Choosing your hospital - NHS

Choosing your hospitalIsle of Wight NHS

Primary Care Trust

For most medical conditions, you can now choose whereand when to have your treatment.

This booklet explains more about choosing your hospital.

You will also find information about the hospitals you canchoose from.

Second editionDecember 2006

Contents

What is patient choice? 1

Making your choice 2

How to use this booklet 3

Where can I have my treatment? 4

Your hospitals A to Z 7

Your questions answered 20

How to book your appointment 22

What do the specialty names mean? 23

What does the healthcare jargon mean? 25

Where can I find more information and support? 27

How do your hospitals score? 28

Hospital score table 32

What is

patient choice?If you and your GP decide that you need to see a specialist for moretreatment, you can now choose where and when to have yourtreatment from a list of hospitals or clinics.

Why has patient choice been introduced?Research has shown that patients want to be more involved in makingdecisions and choosing their healthcare. Most of the patients who areoffered a choice of hospital consider the experience to be positive andvaluable. The NHS is changing to give you more choice and flexibilityin how you are treated.

Your choicesYour local choices are included in this booklet. If you do not want toreceive your treatment at a local hospital, your GP will be able to tellyou about your choices of other hospitals across England.

As well as the hospitals listed in this booklet, your GP may be able tosuggest community-based services, such as GPs with Special Interestsor community clinics. Or, if your GP decides to refer you to a ClinicalAssessment Service and you then need to go to hospital, you will beable to choose from this list of hospitals.

General information 1

Making your choiceIn choosing where to have your outpatient appointment, you will bechoosing where to receive your full treatment, if you need it. This willinclude your initial outpatient appointment and any otherappointments for treatment (for example, inpatient care) or aftercare.

However, if you are not happy with your chosen hospital after youroutpatient appointment, your GP can make you an appointment atanother hospital.

If you need very specialised care, you may need to be referred toanother hospital. You may also be transferred to another specialtyif the hospital doctor feels that this is more appropriate for yourcondition.


How to use this bookletThis booklet includes information about your choice of hospitals.

Use the ‘Where can I have my treatment?’ table on page 4 tofind out which hospitals offer your treatment.You can then find information about individual hospitals. Thisstarts on page 7.You can also find out how your hospital scores against a numberof measures, some of which are patients’ views. Thisinformation starts on page 32.

You will also find other information in this booklet to help you makeyour choice. You can use the 'Contents list' at the beginning of thebooklet to find this information.

You can also find more information on www.nhs.uk

Your local library can help you use the internet to search for moreinformation on choosing your hospital. See the 'Where can I findmore information and support?' page later in this booklet for somewebsite addresses that you can use.


Where can I have my treatment? Use the chart below to check which hospitals provide the service you

need. In addition to the hospitals listed, your GP may be able to refer

you to community-based or other services. Ask him or her what’s

available in your local area. He or she will also advise you if the service

you need is not listed. Specialty name

Hospital provider

Barts and The London NHS Trustpage 7

Basingstoke and NorthHampshire Hospital NHS

Foundation Trustpage 8

Guy's and St Thomas' NHSFoundation Trust

page 9Isle of Wight NHS Primary Care

Trustpage 10

Portsmouth Hospitals NHS Trustpage 11

Salisbury NHS Foundation Trustpage 13

Southampton UniversityHospitals NHS Trust

page 14

Hospital information 4

Specialty name

Hospital providerSt Mary's NHS Treatment

Centre*page 16

The Hammersmith Hospitals NHSTrust

page 17The Royal Bournemouth and

Christchurch Hospitals NHSFoundation Trust

page 18University College London

Hospitals NHS Foundation Trustpage 19

* Please note this hospital is in Portsmouth.


To find out more about the hospitals you can choose fromgo to page 7

To find out what these specialties mean go to page 23.


Barts and The London NHS Trustwww.bartsandthelondon.nhs.uk

The Trust has an international reputation. We offer a full range ofspecialist centres, including Britain's biggest heart attack centre, aregional cancer centre and one of the UK's largest children's hospitals.Home to London's air ambulance, Barts and The London is one of thecapital's largest trauma and emergency care centres, providing surgicalexpertise that also benefits patients requiring more routine operations.

