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Page 1: 08 Probabilistic Design_final

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© 2001 ConceptFlow 1

Probabilistic Design (BP)

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© 2001 ConceptFlow 2

By the end of this module, participant will beable to:

• Apply probabilistic design to business processes to achieve six sigma

capability

• Establish ideal mean and short term standard deviation for business

process

• Establish ideal means and short term standard deviations for elementsof process

• Apply capability flow up to business processes to predict capability of 

newly designed process

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© 2001 ConceptFlow 3

Why Use Probabilistic Design?

Probabilistic design can be used to:

• Determine ideal mean and short term standard deviation of design (Y)

to satisfy client requirements at a six sigma level

• Determine ideal means and short term standard deviations of process

elements (Xs) to satisfy client requirements at a six sigma level• Establish operational limits for elements (Xs) of design

• Apply capability flow up to business processes to predict capability of 

newly designed process

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© 2001 ConceptFlow 4

What Is Probabilistic Design?

Probabilistic design is a statistical methodology used to:

• Determine ideal mean and short term standard deviation of design (Y)

to satisfy client requirements at a six sigma level

• Determine ideal means and short term standard deviations of process

elements (Xs) to satisfy client requirements at a six sigma level• Establish operational limits for elements (Xs) of design

• Apply capability flow up to business processes to predict capability of 

newly designed process

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© 2001 ConceptFlow 5

Tolerancing Steps

5. Determine ideal short term standard deviation, si, for each element, Xi, of process

4. Determine ideal mean, mi, for each element, Xi, of process

3. Determine transfer function, Y = f(X), for process

2. Determine ideal short term standard deviation, s Y, for design output variable, Y

1. Determine ideal mean, m Y, for design output variable, Y

7. Trade-off element means and short term standarddeviations to combination that is achievable

8. Flow up element means and short term standard deviations to assure

design output ideal mean and short term standard deviation are achieved.

9. Use element ideal means and short term standard deviations to

determine upper and lower operational limits for each element

6. Are ideal

means and short term standard deviations

achievable?No

 Yes

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© 2001 ConceptFlow 6

Tolerancing Steps

5. Determine ideal short term standard deviation, si, for each

element, Xi, of process

4. Determine ideal mean, mi, for each element, Xi, of process

3. Determine transfer function, Y = f(X), for process

2. Determine ideal short term standard deviation, s Y, for 

design output variable, Y

1. Determine ideal mean, m Y, for design output variable, Y

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Tolerancing Steps - Continued

6. Are idealmeans and short term standard deviations

achievable?

7. Trade-off element means and

short term standard deviations to

combination that is achievable

8. Flow up element means and short term

standard deviations to assure design output ideal

mean and short term standard deviation are

achieved.

9. Use element ideal means and short term

standard deviations to determine upper and

lower operational limits for each element

 Yes

No

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1. Determine Ideal Mean

Determining ideal mean is important for:

• Understanding client’s target value for the design output variable 

• Determining process element means

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1. Determine Ideal Mean

• If client specifies a target value for design output variable (Y), thistarget becomes ideal mean.

mYideal= target value

• If a target value is not specified, but only upper and lower operational

limits, convention will be to use mid-point of upper and lower limits.

mYideal= (upper limit + lower limit) / 2

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2. Determine Ideal Standard Deviation

Determining ideal short term standard deviation is important for:

• Understanding client’s acceptable level of variability in design output

variable

• Determining process element short term standard deviations

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2. Determine Ideal Standard Deviation

• Clients typically can specify a target value for design output variable.However, it is not typical that clients can specify acceptable variability

or standard deviation of output design variable.

• To determine ideal standard deviation of design output variable, ideal

short term standard deviation will be used.

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2. Determine Ideal Standard Deviation

• To calculate ideal short term standard deviation for Y, use followingformulas:

sYideal = (upper limit – mYideal

) / 6

or,

sYideal = (mYideal

- lower limit ) / 6

• Divisor is 6 in order to have a six sigma process, using short term

standard deviation.

• If specification is asymmetric, use smaller short term standarddeviation.

