§ Study requirements: Total of 15 units§ Career opportunities:

§ Good for people who want:

CERTIFICATE III IN TOURISM> SIT30116

CRICOS: 093026J / Suitable for students on a student visa

§ Course overview (4 Core Unit)

§ Course overview (11 Elective Units)

• Adventure tourism guide• Attendant or senior ride operator in an attraction or theme park• Booking agent • Cellar door salesperson and guide in a winery• Customer service agent• Guide and salesperson in an Indigenous cultural centre• Inbound tour coordinator • Marine tourism guide or dive tour operator• Museum attendant• Operations consultant for a tour operator • Reservations sales agent • Sales consultant • Visitor information officer

Participate in safe work practices

Show social and cultural sensitivity

Provide service to customers

Source and use information on the tourism and travel industry

SITTIND001

SITXCOM002

SITXWHS001

SITXCCS006

Access and interpret product information

Source and present information

Operate online information systems

Process financial transactions

Interact with customers

Provide visitor information

Provide customer information and assistance

Prepare and serve espresso coffee

Provide responsible service of alcohol

SITTTSL001

SITXCOM001

SITXCCS001

SITHFAB005

SITXCCS003

SITTTSL002

SITXFIN001

SITXCCS002

SITHFAB002

SITXFSA001

SITXFSA002 Participate in safe food handling practices

Use hygienic practices for food safety

• Skills & Knowledge for work in tourism and/or further learning• Improved English• A nationally recognized qualification• Learning and experience in the tourism industry• A job in the tourism industry in the future

§ Entry level: IELTS 4.0-4.5 or Intermediate at CCEB

§ Duration: This course is delivered over 20 weeks. Expect to complete an average of 20 hours per week.

CRICOS Provider Code: 03251A | RTO Provider Number: 40520

67 Lake Street, Cairns QLD 4870 Australia | P: +61 7 4041 2322 | F: +61 7 4041 2633 | www.cceb.qld.edu.au | Cairns College of English and Business Pty Ltd · ABN: 87142423612

• Monday 8:30 am - 5:00 pm

• Tuesday 8:30 am - 5:00 pm

• Wednesday 8:30 am - 12:30 pm

§ Timetable