The Royal London Hospital

Whitechapel,London,E1 1BBTel: 020 7377 7000

Trains: Liverpool Street. One mile.Tube Station: Whitechapel, AldgateEast. Less than half a mile.Buses: London Travel information.020 7222 1234.Parking: Off-site parking available. Charges apply.

St Bartholomew's Hospital

West Smithfield,London,EC1A 7BETel: 020 7377 7000

Trains: Blackfriars, Cannon Street, CityThameslink. Less than half a mile.Tube Station: St Paul's, Farringdon,Barbican, Blackfriars. Less than half amile.Buses: London Travel information. 0207222 1234.Parking: Off-site parking available. Charges apply.


Basingstoke and North Hampshire Hospital NHS FoundationTrust www.northhampshire.nhs.uk

The Trust provides services to the 280,000 people of north Hampshireand nearby areas. We provide a full range of general and specialistservices including liver cancer, colorectal cancer and haemophilia, andwe are a National Centre for rare cancer of the abdomen. The Trust hasbeen awarded the top three star rating by the Healthcare Commissionsince 2003. We provide outpatient services at Basingstoke, Alton andBordon.

North Hampshire Hospital

Aldermaston Road,Basingstoke, Hampshire,RG24 9NATel: 01256 473202

Trains: Basingstoke. One mile.Buses: Stagecoach. 0845 1210180.1, 5, 9, 32A and 45 stop outside thehospital.Parking: On-site parking available. Charges apply.


Guy's and St Thomas' NHS Foundation Trustwww.guysandstthomas.nhs.uk

Guy's and St Thomas' NHS Foundation Trust includes two of London'steaching hospitals, providing patients with treatment and care from twocentral London sites near Waterloo and London Bridge. As well as a fullrange of general hospital services, we offer a wide range of specialistcare including cardiac, cancer, dermatology, services for women andkidney patients, and children's services in the new Evelina Children'sHospital.

St Thomas' Hospital

Lambeth Palace Road,London,SE1 7EHTel: 020 7188 7188

Trains: Waterloo. Up to half a mile.Buses: London Travel Information.020 7222 1234.Parking: On-site parking available. Charges apply.

Guy's Hospital

St Thomas Street,London,SE1 9RTTel: 020 7188 7188

Trains: London Bridge. Less than halfa mile.Buses: London Travel Information.020 7222 1234.Parking: Off-site parking available. Charges apply.


Isle of Wight NHS Primary Care Trustwww.iow.nhs.uk

A full range of services is provided at St Mary's Hospital on the Isle ofWight. This modern hospital is at the centre of the island's communityand offers a wide range of specialties. The provision offered by ourisland-based staff is enhanced by visiting consultants from local mainlandhospitals. The single NHS organisation on the island ensures the deliveryof coordinated healthcare to our patients.

St Mary's Hospital

Newport,Isle of Wight,PO30 5TGTel: 01983 524081

Trains: n/aBuses: Traveline. 0870 608 2 608.Parking: On-site parking available. Charges apply.


Portsmouth Hospitals NHS Trustwww.porthosp.nhs.uk

The Trust provides general and specialist services for Portsmouth, SouthEast Hampshire and beyond. It is home to the Wessex Renal andTransplant Unit and is a designated cancer centre. By 2009, we will havea new, modern hospital on the Queen Alexandra Hospital site. We alsohost the largest Ministry of Defence hospital unit, providing clinicaltraining for military staff.

Queen Alexandra Hospital

Southwick Hill Road,Cosham, Portsmouth,Hampshire,PO6 3LYTel: 023 9228 6000

Trains: Cosham. One mile.Buses: Traveline. 0870 608 2 608.Parking: On-site parking available. Charges apply.


Portsmouth Hospitals NHS Trustwww.porthosp.nhs.uk

Royal Hospital Haslar

Haslar Road,Gosport, Hampshire,PO12 2AATel: 023 9258 4255

Trains: Fareham. Seven miles.Buses: Traveline. 0870 608 2 608.Parking: Free on-site parking.

