Causes of conflict• Misunderstanding • Personality clashes• Competition for resources• Authority issues• Lack of cooperation• Low performance• Value and goal difference• Poor communication

Where the conflict occur?

Levels and Types of Conflict

organization

Individual

Group

Within and between

individual

Within and between group

Within and between

organization

Types of conflict

Levels of conflict

Inter Organization conflict : - Between two or more organization (Ex: suppliers and distributors, especially with the close link )

Intra organization conflict: - Conflict that occurs within organization

- Can occur along the vertical and horizontal dimension

of the organization Vertical conflict : between manager and subordinates

Horizontal conflict : between departments and work groups

Inter Group Conflict : - Between two or more groups

Intra Group Conflict : - Conflict among members of the group

- Early stages of group development

- Ways of doing tasks or reaching group’s goal

Interpersonal Conflict : - between two or more people

- differences in views about what should be done

- efforts to get more resources

- difference in orientation to work and time in

different parts of an organization

Intrapersonal Conflict : - occurs within an individual

- threat to a person’s value

- feeling of unfair treatment

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