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Building a Productive Workforce through Employee Engagement
Susanne Berg, B.Comm, MBA, CPHR Associate Vice President – Trust Services Peace Hills Trust AFOA SK – Moving Beyond the Basics
Agenda
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• My Interest in Employee Engagement • The Changing Nature of Work • What is Employee Engagement • The Impacts of Engagement (or lack thereof) • The Role of Supervisors and Managers • Moving the Needle • Resources
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Lessons in Employee Engagement
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The Industrial Age
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Industry 4.0
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http://www.digitaljournal.com/tech-and-science/science/op-ed-knowledge-doubles-almost-every-day-and-it-s-set-to-increase/article/537543 http://blogs.lse.ac.uk/businessreview/2017/09/20/thoughts-on-the-future-of-human-knowledge-and-machine-intelligence/
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Employee engagement - is a measurement of the degree to which employees have an emotional commitment to their work and company Engaged employees are those who are involved in, enthusiastic about and committed to their work and workplace - Gallup
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Gallup Research 16% of employees are actively disengaged 51% of employees are just there 33% of employees are actively engaged
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The State of Employee Engagement
From “State of the American Workplace”
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The Impact of Engagement
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59%
17%
40% 10%
20% 21%
41% 24% 28%
Lower absenteeism
Lower Turnover (high turnover org)
Lower Turnover (low turnover org)
Less Shrinkage
70% 58%
Fewer EE Safety Incidents
Fewer Patient Safety Incidents
Fewer Quality Incidents (defects)
Higher Customer Metrics
Higher Productivity
Higher Sales Higher Profitability
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Employee Priorities
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The State of Employee Engagement
60%
53%
51% 51%
Ability to do what I do best
Work life balance More stability and job security
Change for more flexibility
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Morneau Shepell Human Resources Trends for 2019
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The State of Employee Engagement
67%
59%
51% 50% 48% 43%
Improving Ee
Engagement
Attracting & Retaining
Ee's
Help the org adapt to change
Improve L&D
programs
Improving Mental Health
Reducing Ee Turnover
Caveat!!!
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Remember Maslow’s Hierarchy of Needs – if people cannot put food on the table their loyalty will be to basic survival. In Saskatoon the living wage in 2017 was $16.19/hr. If employees are making less than a living wage higher level engagement strategies will provide limited benefit.
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The Role of Supervisors and Managers
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Leadership is not about being in charge. Leadership is about taking care of those in your charge. - Simon Sinek
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The Annual Performance Review
Better than nothing… but not very good! Better • Continuous coaching • Accurate job description • Mutual goal setting • Connect role to big picture • Use metrics that employees
can control • Progress vs performance • Non comparative
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McKinsey 7s
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The Gallup Q12
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1. Do I know what is expected of me at work?
2. Do I have the materials and equipment I need to do my work right?
3. At work, do I have the opportunity to do what I do best every day?
4. In the last seven days, have I received recognition or praise for doing good work?
5. Does a supervisor, or someone at work, seem to care about me as a person?
6. Is there someone at work who encourages my development?
7. At work, do my opinions seem to count? 8. Does the mission/purpose of my company make me feel my job is important? 9. Are my co-workers committed to doing quality work? 10. Do I have a best friend at work? 11. In the last six months, has someone at work talked to me about my progress? 12. This last year, have I had opportunities to learn and grow? From “First Break All the Rules”
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Basic Needs
Individual Needs
Teamwork Needs
Growth Needs
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Motivation =
Autonomy +
Mastery +
Purpose
From “Drive”
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before How & What
From “Start with Why”
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Establish your baseline McKinsey 7s or similar model Apply the Gallup Q12 questions
Set SMART goals Specific Measurable Achievable Relevant Timely
COMMUNICATE!
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Moving the Needle
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AND FINALLY… it’s all about the follow through!
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Resources
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Resources
• https://www.gallup.com/workplace/238085/state-american-workplace-report-2017.aspx
• https://www.mckinsey.com/business-functions/strategy-and-corporate-finance/our-insights/enduring-ideas-the-7-s-framework
• https://www.morneaushepell.com/permafiles/91423/hr-trends-2019-summary-report.pdf
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Thank You
Questions?
Susanne Berg [email protected] 306-717-8770
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