St Mary's Hospital

Milton Road,Portsmouth, Hampshire,PO3 6ADTel: 023 9228 6000

Trains: Fratton. Two miles.Buses: Traveline. 0870 608 2 608.Parking: On-site parking available. Charges apply.

To see how yourhospital scores seepage 28


Salisbury NHS Foundation Trustwww.salisbury.nhs.uk

In 2005, the Trust was awarded a three-star rating by the HealthcareCommission, which rated it 'excellent' for low MRSA infection rates. TheTrust provides a full range of services and is the regional centre forplastic surgery, burns and spinal injuries. A recently opened extensionoffers improved facilities for orthopaedics, plastic surgery and burns. Ithas excellent transport links and a patients' car park.

Salisbury NHS Foundation Trust

Odstock Road,Salisbury, Wiltshire,SP2 8BJTel: 01722 336262

Trains: Salisbury. Two miles.Buses: Wilts & Dorset Buses. 01722336855.Parking: On-site parking available. Charges apply.


Southampton University Hospitals NHS Trustwww.suht.nhs.uk

We are a large trust and a major regional centre for medical educationand research. Our local services are provided to the half a million peoplein Greater Southampton and our specialist units care for neurosurgical,cardiothoracic (heart and chest), paediatric, cancer and neonatal patientsacross the south coast. A £60m extension to Southampton GeneralHospital opened in July 2006 to provide modern facilities for cardiacpatients.

Princess Anne Hospital

Coxford Road,Southampton, Hampshire,SO16 5YATel: 023 8077 7222

Trains: Southampton Central. Twomiles.Buses: First Southampton. 023 80224854.Parking: On-site parking available. Charges apply.


Southampton University Hospitals NHS Trustwww.suht.nhs.uk

Royal South Hants Hospital

Graham Road,Southampton, Hampshire,SO14 0YGTel: 023 8077 7222

Trains: Southampton Central. Onemile.Buses: First Southampton. 023 80224854.Parking: On-site parking available. Charges apply.

Southampton General Hospital

Tremona Road,Southampton, Hampshire,SO16 6YDTel: 023 8077 7222

Trains: Southampton Central. Twomiles.Buses: First Southampton. 023 80224854.Parking: On-site parking available. Charges apply.

To see how yourhospital scores seepage 28


St Mary's NHS Treatment Centrewww.mercuryhealth.co.uk

St Mary’s NHS Treatment Centre opened in December 2005 to provideday surgery procedures to NHS patients, including outpatientappointments and diagnostics. It is a purpose-built centre and is situatedat St Mary’s Hospital in Portsmouth. To ensure adequate parking,additional spaces have been provided within the existing car park.

St Mary's NHS TreatmentCentre

Milton Road,Milton, Portsmouth,Hampshire,PO3 6DWTel: 0845 076 5551

Trains: Fratton. Up to half a mile.Buses: n/aParking: On-site parking available. Charges apply.


The Hammersmith Hospitals NHS Trustwww.hhnt.nhs.uk

The Trust, in west London, manages Charing Cross Hospital,Hammersmith Hospital and Queen Charlotte's and Chelsea Hospital. It isa busy trust with a strong history of education and research. CharingCross and Hammersmith are both teaching hospitals, whilst QueenCharlotte's specialises in women's and children's services and maternity.

Hammersmith Hospital

Du Cane Road,London,W12 0HSTel: 020 8383 1000

Trains: Acton Central. One mile.Tube Station: East Acton, WhiteCity. Less than half a mile.Buses: Transport for London. 0845300 7000.Parking: Limited on-site parking. Charges apply.

Charing Cross Hospital

Fulham Palace Road,London,W6 8RFTel: 020 8846 1234

Trains: West Brompton. One mile.Tube Station: Baron's Court,Hammersmith. Less than half a mile.Buses: Transport for London. 0845300 7000.Parking: Limited on-site parking. Charges apply.


