© 2011 South-Western | Cengage Learning

Human Resources Management

11-111-1 Foundations of Human Resources Management

11-211-2 Selecting and Hiring Staff

11-311-3 Maximization of Human Resources

11-411-4 Retaining Human Resources

CHAPTER 11

INTERNATIONAL BUSINESS, 4e CHAPTER

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11LESSON 11-1

Foundations of Human Resources Management

GOALSGOALSDifferentiate between host-country

nationals, parent-country nationals, and third-country nationals

Define the four dominant human resources management approaches.

INTERNATIONAL BUSINESS, 4e CHAPTER

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11Global Human Resource Management

Worldwide labor marketsWorker mobilityManagerial practicesGlobal orientationControl

INTERNATIONAL BUSINESS, 4e CHAPTER

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Who Makes Up the Labor Market?

Host-country nationalsExpatriatesParent-country nationalsThird-country nationals

INTERNATIONAL BUSINESS, 4e CHAPTER

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11Four Human Resources Management Approaches

Ethnocentric approachPolycentric approachRegiocentric approachGeocentric approach

INTERNATIONAL BUSINESS, 4e CHAPTER

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11Ethnocentric Approachto Human Resource Management

INTERNATIONAL BUSINESS, 4e CHAPTER

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11Polycentric Approachto Human Resource Management

INTERNATIONAL BUSINESS, 4e CHAPTER

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11Regiocentric Approachto Human Resource Management

INTERNATIONAL BUSINESS, 4e CHAPTER

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11Geocentric Approachto Human Resource Management

INTERNATIONAL BUSINESS, 4e CHAPTER

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11LESSON 11-2

Selecting and Hiring Staff

GOALSGOALSExplain how staffing needs are

determined.Describe how potential employees

are recruited.Describe three factors to consider

when hiring job applicants.

INTERNATIONAL BUSINESS, 4e CHAPTER

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Determining Staffing Needs

Employment forecastingSupply analysisJob description

INTERNATIONAL BUSINESS, 4e CHAPTER

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Recruiting Potential Employees

Job opening announcementInside the companyOutside the company

Type of employee needed

INTERNATIONAL BUSINESS, 4e CHAPTER

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Selecting Qualified Employees

CompetenceAdaptabilityPersonal characteristics

INTERNATIONAL BUSINESS, 4e CHAPTER

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11LESSON 11-3

Maximization of Human Resources

GOALSGOALSUnderstand the importance of

training and development for global employees.

Identify the common types of training and development for international employees.

Explain how training and development programs reduce the chance of employee failure.

INTERNATIONAL BUSINESS, 4e CHAPTER

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11Training and Development Are Critical

Prepare all employeesMaximize potentialInvest in the future

INTERNATIONAL BUSINESS, 4e CHAPTER

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Training Costs

Major expenseBalance needs and potential benefitsGovernment requirements

INTERNATIONAL BUSINESS, 4e CHAPTER

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11Types of Training and Development

Job-related issuesLanguage and relationship issuesCross-cultural trainingSpousal employment counseling

INTERNATIONAL BUSINESS, 4e CHAPTER

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11Suggested Areas of Training and Development for Employment In Japan

ESSENTIAL IMPORTANT

Japanese languageJapanese social practicesJapanese culture

Japanese economyJapanese negotiating styleOrganization and sociology of

Japanese businesses

USEFUL HELPFUL

Japanese distribution and marketing systems

General cross-cultural trainingJapanese historyJapanese politics

Culture shock briefingJapanese accounting and financial

techniquesJapanese business legal systemPolitical aspects of international

economics International politics

INTERNATIONAL BUSINESS, 4e CHAPTER

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11Training and Development Help to Prevent Failure

Why global employees failReducing the chance of employee failure

INTERNATIONAL BUSINESS, 4e CHAPTER

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11LESSON 11-4

Retaining Human Resources

GOALSGOALSUnderstand that employee

motivation is culturally based.Explain the common components

of compensation packages for parent-country nationals.

Appreciate the complexities of evaluating employee performance in an international setting.

List strategies that help to minimize repatriation problems.

INTERNATIONAL BUSINESS, 4e CHAPTER

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Employee Motivation

Culturally basedExamples of motivators

MoneyRecognitionPersonal fulfillment

Culturally acceptable motivation strategies

INTERNATIONAL BUSINESS, 4e CHAPTER

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Compensating Employees

Cultural sensitivityBase salaryExpatriate bonusCost-of-living adjustmentEmployee benefits

INTERNATIONAL BUSINESS, 4e CHAPTER

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11Evaluating Employee Performance

Factors that influence performanceEnvironmentTaskEmployee personality

Performance standards

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Anticipating Repatriation

Reverse culture shockAdjustments

WorkFinancesSocial relationships