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3. Determine Transfer Function

Determining transfer function is important for:

• Understanding relationship between design output variable and

process elements

• Flowing down requirements for process elements

• Determining ideal means for process elements

• Determining ideal short term standard deviations for process elements

• Flowing up capability of current process

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© 2001 ConceptFlow 14

3. Determine Transfer Function

Transfer functions can be determined by using:

• Basic principles

• Fundamental business equations

• Fundamental scientific equations

• Design of experiments

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© 2001 ConceptFlow 15

4. Determine Ideal Element Means

Determining ideal element means is important for:

• Knowing where to center process elements in order to achieve

proper centering of design output variable

• Establishing operational limits for process elements

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© 2001 ConceptFlow 16

4. Determine Ideal Element Means

• To determine ideal element means, use transfer function as follows:

mYideal= f(m1, m2, …, mk).

• Establish m1, m2, …, mk such that through transfer function, mYidealis

achieved.

• This is sometimes known as Flowing Down mean requirements.

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© 2001 ConceptFlow 17

4. Determine Ideal Element Means

• Determining ideal element means may not be simple. There are manydifferent ways to configure element means to achieve proper centering

of output. Some considerations are

• Process knowledge

• Current process capability• Benchmark levels

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© 2001 ConceptFlow 18

5. Determine Ideal Element Short TermStandard Deviations

Determining ideal element short term standard deviations isimportant for:

• Achieving acceptable level of variability in design output variable

• Establishing operational limits for process elements

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© 2001 ConceptFlow 19

5. Determine Ideal Element Short TermStandard Deviations

• To determine ideal element short term standard deviations, usemethod of Root Sum of Squares.

sY = Sqrt ( s12 + s2

2 + … + sk2 )

• This is sometimes known as Flowing Down standard deviationrequirements.

Technical note: Root sum of squares method is valid only for 

linear transfer functions. For non-linear transfer functions, use

Monte Carlo simulation analysis.

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© 2001 ConceptFlow 20

5. Determine Ideal Element Short TermStandard Deviations

• Determining ideal element short term standard deviations may not besimple. There are many different ways to configure element short term

standard deviations to achieve proper variability of output. Some

considerations are

• Process knowledge• Current process capability

• Benchmark levels

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© 2001 ConceptFlow 21

6. Are Ideal Means and Standard Deviations Achievable?

Once ideal element means and short term standard deviations havebeen determined, it is crucial that they are achievable. Items to

consider are

• Process knowledge

• Current process capability• Benchmark levels

• Process entitlement

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© 2001 ConceptFlow 22

7. Trade-Off Element Means and Short TermStandard Deviations

If ideal element means and short term standard deviations are notachievable, then trade-offs, or changes, must be made in ideal values

to achieve six sigma capability in design output variable.

These trade-offs can be changes in:

• Means• Short term standard deviations

• Both

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© 2001 ConceptFlow 23

8. Flow Up Element Means and Short TermStandard Deviations

• As changes are made to element means, short term standarddeviations, or both, it is crucial to use these new combinations in

transfer function to assure design output ideal mean and standard

deviation are achieved.

• Using trade-off means and standard deviations in transfer functions issometimes called Flow Up.

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© 2001 ConceptFlow 24

9. Determine Upper and Lower OperationalLimits

Determining upper and lower operational limits for process elements isimportant for:

• Establishing operational range for process elements

• Assuring six sigma capability of design output variable

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© 2001 ConceptFlow 25

9. Determine Upper and Lower OperationalLimits

• Once element ideal means and ideal short term standard deviationsare determined (perhaps, after trade-off analysis), operational limits for 

each process element can be established as:

• Ideal Element Mean +/- Tolerance

or, mi +/- Toli 

where, Toli = 6 * si

si

= short term standard deviation

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© 2001 ConceptFlow 26

9. Determine Upper and Lower OperationalLimits

• With element operational limits set as:

mi +/- 6 * si 

• design output variable is now assured of achieving six sigma

capability, even if shifting of element means occurs over time.

T l i St

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© 2001 ConceptFlow 27

Tolerancing Steps

5. Determine ideal short term standard deviation, si, for each element, Xi, of process

4. Determine ideal mean, mi, for each element, Xi, of process

3. Determine transfer function, Y = f(X), for process

2. Determine ideal short term standard deviation, s Y

, for design output variable, Y

1. Determine ideal mean, m Y, for design output variable, Y

7. Trade-off element means and short term standarddeviations to combination that is achievable

8. Flow up element means and short term standard deviations to assure

design output ideal mean and short term standard deviation are achieved.

9. Use element ideal means and short term standard deviations to

determine upper and lower operational limits for each element

6. Are ideal

means and short term standard deviations

achievable?No

 Yes

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© 2001 ConceptFlow 28

Class Example

• A new order entry process is to be designed. client requirement is 10days +/- 3 days.