The Royal Bournemouth and Christchurch Hospitals NHSFoundation Trust www.rbch.nhs.uk

We have been a three-star trust since 2003, and were rated 'excellent'for low MRSA infection and inpatient waiting times by the HealthcareCommission in 2005. Over 95 per cent of our outpatients rated us 'goodto excellent' in a national survey by the Healthcare Commission. Weoffer a full range of patient-focused services, including the Dorset HeartCentre and one of the UK's largest orthopaedic hip and kneereplacement centres.

Royal Bournemouth Hospital

Castle Lane East,Bournemouth, Dorest,BH7 7DWTel: 01202 303626

Trains: Bournemouth. Two miles.Buses: Yellow Buses. 01202 636000.Parking: On-site parking available. Charges apply.

Christchurch Hospital

Fairmile Road,Christchurch, Dorest,BH23 2JXTel: 01202 486361

Trains: Christchurch. Less than half amile.Buses: Yellow Buses. 01202 636000.Parking: On-site parking available. Charges apply.


University College London Hospitals NHS Foundation Trust www.uclh.nhs.uk

The Trust is a major research and teaching centre with three stars fromthe Healthcare Commission since 2001/02. It provides general andspecialist services at the new University College Hospital. It also has sixspecialist hospitals in central London. It was one of the first trusts toscreen patients for MRSA on admission and is on track (August 2006) tomeet the Health Protection Agency's target of halving MRSA bloodinfection by 2008.

National Hospital forNeurology and Neurosurgery

Queen Square,London,WC1N 3BGTel: 0845 155 5000

Trains: King's Cross. One mile.Tube Station: Russell Square orHolborn. Less than half a mile.Buses: London Travel. 020 72221234.Parking: Free, but limited.


Your questions answered

Is patient choice offered for all medical conditions?A choice of hospital is available for most medical conditions. However,not all hospitals treat every medical condition and some patients mayneed a more specialist service.

What if I don’t want to choose?You do not have to make the decision yourself. If you prefer, your GPcan still make the choice for you and recommend a hospital for yourtreatment.

What if I don’t want to go to a different hospital?You don’t have to. If you would rather visit the hospital that youusually go to, you can make that choice.

Will I have to pay?No, not as an NHS patient. All the hospitals listed provide services toNHS patients. As long as you choose one of the hospitals listed in thisbooklet, you won’t have to pay.


Is there help available for my travel arrangements to get tohospital?If your GP or the person who has referred you decides that you have amedical need for transport, patient transport services should beprovided. You may also have your travel expenses paid through the Hospital Travel Costs Scheme, if you get Jobseeker’s Allowance,Working Tax Credit, Child Tax Credit or Pension Credit, or qualifyunder the low-income scheme.

Where’s best for me?You might want to think about how you will get to hospital or whomight pick you up when your treatment has finished. If you are goingto be in hospital for a while, do you want to be close to family andfriends? You may also want to think about how quickly you want tobe treated. Would you be willing to travel further away if it meant thatyou could be treated quicker? Or you may have a different priority –hospital cleanliness or location, for example. The information in thisbooklet can help you make your choice based on the things thatmatter to you. You can also find more information on www.nhs.uk.


How to book your appointment

What you need to doHow ever you are being referred, your GP or practice team will let youknow what you need to do.

Once you have left your GP practice, you can speak to your localsupport services for more help with choosing your hospital. Theircontact details are on the back page of this booklet.

Using Choose and BookGPs may use a computer system to book your first outpatientappointment. This is called Choose and Book. This system gives youmore control over when you book your appointment. Your GP orpractice team can give you a leaflet called ‘An introduction to Chooseand Book for patients’ that will give you more information.

Without Choose and BookIf your GP is not yet using Choose and Book, he or she will send aletter to your choice of hospital and can also send you a copy. Thehospital will then contact you to make an appointment.


What do the specialty namesmean?Cardiology Heart and blood vessels.

Dermatology Skin, hair and nails.

Ear, nose and throat(ENT)

Ear, nose and throat disorders.

Gastroenterology Digestive system, including the liver, stomach,intestines and oesophagus.

General medicine Non-surgical treatment of diseases of theinternal organs, especially in adults.

