BPC 11-0065

INTERDEPARTMENTAL CORRESPONDENCE

February 2, 20111.0

TO: Honorable Board of Police Commissioners

FROM: Executive Director, Board of Police Commissioners

SUBJECT: RECOMMENDATION OF QUALIFIED VENDOR TO PROVIDE OFFICIALPOLICE GARAGE STANDARD DUTY TOWING & STORAGE SERVICESIN OFFICIAL POLICE GARAGE SERVICE AREA 4 (RFP 09-980-003 FORHOLLENBECK AREA)

Recommended Actions

1. That the Board of Police Commissioners REVIEW and APPROVE the proposal ratings,evaluation, and recommendation of the Official Police Garage Review Committeein regard to the proposals received by the Board of Police Commissioners in response toRFP 09-980-003: Official Police Garage Standard Duty Towing & Storage Services inHollenbeck Area. For the record, the Official Police Garage area referred to as HollenbeckArea in RFP 09-980-003, shall be referred to as Official Police Garage Service Area 4(Ordinance No. 181143 amended LAMC 80.77.4), effective June 1, 2010.

2. That the Board APPROVE the recommendation of the Official Police Garage ReviewCommittee in the selection of Absolute Towing — Hollenbeck Division, Inc., to serve as theOfficial Police Garage providing Standard Duty Towing & Storage Services in Official PoliceGarage Service Area 4. This recommendation is supported with the concurrence of theExecutive Director.

3. That the Board REQUEST the Mayor and City Council to authorize the President of theBoard of Police Commissioners, or his designee, to negotiate and execute an Official PoliceGarage Towing and Storage Agreement for Official Police Garage Service Area 4 withAbsolute Towing — Hollenbeck Division, Inc., to serve as the Official Police Garageproviding Standard Duty Towing and Storage Services for Official Police Garage ServiceArea 4.

Background

At the request of the Public Safety Committee (File No. 09-0513), the City Council authorized theBoard of Police Commissioners on March 31, 2009, to issue a Request for Proposal (RFP) for anOfficial Police Garage (OPG) to provide standard duty towing and vehicle storage for theHollenbeck Police Area. For the record and for future reference, the Hollenbeck Area wasrenamed Official Police Garage Service Area 4 effective June 1, 2010, when the City Councilpassed Ordinance No. 181143 amending LAMC 80.77.4. This action established 18 Official PoliceGarage service areas with permanent geographic boundaries as depicted on the maps on file withthe City Clerk (Council File 08-0418).

Los Angeles Municipal Code 80.77.4 now states, "The Board of Police Commissioners shall,subject to the approval of the City Council, enter into contracts, awarded for a fixed term of fiveyears, with Official Police Garages for 18 Official Police Garage service areas of the City and forsuch heavy duty towing services as may, in the judgment of the Board, be necessary. Thegeographic boundaries of the 18 Official Police Garage service areas shall be those depicted on themaps on file with the City Clerk in Council File 08-0418."

Hollenbeck Area, now known as Official Police Garage Service Area 4, is located east ofdowntown Los Angeles, has a population of roughly 200,000 people and is 15.2 square miles insize. It encompasses the communities of El Sereno, Lincoln Heights and Boyle Heights, and isunder the jurisdiction of Central Bureau. Standard duty OPG towing and vehicle storage will beprovided in this service area on a 24-hour, 365-days-per-year basis. The anticipated volume ofvehicle impounds per month for Hollenbeck Area (based upon data reported in January 2009) is600. However, this estimate is not a guarantee of future volume.

The general duties of an OPG for standard duty towing include responding on a first priority basisto requests for standard duty towing services initiated by authorized Police Department andDepartment of Transportation personnel. Additional requests for towing may be initiated by anofficer of the Port, Airport, or any Los Angeles City Department authorized to request the removalof vehicles for the purpose of storage or investigation.

Typical towing situations may include, but are not limited to, the removal of illegally parkedstandard duty vehicles and vehicles that are disabled as a result of traffic accidents. Vehicles thatrequire towing by a standard duty towing vendor weigh 10,000 pounds or less, or do not possessany of the criteria that constitute a heavy duty vehicle, such as: three or more axles; a laden orunladen gross weight rating in excess of 10,000 GVWR; a combination of commercial trailers;longer than thirty (30) feet in length (including tongue); wider than eight (8) feet in width utilizing afifth wheel hitch or pintle; or the condition or position of the vehicle to be removed necessitatesheavy duty towing equipment. The determination of whether standard-duty or heavy-duty servicesare required for a given situation is solely within the discretion of the City's impounding employee.The Hollenbeck Area Standard Duty Towing and Storage contractor, however, will not be requiredto provide any heavy-duty towing services under this contract.

