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Remote Feature Activation & Web Ticketing System

Remote Feature Activation & Web Ticketing System

https://rfa.avaya.com

https://webticketing.avaya.com/

© 2005 Avaya Inc. All rights reserved.

Remote Feature ActivationRemote Feature Activation

https://rfa.avaya.com

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Access EMEA BP Portal RFA Tool

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Login to SSO at https://rfa.avaya.com

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Click on “Start RFA Application”

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Click on “I Agree”

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Select System and Click “Login”

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Choose Desired Function

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Fill In Required Fields

NOTE: Use RFA to create your license files on R10 or higher systems for upgrades to a new release addition of ports and features migration from pre-R10 installations, using the Feature Extraction Tool (FET) in addition to RFA

© 2005 Avaya Inc. All rights reserved.

Technical SupportWeb Ticketing System

Technical SupportWeb Ticketing System

https://webticketing.avaya.com/

11© 2005 Avaya Inc. All rights reserved.

Avaya Web Ticketing System

Technical Support Web Ticketing System is:

A web-based support service that enables customers and BusinessPartners to instantly create, edit and review tecnical trouble tickets online (https://webticketing.avaya.com/)

Designed for companies who have an existing maintenance or service and support agreement with Avaya

Allowing users to notify Avaya of support issues or track trouble tickets via the Internet

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Access Web Ticketing Site

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Enter SSO Login Information

If you are not registered please click on: Register Now

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Complete Online Registration

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Complete Online registration (cont’d)

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Access Avaya Web Ticketing Tool

XYZ

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Select Search Criteria

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View List of Tickets/Case IDs

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View Details of Specific Ticket/Case ID