• There are five steps to process:

• Order entry

• Picking at site A

• Transfer to site B

• Packing at site B

• Ship to client

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© 2001 ConceptFlow 29

Flow Chart for Class Example

Order 

Entry

Pick

site A

Trans

site B

Ship to

client

Pack

site B

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© 2001 ConceptFlow 30

Class Example

• From client requirement of 10 days +/- 3 days total time, operationallimits can be determined.

• Thus:

Upper operational limit: 13 daysTarget: 10 days

Lower operational limit: 7 days

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© 2001 ConceptFlow 31

1. Determine Ideal Mean

•Since client specified a target value, ideal mean is target value:

mYideal= target value

mYideal= 10.0 days

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© 2001 ConceptFlow 32

2. Determine Ideal Standard Deviation

• To calculate ideal short term standard deviation, use either upper or lower limit formulas:

sYideal = (upper limit – mYideal

) / 6

= (13 days – 10 days) / 6

= .5 days

or,

sYideal = (mYideal

- lower limit ) / 6

= (10 days – 7 days ) / 6

= .5 days

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© 2001 ConceptFlow 33

Ideal Mean and Standard Deviation

• For our new design, ideal mean and ideal short term standarddeviation are established, such that process will satisfy client at a six

sigma level:

mYideal= 10.0 days

sYideal = .5 days

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© 2001 ConceptFlow 34

3. Determine Transfer Function

• From flow chart of class example, total time is sum of five elementtimes. The transfer function can be determined from basic principles.

• Y = tOE + tPA + tTB + tPB + tSC

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© 2001 ConceptFlow 35

4. Determine Element Means

• To calculate ideal means for five element steps, use transfer function

with following mean times. These times were taken from

benchmarking best-in-class.

Step Mean

Order Entry 0.5Pick at Site A 3.0

Transfer to Site B 1.5

Pack at Site B 2.0

Ship to Client 3.0

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© 2001 ConceptFlow 36

4. Determine Element Means

• Entering ideal mean times in transfer function yields client target of 10

days.

Y = tOE + tPA + tTB + tPB + tSC

mYideal = m1 + m2 + m3 + m4 + m5

= 0.5 + 3.0 + 1.5 + 2.0 + 3.0

= 10.0 days

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© 2001 ConceptFlow 37

5. Determine Element Short Term StandardDeviations

• To calculate ideal short term standard deviations for five element

steps, use root sum of squares method with following short term

standard deviations. These short term standard deviations were

determined from benchmarking best-in-class.

Standard Deviation

Step Hours DaysOrder Entry 2 .08

Pick at Site A 4 .17

Transfer to Site B 4 .17

Pack at Site B 4 .17

Ship to Client 8 .33

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© 2001 ConceptFlow 38

5. Determine Element Short Term StandardDeviations

• Entering ideal short term standard deviations in root sum of squares

formula yields required ideal total short term standard deviation of .5

days (or slightly less).

sY = Sqrt ( s12 + s2

2 + s32 + s4

2 + s52 )

= Sqrt (.082 + .172 + .172 + .172 + .332 )= Sqrt ( .0064 + .0289 + .0289 + .0289 + .1089)

= Sqrt (.2020)

= .4494 days

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© 2001 ConceptFlow 39

6. Are Ideal Means and Short Term StandardDeviations Achievable

• Based on previous process knowledge it is determined that means and

short term standard deviations are achievable. The following table is

a summary of element requirements:

Ideal

Step Mean SDOrder Entry 0.5 0.08

Pick at Site A 3.0 0.17

Transfer to Site B 1.5 0.17

Pack at Site B 2.0 0.17

Ship to Client 3.0 0.33

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© 2001 ConceptFlow 40

7. Trade-Off Element Means and Short TermStandard Deviations

• Had it been determined that element means and short term standard

deviations were not achievable, trade-offs must be done. Trade-off 

means and standard deviation would be entered into the following

formulas and flowed up to assure that ideal design mean (10.0) and

standard deviation (0.5) are met.

mYideal= m1 + m2 + m3 + m4 + m5

sY = Sqrt ( s12 + s2

2 + s32 + s4

2 + s52 )

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© 2001 ConceptFlow 41

8. Flow Up Element Means and Short TermStandard Deviations

• Achievable means and short term standard deviations have been

determined. These must be flowed up to assure ideal design mean

and short term standard deviation are met.

