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1
eGov Trends in Israel
2
• eGov characteristics• Technological effort• Content effort• Organizational effort• Difficulties• Other issues
Agenda
3
eGov characteristics in Israel
• No official government policy • Partial cooperation between
government offices• Different levels of service among
government offices• Local entrepreneurships
4
E-Gov History in Israel
• The Israeli Foreign Ministry (1993)• The Israeli Parliament (1996)• The Government Internet Committee
(1997)• The Government Internet Service Provider
(1998)• The Government Gate (1998)• The Government Election Site (2001)• The Government E-Commerce Portal (2001)
5
Technological effort
• Content Management Systems• Knowledge Management and Digital
Libraries • Geographical Information Systems• E-Commerce Transactions• Push Technologies• Digital Signature and PKI
infrastructure
6
Content effort
• Mapping content creators• Unifying document formats• Buying external content • Creating content for specific
communities• Opening internal databases to the
public• Enhancing the Usability of web sites
7
Organizational effort
• Unique Content editors to handle Internet publishing
• Using the Internet as the preferred channel for publishing public information
• Handling the growing amount of public requests for information and services
8
Difficulties
• Information quality and accuracy• Handling the growing amount of Information• Information Privacy • Growing cost of technological infrastructure• Supporting multilingual sites(Arabic,
Russian)• Accessibility for the physically Disabled • Unifying services and information among
government offices• Information Warfare
9
Other Issues
• Government e-Learning Portal• Electronic Elections• Digital Identification cards
10
Thanks
11
Digital Library
12
The government Gate
13
The Knesset
14
The government ITpolicy
חזור
15
E-commerce Portal
16
Geographical Information System
17
Content Management Systems
18
Unifying Document Formats
19
Opening Internal Databases
20
Creating content for specific communities
21
2001 Election site
22
The Internet as the preferred channel for publishing public
information
23
Changing the Organizational Structure
24
Handling the growing amount of Information
25
Multilingual Support
26
Accessibility for the physically disabled
Screen readerBraille displaykeygaurds
Functional keyboard
Writing mouseMouse designed for the disabled
Head mounted pointers
27
Knowledge Management Portal
28
Case study
• The number of visitors at the Israeli Ministry of Finance website has increased by 270% after changes.
• Each visitor stays 30% longer.• 20% of the visitors stay longer than 10
minutes.
Case study > Slide 1
Site map before changes
Site map after changes
29Usability Problems
30The Israeli Elections Site
(2001)
31
Growing no. of user sessions in Government Sites
0100002000030000400005000060000700008000090000100000
dece
mbe
r99
may
200
dece
mbe
r20
00
may
2001
finance
land administration
enviornment
civil service
government info.
prime-minister
jurnalisem
32
Growing number of Internet users in Israel
Number of Users1999740,000
2000980,000
20011,225,000
20021,500,000
20031,750,000
20042,225,000
20053,000,000
Source: IDC, Israel
no. of internet users in israel
0
500000
1000000
1500000
2000000
2500000
3000000
3500000
year 1999 2000 2001 2002 2003 2004 2005
year
user
s
33
Average no. of hits per day at the election site
Average no. of hits per day
0
50000
100000
150000
200000
2500001 3 5 7 9
11 13 15 17 19 21 23
time
hits
34Using the Internet in Government Sites during
election weekNo. of user sessions during election week
0
5,000
10,000
15,000
20,000
25,000
day
use
r se
ssio
ns