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Finding the Fix that Fits:Finding the Fix that Fits:Human Systems Dynamics at WorkHuman Systems Dynamics at Work
March 5, 2008March 5, 2008
Seeing and Influencing
Glenda H. Eoyang, Ph.D.
March 2008 1© 2007. Human Systems Dynamics Institute.
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Finding the Fix that FitsFinding the Fix that FitsIntroduction: The Fix that Fits October 3, 2007
Session 1: Self-Organizing November 28, 2007
Session 2: Fingerprints of Chaos December 19, 2007
Session 3: Adaptive Action January 9, 2008
Session 4: Mental Model Gymnastics February 20, 2008
Session 5. Seeing and Influencing
March 5, 2008Session 6: Shaping Possibilities April 16, 2008
2March 2008
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Your Last Assignment Your Last Assignment (if you chose to accept it)(if you chose to accept it)
Implement the plan of action you defined as you considered the STAR and your generative group.
Document changes you notice as a result.Reassess the STAR for the group.Be prepared to share your findings.
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Your Guide . . . Glenda EoyangYour Guide . . . Glenda EoyangGlenda H. Eoyang, Ph.D.Glenda H. Eoyang, [email protected]@hsdinstitute.org
I knew that self-organization: Was useful in my practice. Helped clients find options for action. Matched my experience as consultant,
leader, facilitator, trainer, and coach. What I didn’t know:
Why did it work more or less quickly? Why did some groups seem never to get
organized? Why did some groups get stuck in one
organized state and not seem to move? What were the conditions that shaped the
path, speed, and outcome of self-organizing processes?
March 2008
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Today we will . . . .Today we will . . . .
See how our concept of “change” is changing.Remind ourselves about self-organizing, complex
adaptive systems in theory and practice.Learn conditions for self-organizing that allow us to
see and influence patterns as they emerge.Practice using the conditions to generate options
for action.
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Change Is ChangingChange Is Changing
Static Static
DynamicDynamic
DynamicalDynamical
Examples of Change ChangingExamples of Change ChangingStatic—forces move from one fixed spot to another.
Freeze, unfreeze, refreeze Pressure Resistance
Dynamic—trajectory of change Organization “development” Kotter Storm, form, norm, perform
Dynamical—unexpected jumps and surprises Tipping point Butterfly effect Unintended consequences
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Complex Adaptive System (CAS)Complex Adaptive System (CAS)Self-Organizing SystemSelf-Organizing System
A collection of individual agents, who have the freedom to act in unpredictable ways, and whose actions are interconnected such that they produce system-wide patterns.
Examples: termite colonies, stock markets, the Internet, gardens, human beings, groups of people
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Self-Organizing SystemsSelf-Organizing SystemsComplex Adaptive Systems (CAS)Complex Adaptive Systems (CAS)
AgentsAgents
System-wide System-wide PatternsPatterns
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© 2007. HSD Institute. All rights reserved.
What do we mean by What do we mean by “patterns”?“patterns”?
Similarities, differences, and relationships that have meaning across space and/or time
Examples:Responses to questionsLanguage of participantsDisciplinary identitiesDistinctions within and among teams
CDE Model Conditions for Self-Organizing
Containers
Hold the system together until patterns form.
CDE Model Conditions for Self-Organizing
Container examples: Physical spaces Goals Visionary leaders Personal affinities Identities Jargons Traditions Memberships Meeting times and places And . . .
Shift the Containers
More organized . . . Fewer Stronger Smaller
More unorganized . . . More Weaker Larger
How do you shift How do you shift containers in your containers in your
practice?practice?
Containers Differences
Establish the pattern and build tensions to motivate change.
CDE Model Conditions for Self-Organizing
Containers Difference examples
Power Gender Experience Culture Ethnicity Location Discipline Pay scale Seniority And . . .
CDE Model Conditions for Self-Organizing
Shift the Differences
More organized . . . Fewer Clearer Smaller
More unorganized . . . More Fuzzier Larger
How do you shift differences How do you shift differences in your practice?in your practice?
Containers Differences Exchanges
Connect agents together within the container and across differences.
CDE Model Conditions for Self-Organizing
Containers Differences Exchange examples:
Money Respect Talk Emails Phone calls Touch Non-verbal And . . .
CDE Model Conditions for Self-Organizing
Shift the Exchanges
More organized . . . Tighter
More unorganized . . . Looser
How do you shift How do you shift exchanges in your exchanges in your practice?practice?
Container Difference Exchange
What are the conditions?
How could you shift them to change the pattern?
CDE Model Conditions for Self-Organizing
Container Difference Exchange
What are the conditions?
How could you shift them to change the pattern?
CDE Model Conditions for Self-Organizing
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Today we have . . . .Today we have . . . .
Seen how our concept of “change” is changing.Reminded ourselves about self-organizing,
complex adaptive systems in theory and practice.Learned conditions for self-organizing that allow us
to see and influence patterns as they emerge.Practiced using the conditions to generate options
for action.
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Your Next Assignment Your Next Assignment (if you choose to accept it)(if you choose to accept it)
Consider a current sticky issue for you.Define the relevant containers, differences, and
exchanges.Decide how you might want the pattern to change.Pick one action to shift one of the conditions.Take the action.Be prepared to report.
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Finding the Fix that FitsFinding the Fix that FitsIntroduction: The Fix that Fits October 3, 2007
Session 1: Self-Organizing November 28, 2007
Session 2: Fingerprints of Chaos Dec 19, 2007
Session 3: Adaptive Action January 9, 2008
Session 4: Mental Model Gymnastics February 20
Session 5. Seeing and Influencing March 5, 2008
Session 6: Shaping PossibilitiesApril 16, 2008
24March 2008
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THANKS!THANKS!
HSD in Action means that you can
ANDAND
March 2008
