consent form in advance Provide options for
signing Response via email Verbal agreement Online form or digital
signature In-person signature guide How to Obtain Consent
9. 9 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o w
to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n Yo
u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5
10. 10 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o
w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n
Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5 Consider
remote testing Avoids transportation issues Allows users to
participate in a comfortable, familiar environment Use tools that
the participant is already familiar with Loosen requirements for
screen sharing or recording if they cause a barrier Provide
Accommodations
11. 11 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o
w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n
Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5 Adjust
equipment as needed (if in-person) Allow participants to use own
devices Allow time to set up those devices Adjust recording method
(microphone or camera setup) accordingly Print out or display tasks
for easier reading Consider online chat for participants who are
hearing impaired Provide Accommodations
12. 12 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o
w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n
Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5 Keep same
tasks and general methodology, but: Allow more time to complete
tasks Consider redefining what constitutes a successful task Do not
require thinking aloud Avoid interrupting to ask probing questions;
wait until later Be Flexible with Methods
13. 13 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o
w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n
Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5 Note any
interesting methods used to overcome accessibility problems or
obstacles Note any interesting customization settings Make Special
Observations
14. 14 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o
w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n
Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5 Video Clip:
Participant Not Using AT
15. 15 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o
w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n
Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5 Video Clip:
Participant Using Screen Reader
16. 16 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o
w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n
Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5 Video Clip:
Participant Using Speech Recognition
17. Findings from Sample Sessions Identified usability issues
Discovered accessibility issues Revealed a more robust view of how
various users might experience the site U X PA I n t e r n a t i o
n a l 2 0 1 5 W h y & H o w to I n c l u d e P e o p l e w i t
h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s J u
n e 2 5 , 2 0 1 5 17
18. 18 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o
w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n
Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5
19. 19 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o
w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n
Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5 Analyze
data in aggregate Report accessibility issues alongside broader
usability issues Use video clips to demonstrate issues How to
Analyze the Data
20. Summary Gather a more accurate representation of the whole
user population Be flexible with methods Identify issues that may
not have been identified otherwise A little bit more effort can
have a big impact on the user experience U X PA I n t e r n a t i o
n a l 2 0 1 5 W h y & H o w to I n c l u d e P e o p l e w i t
h D i s a b i l i t i e s i n Yo u r U s a b i l i t y Te s t s J u
n e 2 5 , 2 0 1 5 20
21. 21 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o
w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n
Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5
22. 22 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o
w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n
Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5 Better
Accessibility Through Your User Research Whitney Quesenbery, UIE
Webinar DigitalGov articles: Usability Testing with People Who Have
Vision Impairment Looking at User Experience through Two Lenses
User Experience Impossible: The Line Between Accessibility and
Usability Just Ask: Integrating Accessibility Throughout Design
Shawn Lawton Henry, Book (Online version; Section on usability)
Usability Testing by People with Disabilities: Some Guerrilla
Tactics UX Magazine Resources: Usability Testing with PWDs
23. 23 U X PA I n t e r n a t i o n a l 2 0 1 5 W h y & H o
w to I n c l u d e P e o p l e w i t h D i s a b i l i t i e s i n
Yo u r U s a b i l i t y Te s t s J u n e 2 5 , 2 0 1 5 Kristen
Davis Senior User Experience Specialist [email protected] Dana
Douglas Senior User Experience Specialist [email protected]
Questions or comments?