•   mYideal= m1 + m2 + m3 + m4 + m5

• = 0.5 + 3.0 + 1.5 + 2.0 + 3.0• = 10.0 days

sY = Sqrt ( s12 + s2

2 + s32 + s4

2 + s52 )

• = Sqrt (.082 + .172 + .172 + .172 + .332 )

• = .4494 days

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© 2001 ConceptFlow 42

9. Determine Upper and Lower OperationalLimits

• With element ideal means and ideal short term standard deviations

determined, tolerances for each element can be established as:

Ideal Mean +/- Tolerance

mi +/- 6 * si 

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© 2001 ConceptFlow 43

9. Determine Upper and Lower OperationalLimits

Summary table of tolerance calculations:

Ideal

Step SD 6 * SD

Order Entry 0.08 0.48

Pick at Site A 0.17 1.02

Transfer to Site B 0.17 1.02

Pack at Site B 0.17 1.02

Ship to Client 0.33 2.00

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© 2001 ConceptFlow 44

9. Determine Upper and Lower OperationalLimits

• The following table is a summary of element operational requirements,

with ideal mean, ideal short term standard deviation, and tolerance:

Ideal

Step Mean SD Tol

Order Entry 0.5 0.08 0.48Pick at Site A 3.0 0.17 1.02

Transfer to Site B 1.5 0.17 1.02

Pack at Site B 2.0 0.17 1.02

Ship to Client 3.0 0.33 2.00

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© 2001 ConceptFlow 45

Class Exercise

• A new order fulfillment system is to be designed.

• Client requirement is to fill order in 18 +/- 6 hours.

• There are three steps to process:

• Order entry

• Item collection

• Ship to client

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© 2001 ConceptFlow 46

Flow Chart for Class Exercise

CollectItems

Ship toClient

Order Entry

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© 2001 ConceptFlow 47

Data for Process Elements

Data values of current mean times (in hours) and short term standard

deviations for each element are recorded below:

Estimates

Step Mean SD

Order Entry 2.0 0.2

Item Collection 8.0 0.8Ship to Client 10.0 1.0

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© 2001 ConceptFlow 48

Class Exercise

• Use nine steps for statistical tolerancing to determine element

operational limits so that total time will meet client requirements at a six

sigma level.

Tolerancing Steps

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© 2001 ConceptFlow 49

Tolerancing Steps

5. Determine ideal short term standard deviation, si, for each element, Xi, of process

4. Determine ideal mean, mi, for each element, Xi, of process

3. Determine transfer function, Y = f(X), for process

2. Determine ideal short term standard deviation, s Y, for design output variable, Y

1. Determine ideal mean, m Y, for design output variable, Y

7. Trade-off element means and short term standarddeviations to combination that is achievable

8. Flow up element means and short term standard deviations to assure

design output ideal mean and short term standard deviation are achieved.

9. Use element ideal means and short term standard deviations to

determine upper and lower operational limits for each element

6. Are ideal

means and short term standard deviations

achievable?No

 Yes

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© 2001 ConceptFlow 50

Key Learning Points

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© 2001 ConceptFlow 51

By end of this module, participant will be able to:

• Apply statistical tolerancing to business processes to achieve six

sigma capability

• Establish ideal mean and short term standard deviation for business

process

• Establish ideal means and short term standard deviations for elementsof process

• Apply capability flow up to business processes to predict capability of 

newly designed process

T d k d S i M k

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Trademarks and Service Marks

Six Sigma is a federally registered trademark of Motorola, Inc.

Breakthrough Strategy is a federally registered trademark of Six Sigma Academy.

VISION. FOR A MORE PERFECT WORLD is a federally registered trademark of Six Sigma Academy.

ESSENTEQ is a trademark of Six Sigma Academy.

FASTART is a trademark of Six Sigma Academy.

Breakthrough Design is a trademark of Six Sigma Academy.

Breakthrough Lean is a trademark of Six Sigma Academy.

Design with the Power of Six Sigma is a trademark of Six Sigma Academy.

Legal Lean is a trademark of Six Sigma Academy.

SSA Navigator is a trademark of Six Sigma Academy.

SigmaCALC is a trademark of ix Sigma Academy.

SigmaFlow is a trademark of Compass Partners, Inc.

SigmaTRAC is a trademark of DuPont.

MINITAB is a trademark of Minitab, Inc.