General surgery Surgical treatment of abdominal organs, thethyroid gland and hernia.

Gynaecology Organs of the female reproductive system.

Neurology Nervous system, including the brain, spinalcord and nerves.

Ophthalmology Eye disorders, including injuries, infections,tumours and cataracts.

Oral-maxillo surgery Mouth and facial surgery.

Paediatrics Diagnosing, treating and preventing diseasesin children.


Rheumatology Inflammatory diseases of the muscles andjoints, including arthritis.

Trauma andorthopaedics

Musculoskeletal system including bones, jointsand supporting muscles.

Urology Kidneys, urinary, bladder and malereproductive organs.


What does the healthcare jargonmean?What’s an outpatient appointment?An outpatient appointment is when you visit the hospital to see aspecialist who will examine you so that he or she can diagnose whatthe problem is and think about what the best treatment will be.

What’s inpatient treatment?Inpatient treatment is when you go into hospital to have yourtreatment and stay overnight.

What is secondary or tertiary care?When patients are referred by their GP for further treatment, this isknown as secondary care. It usually means being treated by aspecialist in a hospital or a clinic. In some cases, patients may need tosee a clinician with highly specialised knowledge of their condition. This is known as tertiary care.

What are NHS Foundation Trusts?NHS Foundation Trusts are a new type of NHS hospital that are run bylocal managers, staff and members of the public. These trusts havebeen given more freedom than other NHS trusts. However, theyremain within the NHS.


What are NHS Treatment Centres?Some NHS Treatment Centres are run by the NHS and some are run bythe Independent Sector. They both provide treatment to NHS patientswith NHS standards of care. You do not have to pay for treatment ateither type of treatment centre – the cost will be covered by the NHS.

What’s a GP with a Special Interest?Sometimes, rather than going to a hospital or clinic, you may be ableto choose to be treated by a GP with a Special Interest. As well astheir GP qualifications, they have thorough training and experience ina specialist area.

What’s a Clinical Assessment Service?Sometimes, instead of referring you direct to a hospital for anoutpatient appointment, your GP might refer you to a ClinicalAssessment Service. They will assess your condition and will discussthe next stage of your treatment. This assessment may take place inperson or over the phone. Your GP will let you know what you needto do if he or she is referring you to a Clinical Assessment Service.


Where can I find more informationand support?Your GP should be able to give you the answers to some of thequestions you have about your condition.

Or, you can contact NHS Direct. Visit www.nhsdirect.nhs.uk, go toNHS Direct Interactive on digital satellite TV, or call 0845 4647 and askto speak to a health information adviser.

For other healthcare information

www.nhs.uk for an electronic copy of this booklet, to compareindividual hospitals, and other NHS information.

www.healthspace.nhs.uk for a secure place on the internetwhere you can store all your personal health information.

www.chooseandbook.nhs.uk for information on theelectronic booking system that GPs may use to refer you for anoutpatient appointment.

www.healthcarecommission.org.uk for quality andperformance information on hospitals from the independentregulator of healthcare.

www.patientopinion.org.uk, an independent website whereyou can find out what other patients are saying about localhealth services.


How do your hospitals score?The information given in thefollowing tables shows howsome hospitals are doing againstselected measures ofperformance as well as ratingsfrom patient surveys. Theinformation for independentsector hospitals and for NHSTrusts is collected in differentways.

What do the statistics sayabout Independent Sectorhospitals?

These performance indicatorswere collected over six months,from October 2005 to March2006.

Inpatient waiting times

This measures the length of timea patient waits to receivetreatment if they need to beadmitted to hospital. The targetis six months from the time aconsultant decided hospitaltreatment was necessary to thetime of receiving treatment.

Outpatient waiting times

This measures the length of timea patient waits for an

appointment following a referralfrom their GP. The target is 13weeks from the time the hospitalreceives the letter.

Cancelled operations

This measures the number ofoperations which had to becancelled for non-clinical reasons(i.e. equipment out of action, nobed available or staff away).

