0. Communication Skills

8/12/2019 0. Communication Skills

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WORKSHOP

ON

EFFECTIVE COMMUNICATIO

SKILLSBy Prem Chand


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Define and understand communication

and the communication process

List and overcome the filters/

barriers in a communicationprocess

Practice active listening

Tips to improve verbal and non verbal

communication


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What is Communication?

Communication is the art of transmitting

information, ideas and attitudes from one

person to another. Communication is the

process of meaningful interaction among

human beings.


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ITS ESSENCES

Personal process

Occurs between people

Involves change in behav

Means to influence others


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ITS ESSENCES EXPRESSION OFTHOUGHTS AND

EMOTIONS

THROUGH WORDS& ACTIONS.

TOOLS FOR

CONTROLLING AND

MOTIVATING

PEOPLE.

IT IS A SOCIAL AND

EMOTIONALPROCESS.


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What are the most common ways

we communicate?

Written Word


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Highly Directive, from Senior tosubordinates, to assign duties, giveinstructions, to inform to offer

feedback, approval to highlightproblems etc.


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It is non directive in

nature from down below,

to give feedback, to

inform aboutprogress/problems,

seeking approvals.


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Executive Director

Vice President

A.G.M.

Manager

Supervisor

Forman

SupervSupervisor 1 Supervisor 2

Manager

Horizontal Comm.


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SENDER(encodes)

RECEIVER(decodes)

Barrier

Barrier

Medium

Feedback/Response


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Noise Inappropriate medium

Assumptions/Misconceptions

Emotions Language differences

Poor listening skills

Distractions


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Hearing

Physicalprocess, natural, passive

ListeningPhysical aswell

as mental process, active,

learned process, a skill

Listening is hard.

You must choose toparticipate in the process

listening.


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VALUE OF LISTENIN

Listening to others is an elegant

art.

Good listening reflects courtesy

and good manners.Listening carefully to the

instructions of superiors improve

competence andperformance.


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The result of poor listening skill couldbe disastrous in business, employment

and social relations.

Good listening can eliminate a numberof imaginary grievances of employees.

Good listening skill can improve socialrelations and conversation.

Listening is a positive activity rather

than a passive or negative activity.

VALUE OF LISTENING


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Always think ahead aboutwhat you are going to say.

Use simple words andphrases that are understoodby every body.

Increase your knowledgeon all subjects you arerequired to speak.

Speak clearly and audibly.

ESSENTIALS OF COMMUNICATION

Dos


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Check twice with the listenerwhether you have beenunderstood accurately or not

In case of an interruption,

always do a little recap ofwhat has been already said.

Always pay undividedattention to the speaker while

listening.


Dos


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While listening, always makenotes of important points.

Always ask for clarification if youhave failed to grasp others point

of view.

Repeat what the speaker has said

to check whether you haveunderstood accurately


Dos


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DONTs

Do not instantly react and muttersomething in anger.

Do not use technical terms &

terminologies not understood by

majority of people.

Do not speak too fast or too slow.

Do not speak in inaudiblesurroundings, as you wont be heard.


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Do not assume that everybody understands you.

While listening do not glancehere and there as it might

distract the speaker.

Do not interrupt the speaker.

Do not jump to theconclusion that you haveunderstood every thing.


DONTs

H t I E i ti L l f


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How to Improve Existing Level of

COMMUNICATION?

IMPROVE LANGUAGE.

IMPROVE PRONUNCIATIOON.

WORK ON VOICEMODULATION.

WORK ON BODY LANGUAGE.

READ MORE

LISTEN MORE



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Avoidreading or watching orlistening unwanted literature,gossip, media presentation etc.

Interactwith qualitative

people.

Improveon you topic ofdiscussion,

Practicemeditation & goodthoughts.


COMMUNICATION?


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THINK AND SPEAK.

DO NOT SPEAK TOO FAST.

USE SIMPLE VOCABULARY.

DO NOT SPEAK ONLY TO IMPRESS

SOMEONE.

LOOK PRESENTABLE AND

CONFIDENT.


COMMUNICATION?


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Improving Body Language -

Tips

Keep appropriate distance

Touch only when appropriate

Take care of your appearance

Be aware - people may give false

cues

Maintain eye contact

Smile genuinely

Success


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the new global and diverse

workplace requiresexcellent communication skills!

Success

for

YOU

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0. Communication Skills