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    Session Objectives Assess the performance of your ERP system

    implementation

    Learn how to improve the integration of your system

    into the business

    Examine how the application of ERP best practicescan improve the operation of your business

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    Technology- Hardware

    - Software

    - Network

    Skills- Managerial

    - Process Knowledge

    - Technical Matter

    Organization

    - Management Hierarchy- Business Process Design

    - Feedback & Control Mechanisms

    - Communication Systems

    System Integration Factors

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    Agenda

    Assessing ERP Performance

    Ensuring Data Integrity

    Managing Variability

    Protecting the Critical Path

    Powering Decision-Making

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    ERP Best Practices Chart

    Process

    Innovatio

    n

    Process Control

    Level I

    Level II

    Level III

    Level IV

    Feedback and

    control mechanisms

    in place to ensure

    data integrity

    System detects

    performance issues to

    protect the critical path

    and facilitate workflowthroughout the enterprise

    Transforming data into

    information to power

    decision-making across

    the extended enterprise

    Capabilities established

    to manage and control

    sources of variability

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    Agenda

    Assessing ERP Performance

    Ensuring Data Integrity

    Managing Variability

    Protecting the Critical Path

    Powering Decision-Making

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    MonitorTransaction Reporting

    Transaction Types inventory receipts, issues, transfers, and

    adjustments

    labor entries for operation reporting invoice and payment processing

    Includes inaccurate, late and missing

    transactions negative inventory balance locations

    labor variances

    production receipt and material issue

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    Maintain Schedule Validity

    Verify material and capacityavailability before releasing

    orders into production

    Update shop order date andquantity fields to reflect

    variances from plan based on

    actual production

    Establish policy and procedures

    to control schedule changes

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    Verify Foundation Data

    Foundation Data Sources Item Master BOM / Route Master

    Work Center Master Customer Master Vendor Master

    Knowledge repositories used as thebasis for orders and as a reference forcommunication throughout the

    extended enterprise

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    Agenda

    Assessing ERP Performance

    Ensuring Data Integrity

    Managing Variability

    Protecting the Critical Path

    Powering Decision-Making

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    ERP Benefit

    Busters

    Material Usage Variability

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    Change Management

    Practices Establish the who, what, when, where, and how on:

    Capturing engineering changes and errors andupdating the bill of material and routing on a timelybasis

    Adjusting the schedule to reflect production quantityand lead time variances

    Updating standard machine capacities as capabilities

    and product mix change Revising the shop calendar with planned downtime,overtime, and / or extra shifts

    Revising the production schedule for new orders or

    changes to existing orders

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    Responsiveness

    Responsive companies have theability to quickly and efficientlyrespond to unexpected changes andvariability

    Responsiveness can be improved bydeveloping:

    Flexible processes Supply chain relationships

    Contingency plans

    alternate plans or business rules to handlecommon situations

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    Closing the Loop

    Feedback and control closes theloop between the plan andeverything that prevents

    execution of the plan__

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    Agenda

    Assessing ERP Performance

    Ensuring Data Integrity Managing Variability

    Protecting the Critical Path

    Powering Decision-Making

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    Theory of Constraints Lessons

    Solving local optima through processcontrol will not necessarily generatemore throughput, i.e. money for the

    company Business processes involved to

    complete a customer order consist of

    a series of dependent steps referred toas the critical path

    The critical path determines the rate

    of throughput for the company

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    Business Process Flow

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    Manage System Constraints Identify bottleneck

    Physical constraint or policy constraint Exploit it Improve capacity utilization Schedule the sequence of work

    Remove resource contentions Reengineer policies and procedures

    Subordinate all other resources to it

    Match non-bottleneck output tobottleneck

    Ensure support activities enhance ratherthan detract from bottleneck productivity

    Elevate it

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    Strengthen Linkages

    Strengthen the linkages betweensteps in the critical path

    Facilitate workflow along thesteps Analyze workflow

    Design and evaluate solutions toimprove throughput and lower costs Rules-based routing

    Event-based notification

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    Supply Chain Facts

    Youre only as strong as yourweakest link. Tight linkages with suppliers and

    customers are just as important as tightlyintegrated internal operations

    Information delays, inconsistent

    and infrequent ordering, and poorcommunication in the supply chainresults in higher inventory and

    lower customer service levels

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    Supply Chain Best Practices Include supply chain partners in decision-making

    process

    Establish data exchange systems with supply chainpartners to ensure rapid dissemination of information

    Streamline procurement process using online suppliers,trading communities, exchanges, and auction sites

    Integrate business systems of supply chain partnersusing XML or other data format

    BizTalkBizTalk -- WebPlanWebPlan

    Extend workflow analysis, rules-based routing, andevent-based notification throughout the supply chain

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    Agenda

    Assessing ERP Performance

    Ensuring Data Integrity Managing Variability

    Protecting the Critical Path

    Powering Decision-Making

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    Facilitate Communication Breakdown barriers to access to

    information Install LAN / WAN backbone

    Provide data query and reporting tools

    Use software collaboration tools email, video conferencing, FTP, workgroup

    tools

    Integrate front-office and back-office

    systems

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    Improve Data Mining

    The ERP database serves as atransaction backbone--arepository of data that can be

    accessed and manipulated to: evaluate strategic marketing or

    financial opportunities

    support process control andcontinuous improvement efforts

    adjust tactical plan based on

    unplanned events

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    Enhance Analysis Tools Data becomes a valuable resource

    only when knowledge workers canderive information from it to support

    business decisions.

    Rapidly fading are the days where theelectronic spreadsheet will suffice asthe stand-alone analysis tool for the

    business manager

    More advanced tools are needed tomanage the complexity and scale ofthe current business environment

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    ERP Best Practices

    Matrix

    Level I:Level I:

    Ensure Data Integrity Formalize Change Process

    Improve Responsiveness

    Control Process Variance

    Process Control

    P

    rocessInnovation

    Level II:Level II:

    Manage Variability

    Facilitate Communication

    Improve DataMining

    Enhance Analysis Tools

    Level IV:Level IV:

    Power Decision-Making

    Manage Constraints

    Strengthen Linkages

    Integrate Supply Chain

    Level III:Level III:

    Protect Critical Path

    Monitor Transactions

    Maintain Schedule Validity

    Verify Foundation Data

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