MRSA infection

This indicator closely monitorsthe number of MRSA bloodinfections recorded. NHS patientstreated at a hospital or treatmentcentre managed by theindependent sector, are testedfor MRSA prior to commencingtreatment. This significantly helpsreduce the risk of passing MRSAto other patients being treated atthe hospital.

What do patients say aboutIndependent Sectorhospitals?

The Independent Sector hospitalsand treatment centres eachconduct Patient SatisfactionSurveys.

The information given in thefollowing tables shows howsome hospitals are doing againstselected measures ofperformance as well as ratingsfrom patient surveys. Theinformation for independentsector hospitals and for NHSTrusts is collected in differentways.

What do the statistics sayabout Independent Sectorhospitals?

These performance indicatorswere collected over six months,from October 2005 to March2006.




This measures the length of timea patient waits for an

appointment following a referralfrom their GP. The target is 13weeks from the time the hospitalreceives the letter.


This measures the number ofoperations which had to becancelled for non-clinical reasons(i.e. equipment out of action, nobed available or staff away).

MRSA infection

This indicator closely monitorsthe number of MRSA bloodinfections recorded. NHS patientstreated at a hospital or treatmentcentre managed by theindependent sector, are testedfor MRSA prior to commencingtreatment. This significantly helpsreduce the risk of passing MRSAto other patients being treated atthe hospital.

What do patients say aboutIndependent Sectorhospitals?

The Independent Sector hospitalsand treatment centres eachconduct Patient SatisfactionSurveys.

Hospital performance information 28

The following indicators arebased on the responses to thesesurveys.

Clinical relationships

Patients treated at the hospitalare asked to comment on theway they felt they were treatedby the nursing staff and doctors.

Hospital cleanliness

This asks patients to comment onwhether they found the hospitalwards and toilets to be clean.Patients are also asked to expressan overall view on the cleanlinessof the hospital.

Warm, friendly place to be

Patients are asked to commenton whether they felt welcomedto the hospital, whether theenvironment was pleasant,friendly and warm and whetherthe care they received helpedthem to feel comfortable.

Overall patientsatisfaction

This indicates patients’ overallimpressions about the treatmentand care they received at thehospital.

The following indicators arebased on the responses to thesesurveys.

Clinical relationships

Patients treated at the hospitalare asked to comment on theway they felt they were treatedby the nursing staff and doctors.

Hospital cleanliness

This asks patients to comment onwhether they found the hospitalwards and toilets to be clean.Patients are also asked to expressan overall view on the cleanlinessof the hospital.

Warm, friendly place to be

Patients are asked to commenton whether they felt welcomedto the hospital, whether theenvironment was pleasant,friendly and warm and whetherthe care they received helpedthem to feel comfortable.

Overall patientsatisfaction

This indicates patients’ overallimpressions about the treatmentand care they received at thehospital.


What do the statistics sayabout NHS hospitals?

The measures cover the yearending 31st March 2006.




This measures the length of timea patient waits for anappointment following a referralfrom their GP. The target is 13weeks from the time the hospitalreceives the letter.


This measures the number ofoperations which had to becancelled for non-clinical reasons(i.e. equipment out of action, nobed available or staff away) andfor which a new date was notoffered within 28 days of theoriginal date.

MRSA infection

This measures the number ofMRSA blood infections recordedand whether the hospitalreduced the rates compared withthe previous year in line with theplanned number of reductions.

What do patients say aboutNHS hospitals?

A national survey of patientsreceiving treatment at NHS Trustswas conducted in 2005. Thecolumns include results fromquestions that asked about:

Building closerrelationships

Patients were asked whether theycould understand the answerswhich doctors and nurses gavethem to their questions andwhether they felt that a doctor ornurse talked in front of them as ifthey weren’t there.

Clean, comfortable,friendly place to be

This survey asked whetherpatients felt bothered by noise atnight, their opinion on how cleanthe room or ward was, how they

What do the statistics sayabout NHS hospitals?

The measures cover the yearending 31st March 2006.




This measures the length of timea patient waits for anappointment following a referralfrom their GP. The target is 13weeks from the time the hospitalreceives the letter.


