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1- 1 Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 1998 James A. O'Brien Fourth Edition Management Information Systems Management Information Systems anaging Information Technology in the Internetworked Enterpri anaging Information Technology in the Internetworked Enterpri Chapter 1: Introduction to Information Systems in Business

1- 1 Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 1998 James A. O'Brien Fourth Edition Management Information Systems Managing Information Technology

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Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 1998

James A. O'BrienFourth Edition

Management Information SystemsManagement Information SystemsManaging Information Technology in the Internetworked EnterpriseManaging Information Technology in the Internetworked Enterprise

Chapter 1: Introduction to Information Systems in Business

1- 2Chapter ObjectivesChapter Objectives

1. Explain why knowledge of information systems is importantfor business end users and identify five areas of informationsystems knowledge they need.

2. Give examples to illustrate how information systems canhelp support a firm’s business operations, managerialdecision making, and strategic advantage.

3. Identify how businesses can use IT for strategic competitiveadvantage through enterprise internetworking, globalization, and business process reengineering.

Presentation

Presentation

Presentation

1- 3A Framework for Business End UsersA Framework for Business End Users

Management of ISResources and Strategies

Development of ISSolutions to Business Problems

Applications of ISTo Operations, Management, and Strategic Advantage

Technology ISHardware, Software, Networks , and Data Management

Foundation Concepts of ISFundamental Behavioral and Technical Concepts

1- 4

Information System ResourcesInformation System Resources

People

Data

Software

Hardware

Networks

1- 5Roles of Information SystemsRoles of Information Systems

Support of Strategic

Advantage

Support of Managerial

Decision Making

Support of Business Operations

1- 6Internetworked EnterpriseInternetworked Enterprise

Manufacturingand

Production

Engineering &Research

Accounting,Finance, andManagement

Suppliers and Other Business Partners

Extranets

Procurement, Distribution, and Logistics

Advertising Sales Customer Service

Customer and Business Customers

Extranets Company

Boundary

1- 7Information Technology and GlobalizationInformation Technology and Globalization

Drivers ofChange

CompetitiveEnvironment

Business/ITStrategy Business

Implementation

Internetworking The GlobalEnterprise

Internetworking The GlobalEnterprise

EmergingGlobal

Markets

EmergingGlobal

Markets

Global BusinessOperations &

Alliances

Global BusinessOperations &

Alliances

InformationTechnologyInformationTechnology

GlobalizationGlobalization

1- 8Business Process ReengineeringBusiness Process Reengineering

AutomatesAutomates

TransformsTransformsInformatesInformates

1- 9Competitive StrategiesCompetitive Strategies

CostStrategies

CostStrategies

InnovationStrategiesInnovationStrategies

DifferentiationStrategies

DifferentiationStrategies

1- 10Key Terms in Chapter 1Key Terms in Chapter 1

Business Process ReengineeringClient/Server ComputingCompetitive AdvantageComputer-Based Information SystemsDownsizingElectronic CommerceEnd UserEnterprise CollaborationEthical Dimensions of ITGlobal Internetworked Information Society

GlobalizationInformation SystemsInformation TechnologyInternetworked EnterpriseInternetworking of ComputingKnowledge Needed About ISKnowledge WorkersLegacy SystemsNetwork ComputingRoles of Information SystemsSuccess and Failure of IT