1. DoesyourPCturnitselfoff?Trythis: Feelthesideofthetowerorbottomofyour laptop.Ifitfeelshot,itmaybeoverheating. Usecannedair(availableatmost supermarkets)toblowthedustoutofyour machine.Undernocircumstancesshouldyou useavacuumcleanertodothis. Replacethepowersupply. Turnitoffandonagain. UseWindowsUpdatetocheckfor andinstallimportantupdates. CleanyourhaCleanyourharddrive.Back-up importantdocumentsandmedia anddeleteunwantedfilestofreeup atleast1GBofdiskspace. Runafullvirusscan.Ifavirusis detected,usethevirussoftwareto removeit. UninstallpUninstallprogramsyoudontuse viaProgramsandFeatures. Loading... Please Wait Problem withyourPC? IsyourPCrunningslow?Trythesebeforeyoucallintechsupport: OnaMac,PerformaPRAMreset. Shutdownthecomputer,turnit backonandimmediatelyhold downtheCommandOption PRkeys. Holdthekeysuntilyouhearthe startupsoundasecondtime. StarttheMacinsafemodebyStarttheMacinsafemodeby holdingtheshiftkeyasyou restart.Letitstartup,then restartagainnormally. Loading... Please Wait 1 2 Problem withyourMac? 1 2 3 4 1 2 3 4 Mouse Keyboard Checkthatnothingisblockingthe mousesensor,suchasdust. IfusingaUSBmouse,disconnectIfusingaUSBmouse,disconnect andreconnect,ifyouare promptedtoupdate/download drivers,doso.Youcanuseyour keyboardtonavigateifthemouse isnotworking. CheckthatthemouseisenabledCheckthatthemouseisenabled bynavigatingto:WindowsStart >(search)MouseSettings> Hardware>Properties Manuallycheckforandupdate driversinWindowsStart> (sea(search)MouseSettings> Hardware>Properties >Drivers Ifthekeyboardonyourlaptopis notworking,trycleaningunder thekeyswithcompressedair. Theremaybelittleyoucandoas itisoftenahardwareissue.Asa workaroundyoucanpluginan externalkeyboard. IfusinganexteIfusinganexternalkeyboard: disconnectandreconnect,ifyou arepromptedtoupdate/download drivers,doso. Checkthatthekeyboardis enabled.Navigateto: WindowsStart>KeyboaWindowsStart>Keyboard> Hardware>Properties andcheckthestatusofthe keyboardunderGeneral. Updatedriversmanually,navigate toProperties(asabove)and selecttheDrivertab. 1 2 3 4 Makesurethewirelessmouse andkeyboardareturnedon. Shutdownthecomputer completelyandwaitafew minutesbeforestartingback upagain. Checkthebatteries. Navigateto:Navigateto:AppleMenu> System Preferences> KeyboardandMouse SelecttheBluetoothtabtoshow thebatterylevels. CheckforsignalinterfeCheckforsignalinterferencefrom metalobjectsandotherelectrical devices.Keepthekeyboard/ mouseandcomputerwithin30 feetofeachotherwheninuse. WirelessMouse, Keyboard&Trackpad Problem withyour mouse,keyboardortrackpad? Trackpad 1 2 3 Checkthatthetrackpadis enabledbynavigatingto: WindowsStart> (search)MouseSettings> Hardware>Properties YYoucanuseyourkeyboardto navigateifthemouseisnot working. Updatethetrackpaddriversin: WindowsStart> (search)MouseSettings> Hardware>Properties>Drivers DisconnectallUSBdevicesandDisconnectallUSBdevicesand restartthecomputer. Trydoingarestart,ifthatdoesnt work,tryaPRAMrestartorasafe moderestart(seeproblemwith yourMac?above) FromtheAppleMenunavigateto: System Preferences>Sound Pane>OutputTab andcheckthecomputerisandcheckthecomputeris playingsoundfromtheright source(i.e.internalspeakers). Checkthatnoneoftheaudio channelsontheSoundMixer (youusuallyfindthisonthe taskbar)aremuted. Rightclickthespeakericon>Rightclickthespeakericon> openvolumemixerandensure noneofthechannelsare displayingamuteicon. Navigateto: WindowsStart>ManageAudioWindowsStart>ManageAudio Devices>Speakersandcheck thatthedeviceisenabled. 1 2 1 2 Problem withyoursound? Restartthecomputer. PerformaPRAMPerformaPRAMreset.Shutdownthe computer,turnitbackonandimmedi- atelyholddowntheCommand OptionPRkeys.Holdthekeys untilyouhearthestartupsounda secondtime. StarttheMacinsafemode(see Problemwithyourmac? Checksystempreferences(see Problemwithyoursound?) Rightclick(ornavigateto)the speakericonandselectRecord- ingDevices.Clickthemicro- phoneandcheckthatitisen- abledintheGeneraltab. Ifthevolumelevelsaretoolow, navigatetoRecordingDevices (asabove),selecttheLevelstab andadjustasneeded. 