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Irwin/McGraw-Hill © The McGraw-Hill Companies, Inc., 1998
James A. O'BrienFourth Edition
Management Information SystemsManagement Information SystemsManaging Information Technology in the Internetworked EnterpriseManaging Information Technology in the Internetworked Enterprise
Chapter 1: Introduction to Information Systems in Business
1- 2Chapter ObjectivesChapter Objectives
1. Explain why knowledge of information systems is importantfor business end users and identify five areas of informationsystems knowledge they need.
2. Give examples to illustrate how information systems canhelp support a firm’s business operations, managerialdecision making, and strategic advantage.
3. Identify how businesses can use IT for strategic competitiveadvantage through enterprise internetworking, globalization, and business process reengineering.
Presentation
Presentation
Presentation
1- 3A Framework for Business End UsersA Framework for Business End Users
Management of ISResources and Strategies
Development of ISSolutions to Business Problems
Applications of ISTo Operations, Management, and Strategic Advantage
Technology ISHardware, Software, Networks , and Data Management
Foundation Concepts of ISFundamental Behavioral and Technical Concepts
1- 4
Information System ResourcesInformation System Resources
People
Data
Software
Hardware
Networks
1- 5Roles of Information SystemsRoles of Information Systems
Support of Strategic
Advantage
Support of Managerial
Decision Making
Support of Business Operations
1- 6Internetworked EnterpriseInternetworked Enterprise
Manufacturingand
Production
Engineering &Research
Accounting,Finance, andManagement
Suppliers and Other Business Partners
Extranets
Procurement, Distribution, and Logistics
Advertising Sales Customer Service
Customer and Business Customers
Extranets Company
Boundary
1- 7Information Technology and GlobalizationInformation Technology and Globalization
Drivers ofChange
CompetitiveEnvironment
Business/ITStrategy Business
Implementation
Internetworking The GlobalEnterprise
Internetworking The GlobalEnterprise
EmergingGlobal
Markets
EmergingGlobal
Markets
Global BusinessOperations &
Alliances
Global BusinessOperations &
Alliances
InformationTechnologyInformationTechnology
GlobalizationGlobalization
1- 8Business Process ReengineeringBusiness Process Reengineering
AutomatesAutomates
TransformsTransformsInformatesInformates
1- 9Competitive StrategiesCompetitive Strategies
CostStrategies
CostStrategies
InnovationStrategiesInnovationStrategies
DifferentiationStrategies
DifferentiationStrategies
1- 10Key Terms in Chapter 1Key Terms in Chapter 1
Business Process ReengineeringClient/Server ComputingCompetitive AdvantageComputer-Based Information SystemsDownsizingElectronic CommerceEnd UserEnterprise CollaborationEthical Dimensions of ITGlobal Internetworked Information Society
GlobalizationInformation SystemsInformation TechnologyInternetworked EnterpriseInternetworking of ComputingKnowledge Needed About ISKnowledge WorkersLegacy SystemsNetwork ComputingRoles of Information SystemsSuccess and Failure of IT