This measures the number ofoperations which had to becancelled for non-clinical reasons(i.e. equipment out of action, nobed available or staff away) andfor which a new date was notoffered within 28 days of theoriginal date.

MRSA infection

This measures the number ofMRSA blood infections recordedand whether the hospitalreduced the rates compared withthe previous year in line with theplanned number of reductions.

What do patients say aboutNHS hospitals?

A national survey of patientsreceiving treatment at NHS Trustswas conducted in 2005. Thecolumns include results fromquestions that asked about:

Building closerrelationships

Patients were asked whether theycould understand the answerswhich doctors and nurses gavethem to their questions andwhether they felt that a doctor ornurse talked in front of them as ifthey weren’t there.

Clean, comfortable,friendly place to be

This survey asked whetherpatients felt bothered by noise atnight, their opinion on how cleanthe room or ward was, how they


rated the food, whether theywere given enough privacy whenbeing examined, whether theyfelt enough was done to controltheir pain and whether they weretreated with dignity and respect.

Safe, high-quality,co-ordinated care

Patients were asked whether theyfelt they were given conflictinginformation from staff, how longit took to be discharged andwhether they were given adviceabout any possible problems towatch out for when they wenthome.

Better information,more choice

This survey asked patientswhether they felt they wereinvolved as much as they wantedto be in decisions about theircare and treatment, if staffexplained about the medicinesthey were to take at home in away they understood and if theywere told about the possible sideeffects of that medication.

rated the food, whether theywere given enough privacy whenbeing examined, whether theyfelt enough was done to controltheir pain and whether they weretreated with dignity and respect.

Safe, high-quality,co-ordinated care

Patients were asked whether theyfelt they were given conflictinginformation from staff, how longit took to be discharged andwhether they were given adviceabout any possible problems towatch out for when they wenthome.

Better information,more choice

This survey asked patientswhether they felt they wereinvolved as much as they wantedto be in decisions about theircare and treatment, if staffexplained about the medicinesthey were to take at home in away they understood and if theywere told about the possible sideeffects of that medication.


Hospital score tableThese tables show how your hospitals score against a number of measures, some of which arepatients' views. For more information on what the measures mean, see 'How do your hospitalsscore?'.

The indicators for independent and NHS hospitals are in separate tables because the informationcomes from different sources, and the definitions and time-periods covered are slightly different.For example, a '3' score for an independent hospital is not directly comparable with a '3' scorefor an NHS hospital, although both will be good quality.

Performanceinformation Patients' views

St Mary's NHS Treatment Centrepage 16

Performance information Patients' views

Achieved target >90 out of 100

Underachieved 80-90 out of 100

Failed <80 out of 100

Data not available Data not available

Performanceinformation Patients' views

Barts and The London NHS Trustpage 7

Basingstoke and North Hampshire Hospital NHS FoundationTrust

page 8Guy's and St Thomas' NHS Foundation Trust

page 9Isle of Wight NHS Primary Care Trust

page 10Portsmouth Hospitals NHS Trust

page 11Salisbury NHS Foundation Trust

page 13Southampton University Hospitals NHS Trust

page 14The Hammersmith Hospitals NHS Trust

page 17The Royal Bournemouth and Christchurch Hospitals NHS

Foundation Trustpage 18

University College London Hospitals NHS Foundation Trustpage 19

For full details of how the scores were calculated please go to

www.nhs.uk/documents/choice/indicators.pdf

For confidential support with choosing your hospital,contact:

Referral Support CentreSouth BlockSt Mary's HospitalNewportIsle of WightPO30 5TG

Tel: 01983 534017 / 27

Other formatsYou can get this booklet in other formats (for example, in otherlanguages, on audio tape, in Braille, in British Sign Language, ineasy-to-read print and in large print). Please contact your GP practiceteam for a printed copy. For an electronic copy, please go towww.nhs.uk

The general information in this booklet has gained Plain EnglishCampaign's Crystal Mark for clarity, meaning that it is as easy to readas possible.

Please note that the information was correct at the time of printing.

276033/068© Crown copyright 2006 1p Dec 06 (BEL)

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Choosing your hospital - NHS