1 2 3 4 1 2 Problem withyourmicrophone? HavingissueswithMicrosoftWordcrashingorrunningslow?Trythis: Ifanunexpectederroroccursandadocument hasntbeensaved:closeallapplicationsand thennavigatetoStart>Search>Allfilesand folders.Thensearchfor*.doc,*.tmp,*.wbk, *.asdand~$.docfiles DeletetheNormal.dotfileinHidden/SystemDeletetheNormal.dotfileinHidden/System Files.GotoStart>Search>AllFiles/Folders andtypenormal.dotinthesearchbox. Deletethefilewhenitsfound. RepairMicRepairMicrosoftOfficeusingtheoriginalMS Officeinstallationdisk.Insertthedisk,enter setup,chooserepairandfollowthe instructions. 1 2 3 Problem withMicrosoftOffice? Problem withyourinternet, WiFiornetworkconnection? Areyouunabletoconnecttotheinternetor aredownloadspeedsslow?Trythese: Checkthattherouterispluggedinandswitchedon.Thenmakesureyourcomputeris connectedbyanEthernetcableorwirelessnetwork. Restarttherouter.Turnitofffortensecondsandturnbackon,thenrestartyourcomputer. Ifitdoesntreconnectautomatically,youcanmanuallyselecttheappropriatenetworkby navigatingtoNetworkSettings.Ifconnectingtoawirelessnetwork(WiFi),youmaybe promptedtoenterapassword. Ifyouarestillunabletoconnect,disablethefirewallandanyotherappsthatmay blockaccess.blockaccess. Clearcachedwificonnectionsandreconnect 3G Problem withmobileinternet? IfusingaWi-Finetwork,navigateto:GeneralSettings> Wi-Fiandcheckthatyouareconnectedtoanetwork. Ifyouareconnectedtoanetwork,disconnectandreconnectbyturningwifioffandonagain onyourmobiledevice,Alternatively,restarttherouter(ifyouareableto). Ifusing3Gor4G,navigatetoGeneralSettings>MobileDataandcheckthatitisenabled. Problem withyourinternetbrowser? Arepagesnotloadingproperly?Areyouinundatedwithpop-upads? Trythesesimplefixes: Checktheissueiswithyourbrowserandnot yourrouterorinternetconnection.Youcando thisbysimplytestinganotherbrowserlike ChromeorInternetExplorer. ClearthebClearthebrowserscookiesandcacheby navigatingtoMenu>History>ClearRecent History.SelectCookiesandCachefromthe optionsandclickClearNow. Ifpop-upadsareaproblem,installafree browseradd-oncalledAdBlockPlus. MalwaMalware(virusesandthelike)oftentarget internetbrowsers.Performafullsystemscan usingfreeanti-virussoftwaretodetectany possibleissues. InternetExplorer8andHigher ToolsorSafetyMenu> Deletebrowsinghistory Deselect:PDeselect:PreserveFavoriteswebsitedata Select:Cookies,TemporaryInternetFiles Click:Delete Safari GotoSafariMenu Select:ResetSafari Select:ItemsyouwanttoSelect:Itemsyouwanttoreset Click:Reset,or,RemoveAllWebsiteData Chrome Type chrome://settings/clearBrowserData inthebrowserbar. Select:Cookiesandothersiteand plug-indata,and,Cachedimages andfilesandfiles Firefox History>ClearRecentHistory Select:Everything Click:ClearNow Error! 1 2 3 4 ? IsyouriPhonebehavingbadly?Trythese: Turnitoffandonagain. Performasoftreset:pressthehomeand powerbuttonstogetherfor5seconds; onceoffpresspowerbuttontorestart. PerformahaPerformahardreset(restoretofactory settings):Plugyourphoneintoacomputer andbackituptoiTunesoriCloud.Onyour phone,navigatetoSettings>General> Reset.SelectEraseAllContentand Settings. Problem withyouriPhone? 1 2 3 Ifyouarehavingproblemswith BlackBerryMessenger(BBM), trythesebeforecallingsupport: Checkyourdevices3GorWi-Fi connection;youneedinternetaccessto useBBM. CheckforandinstallanyBBMupdates. DeleteandreinstalltheBBMapp. QuickfixesforgeneralissueswithyourBB, rangingfrom3Gissuestoapperrorsandsluggishness: Removethebatterywhilethedeviceison. Leavefor30secondsandreplace. PerformasoftresetbyholdingdownALT+ RightSHIFT+DELfor2seconds. Performadoublesoftreset:dotheabove (no.2),thescreenwillgoblack,whenitis nolongerblack,pressthekeysagain. UpdateyouroperatingsystemtotheUpdateyouroperatingsystemtothe latestversion. PerformaHandheldWipe.ThiswillPerformaHandheldWipe.Thiswillreset yourBBtothedefaultoperatingsystem settings.Backupyourdata,thennavigate toOptions>SecurityOptions>General Settings>hitthemenukey>Wipe Handheldandfollowtheinstructions. 1 2 3 4 1 2 3 5 Problem withyourBlackberry? Blackberry ? Error! Problem with MicrosoftOutlookcrashing? 1 2 3 4 Ifyouhaveanypluginstooutlook, startOutlookinSafeMode, disableonepluginandrestart normally.Keepdisablingone pluginatatimeuntilyoufindone thatscausingthecrashing-try reinstallingitorleavingit disabled.disabled. Ifyourmailboxismorethan 5-10GB,trydeletingorarchiving oldmailandattachments. Runthedatabasescanningtoo! IfyouhaveanExchangeorIMAP emailaccount,trydeletingand recreatingthemailbox. ! 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