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The new contract shall be issued only after utilizing the City's standardized bid and contractprocedures. The previous contract for this area has expired. A new contract is needed for an OPGin Hollenbeck Area.

In compliance with the established City procedures for releasing an RFP, the RFP was officiallyissued to the public by the Board of Police Commissioners on May 14, 2009, through completion ofthese public notification activities:

• Advertised a Notice of Request for Proposals in the Daily Journal, which is a weeklynewspaper, for two consecutive weeks.

• Listed the entire RFP, including attachments, on the Los Angeles Business AssistanceVirtual Network (LABAVN) website. This information was forwarded to registered usersof LABAVN and it was available to LABAVN website visitors.

• Sent the RFP via email to persons and/or company representatives who requested theinformation from Commission Investigation Division or Police Commission staff.

• Held a Pre-Proposal Conference on June 1, 2009, in Parker Center to inform proposers ofthe requirements of the proposal. The Agenda included the following:

1. The Office of Contract Compliance provided information on the EqualBenefits Ordinance, Slavery Disclosure Ordinance, the Nondiscrimination,Equal Employment/Affirmative Action Provisions and the Living Wageand Service Contract Worker Retention Ordinances. This information washelpful as the City requires companies doing business with the Citycomply with these provisions before a contract can be awarded.

2. Staff from the Mayor's Office of Housing & Economic Development,Minority Business Opportunity Center, gave a presentation on thePolicy of the City to provide minority Business Enterprise (MBE),Women Business Enterprise (WBE), and all Other Business Enterprise(OBE) concerns an equal opportunity to participate in the performanceof all City contracts and what is entailed in providing documentation of aGood Faith Effort.

Each notification advised the public that proposals were sought and would be due July 30, 2009.

Review Committee

The RFP states the method for selecting the Review Committee. A Review Committee selected bythe Police Commission was comprised of one representative from the Los Angeles PoliceCommission, one representative from the Department of Transportation, and one representativefrom the Office of the City Administrative Officer. The Review Committee evaluated the proposalsand submitted their recommendation to me on behalf of the Board of Police Commissioners.

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Contractor selection was based on the professional and demonstrated qualifications of those firmssubmitting proposals. Recent and significant experience in the operation of a towing servicebusiness and adequate financial ability to provide the services and facilities required of the proposerwas considered a minimum qualification.

When making its final selection, the Review Committee was advised that they were not bound bythe numerical score of the proposals. The Review Committee members were instructed that thenumerical scores were to be considered a strong guideline, but that the Review Committee mustweigh all facets of the service the City requires and they are asked to select the proposal that bestmeets the needs of the City, which may not be quantifiable in a scoring system but should becomeevident to the Review Committee in the course of conducting their review.

Rating System

The scoring matrix is a grading system and a thirteen page score sheet (Attachment B) that takesinto account each standard referenced in the RFP. The first column on the left side of the matrixindicates the paragraph in the RFP for which the proposal is being rated. Each factor is separatelylisted and assessed. Proposals are graded in relationship to each other and therefore the same ratersare tasked with rating the same pool of proposals."'

Raters were instructed to make one of the following determinations about the response of eachproposer to each point enumerated in sequential order in the RFP and the Rating Matrix:

1. Not applicable (N/A)2. Responsive ( R ) or Not Responsive (NR)3. Pass at a Score of "5" = Excellent/outstanding4. Pass at a Score of "4" = Very Good

5. Pass at a Score of "3" = Good or Average6. Pass at a Score of "2" = Below Average7. Pass at a Score of "1" = Needs Improvement

Raters were advised in writing (Attachment B, page 1) that based on their judgment, the seriousnessof a "NOT RESPONSIVE" grade on any criteria could have been deemed "fatal" or the rater coulddetermine to set that criteria aside and require it to be suitably re-addressed by the proposer. Therater's third assessment option was to make a decision that the particular criteria could beoverlooked if it could be met by the proposer in an alternative way. This final determination wasthe privilege of the rater and the City of Los Angeles.

The request for proposal (RFP) stated the following weight and criteria would be used to evaluatethe proposals using a maximum scale of 130 points:

• FORMAL BUSINESS PLAN 40 Points• EXPERIENCE 30 Points• HISTORY OF CONTRACT COMPLIANCE 30 Points• ATTENTION TO CUSTOMER SERVICE 15 Points• ATTENTION TO HONESTY & INTEGRITY 15 Points

If there is a future situation involving a sole bidder, then it has been determined that a minimum of two of the threeraters must agree that the proposal is suitable in order for the proposal to be recommended favorably to the PoliceCommission.

