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1
ENCO Utility Services
How Could aBoulder Municipal Utility
Run Its
Electric Distribution System?June 1, 2011
Boulder, Colorado www.encous.com
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ENCO Utility Services
Summary
Public Power—An Overview
Major elements of a Municipal Electric Utility
ENCO Utility Services Background, Services and Clients
ENCO’s Customer Services
Case Study: City of Winter Park, Florida
Overview of Boulder’s Electric Distribution System
Questions?
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Public Power Nationwide
There are more than 2,000 Public Power Systems
Number of ProvidersPublicly Owned Utilities 2,007 61%Investor Owned Utilities 230 7%Cooperatives 882 27%Federal Power Agencies 9 0%Power Marketers 139 4%Total 3,267 100%
Number of CustomersPublicly Owned Utilities 19,130,018 14%Investor Owned Utilities 95,942,545 70%Cooperatives 15,752,374 12%Federal Power Agencies 38,695 0%Power Marketers 5,760,403 4%Total 136,624,035 100%
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Benefits Of A Municipally Owned Electric Utility
•The Citizens decide the Goals, Objectives and Policies of the Utility…Local Control
•The “Profits” from the Business are Invested Back into the Community
•Focus on Customers, not Stockholders
•Local Accountability
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Major Elements Of A Municipal Electric Utility
Power Generation and/or Energy Procurement
Distribution Company (“Wires Business”)
Electric Distribution SystemEngineering and ConstructionOperations and Maintenance
Customer ServicesCall Center SupportBillingEnergy Services
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ENCO’s Background & Experience
Pre 1997… Our Team led the electric distribution business at Southern California Edison.
In 1997 … Edison International formed “Edison Utility Services” to be a provider of complete turnkey Electric distribution services for municipal utilities.
In 2001 … Name changed to ENCO Utility Services with acquisition by Investment Group whose majority owner is the Apollo R.E. Fund IV.
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Strategic Planning for New Electric Utilities
Financial Analysis of New Utility Economics
Complete Setup of New Utility
Transmission System Interconnections
Engineering Design and Construction
Electric System Operations and Maintenance
ENCO Utility Services
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Energy Efficiency Programs
Meter Reading
Billing
Collections / Remittance Processing
Telephone Center Response (7x24)
ENCO Utility Services
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ENCO Utility Services
Major ClientsFlorida…City of Winter Park City purchased Electric Utility from IOU ENCO selected via RFP to operate Distribution System
for the City. City Owned Utility began operations on 12:01 am June
1, 2005
Arizona…Electrical District #3 ENCO has long term contract to design, construct,
operate and maintain and provide all customer services. New community of 25,000 homes plus commercial at
build out First meter installed in January 2002 Currently serving 12,101 meters
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Major Clients
California…City of Moreno ValleyLong Term Contract to Design, Construct, Operate,
Maintain and Provide All Customer Services.30,000 New Homes and 20 Million Sq Ft Commercial
Expected at Build-Out.Currently Serving 5,631 MetersNew 115kv to 12kv Substation on line in Summer
2007.
California…City of IndustryENCO provides all Customer Services to the newly-
formed City of Industry Electric Utility.City of Industry currently serves over 80 Industrial
Customers
ENCO Utility Services
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Major Clients
California…McAllister Ranch Irrigation District
Long term contract to design, construct, operate maintain and provide all customer services.
8,000 new homes and commercial at full build out.
ENCO Utility Services
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Call Center
Billing Department
Remittance
Processing
Credit &
Collections
Hemet Customer Service Center
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•24-hour Complete Customer Service
•National Toll-free Telephone Number
•Call Center Support To Utility’s Customers
•Performance Metrics – High Customer Touch
•Outage Management•Efficient systems for identification of faulty circuits•Call backs to all customers
•Fully Trained Customer Service RepsUtility history, organization, policies and proceduresAll rates (residential, time-of-use, commercial, solar)Invoice analysis, metering, conservation techniquesRebates, program specificationsDispatch to field personnel
Call Center Services
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•Trained Rate Accountants
•Specializing in Bill Master System
•Perform Requested Service OrdersTurn onsTurn offsDeposit reviewAddress changesBilling inquiries
•Process Monthly Billing CycleUpload meter readsIdentify problem readsPrint and stuff invoices
Billing Department
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• Customer Service Handbook keeps personnel up-to-date on utility changes
• Training Classes for New Programs
The Key to Quality is Training
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Comparison of Electric Distribution Systems...Boulder to Winter Park
BoulderWinter Park
FloridaSq Miles 26 9Electric Meters 52,800 13,900Meters per Square Mile 2,031 1,544Substations 6 2Distribution Circuits 48 17Local Offices 0 1Load Factor 60% 53%System Peak Load (MW) 270 108
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2005 - Winter Park, FL Citizens decided that they wanted:Improved reliability of electric service
A more aggressive undergrounding of the Electric System
Electric rates that are about the same as they would have been with the former Investor Owned Utility
2011 - the electric rates are slightly lower than they would have been and…Electric reliability has dramatically improved
Undergrounding of the distribution system is well underway
Benefits of A Municipally Owned Electric Utility
35
General Observations Regarding the Electric Distribution System Serving Boulder
Substations
Circuit getaways
Size of Circuit Conductors
Circuit tie capability
Tree Trimming at power lines
Maintenance - poles/cross arms Overall electric system assessment
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Utility Manager provides a start up team on site before Boulder owns the system
Sets up all the standards, manuals and processes customized for Boulder
Safety ManualConstruction StandardsDesign StandardsOperations and Maintenance ManualAccounting Chart of AccountsRules and Rates
Sets up all the required systems and tailors for Boulder
Outage Management SystemMaintenance Management SystemBudget Reporting SystemElectric Reliability Reporting SystemCustomer Information SystemCall Tracker SystemOnline Identify Verification System – Red Flags Rule ComplianceAudioTel Remittance Processing System and Remote Bank
Deposits
Hires all Personnel
New Electric Distribution Utility Start Up Activities
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If the Citizens of Boulder decide to acquire the electric distribution system, they will decide the policies, goals and priorities for the new city owned utility.
The options are many: Improved reliability of electric service
A more aggressive undergrounding of the Electric System
Open a local office(s) to be more accessible to the customers
Broaden the portfolio of demand side management programs
Broaden the portfolio of energy conservation programs
Expand the use of renewable energy
Say no to coal fired generation
Benefits of A Municipally Owned Electric Utility