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Information and Advice: Care Act Consultation July 2014

Carl Evans & Karen Dooley DH

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Information & Advice in the Care Act

Information & advice covered in section 4 of the Act

Section 4 is in the section on General responsibilities of LAs

Information & advice referenced throughout the Act

Supported by Statutory Guidance

Underpinned by practice guidance

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Clause 4 of the Care Bill

The Bill requires local authorities to establish and maintain an information and advice service related to care and support in their area.

It must cover: How the local system works The choice and types of care and support available How to access that care and support How to access independent financial advice How to raise concerns about safety or well-being

The information and advice service must cover the needs of all its population, not just those who are in receipt of care or support which is arranged or fund.

It must be accessible and proportionate

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The draft guidanceCovers: Issues:

Ensuring the availability of information and advice services for all people;

The LA does not have to provide all information

Who in particular might benefit from information and advice;

Greater emphasis towards the who population - prevention

Linked I&A with health – Hosp discharge, point of diagnosis etc….

The local authority role with respect to financial information and advice

The LA must facilitate access to appropriate independent financial advice

The accessibility and proportionality of information and advice

Formats and approaches which make I&A available

The I&A that people need when they would benefit from it

The development of plans/strategies to meet local needs

Identifying and building people’s I&A needs into JSNA and Health & Wellbeing strategies

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Support / Advice Local National

TLAP - Principles for an Information, Advice & Brokerage Service

Care and support information on NHS Choices

TLAP - Interactive map of where people obtain care and support information

Provider Quality profiles with user feedback

TLAP Jargon Buster – published and to be extended over the year

Improved connectivity between national to local websites

TLAP - Examples of practice – 30 published by TLAP, 5 in depth studies in progress

Increased availability and for local reuse of national information

TLAP - Key elements of an information & Advice Strategy (commissioning) – in development

Development of national tools to support care and support ‘process’

Development of online and digital services to deliver information and advice on care and support – in development with ADASS Information Management Group

DH led national awareness campaign around new funding arrangements

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Questions for discussion

Consultation http://careandsupportregs.dh.gov.uk/

1. What further practical work / guidance might be helpful to support implementation?

2. How might we improve engagement / connectivity of information and advice provision with the voluntary, not-for-profit and private sectors?

With local level delivery

At the national level with NHS Choices