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1
Communication Excellence Programme for Omega Healthcare
We would like to present
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Our understanding of
your requirement
The programme
design
The Communication
Excellence Programme
Our support for the
initiative
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Before we start , a brief introduction to Mindspeed
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• A corporate training organisation established in 2002• Trained more than 1.5 lakh
participants across India and overseas• Specialize in business communication
and English language training• Work with premier corporate
organizations and educational institutions
• Conduct programmes for entry- level to middle-level managers
We are
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Training
Content development
Assessment
We do
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Work- readiness programme, HEADSTART for Cognizant
Communication excellence programme NOVA for
professionals (with limited English proficiency ) for
Cognizant
Workplace communication and behaviour programme
PRAXIS for middle- level executives for Cognizant
Communication skills programme COMM 101 for
employees of MindTree
Language assessments for MindTree and Cognizant
We have recently designed
and delivered
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What defines us
Sharp focus on performance outcome
Application oriented skill development
Eclectic approach that gives the best to learners
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The Communication Excellence Programme for
Omega
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• Give due importance to communication • Treat communication excellence as the key
differentiator in their performance• Hone skills to continue successful business
outcomes and establish long-standing client relationships
E- mail communication Meeting skills ( both face to face and via teleconferencing ) Presentation skills ( face to face and via Tandberg) Client interaction skills Interpersonal skills (with business etiquette ) Cross- cultural interaction English language skills
What Omega wants of its executives
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Performance gaps identified
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Lack of proactive communication owing to : • Inadequate ownership• Too much deference for authority • Too much adherence to protocol • Solutions without strict adherence to
process• Complacency about communication
Overly elaborate or overly concise communication:
Limited English skills Lack of adequate delegation
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Group 1- Team Leads and Team
Managers
Group 2- Senior Managers
Group 3- Senior Delivery Heads
Target audience
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The FocusE- mail and Telephonic Communication
Meetings and Teleconferences
Interacting with stakeholders
US culture sensitivity
56 hours
Group 1
E- mail and Telephonic Communication
Meetings and Teleconferences
Critical Thinking
Client Interaction
Getting things done through feedback
Cross- cultural adaptability
56 hours
Group 2
E- mail effectiveness
Meetings and Teleconferences
Presenting to clients
Engaging with stakeholders
Cross-cultural dexterity
44 hours
Group 3
Key features of training
Facilitative approach
building on existing
knowledge
Interconnected
modules
Assessment of
training impact
13Sensitization to best practices within and outside the organisation
MindSpeed will extend all necessary support for
successful execution of the programme
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Thank you for your valuable time
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