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The Review Committee members were asked to select the best applicant, who in their estimationwould serve the City of Los Angeles with the most efficient and effective service possible and do soprofessionally with the highest degree of integrity. The raters were also advised in writteninstructions (Attachment B, page 1) of their responsibility to grade proposals from any proposerswithout OPG experience on their related experience, strength of assets, and related abilities (asshown in their proposed business plan) which made them competitive with an experienced OPGcontract vendor. Raters were reminded that the City of Los Angeles required them to fairlyconsider all proposals.

Official Police Garage Review Committee Rating Summary

The Table of Ratings (Attachment A) provides the score awarded by each rater for each point ofeach proposal. The last page of the table in Attachment A, as well as the summary table at thebottom of this page, provide the total points per proposal per rater, the combined total points perproposal by all raters, the average score per proposal, and the ranking of the proposals with thehighest scoring proposal shown in Rank 1.

Eleven proposals were received by the deadline of July 30, 2009, for RFP 09-980-003. Early in thereview process, one proposal was withdrawn by the proposer and one proposal was disqualifiedwhen it was discovered the company did not meet one of the stated provisions for OPG selectionstated in the RFP and in Los Angeles Municipal Code 80.77.4. (E. 5.):

No owner of an Official Police Garage shall have a controlling ownership interest in anyautomobile dismantling or wrecking yard, automobile body or repair shop, used carbusiness or any other automobile related business other than an automobile towing andrelated garage business.

The Review Committee scored and ranked these proposals as shown in the Summary table below.

PROPOSERCOMPANY

NAME

AbsoluteTowing

Tip TopTow

Navarro'sTow

MetroPro

H.P.Auto-motive

MidValley

Rose-wood

SunsetTow

SunVal

HadleyTow

City-wide

POINTSAWARDED(Max.: 390)

356.0 305.5 287.0 281.5 277.0 272.5 222.0 192.5 182.5 N/A2 N/A3

AVERAGERATING

(Max.: 130)

118.66 101 83 95.66 93.83 92.33 90.83 74.0 64.16 60.83 N/A2 N/A3

RANKEDORDER

1 2 3 4 5 6 7 8 9 - -

2 Disqualified and not rated.3 Proposal withdrawn prior to rating.

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Finding

The Review Committee evaluated the responsive proposals and found that Absolute Towing —Hollenbeck Division, Inc., submitted the best overall proposal (highest scoring) and met all of therequirements of the RFP. This finding was based on the proposer's formal business plan,experience, history of contract compliance, attention to customer service, and attention to honestyand integrity.

It should be noted that the decision of the Review Committee included an evaluation of the pastperformance of any proposer who has previously operated as an Official Police Garage, as requiredby LAMC Section 80.77.4 (B.2.).

It should also be noted that Absolute Towing — Hollenbeck Division, Inc. held the contract forstandard towing in what is now Official Police Garage Service Area 4 (Hollenbeck Area) for thestandard duration (five years) and that at the end of that contract, the City exercised its option torenew the contract with for an additional five years. Therefore, they now have over ten yearsexperience as an Official Police Garage in this service area.

Recommendation

The Review Committee recommends Absolute Towing — Hollenbeck Division, Inc., to the Board ofPolice Commissioners, as its first choice of vendors to provide the quality standard duty towingservices expected of and required by Hollenbeck Area. In the event of any unforeseeable need foran alternate choice, the Review Committee's second choice would be Tip Top Tow and the thirdchoice would be Navarro's Tow. I concur with this recommendation.

Questions regarding this recommendation or the evaluation process, may be directed toSenior Management Analyst Karen Hysell, who served as the RFP Program Manager. She can bereached at Police Commission, Policy Section, at (213) 236-1442.

ICHARD T FA K, Executive DirectorBoard of Police C mmissioners

Attachments

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2: 4

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2: 4

.0R

2: 4

.0R

2: 3

.0R

2: 2

.0R

2: 2

.0R

3: 4

.5R

3: 4

.0R

3: 4

.0R

3: 3

.0R

3: 4

.0R

3: 3

.5R

3: 3

.0R

3: 2

.0R

3: 2

.0

74R

1: 4

.5R

1: 4

.5R

1: 4

.5R

1: 4

.0R

1: 4

.5R

1: 4

.5R1

:3.

0R1

:3.

0R1

:3.

0DO

WD

R2:

4.5

R2:

3.5

R2:

4.5

R2:

4.5

R2:

4.0

R2:

4.0

R2:

3.0

R2:

2.0

R2:

2.0

R3:

4.5

R3:

4.5

R3:

4.0

R3:

4.0

R3:

4.0

R3:

4.0

R3:

3.0

R3:

3.0

R3:

3.0

17.3

a75

R1:

4.5

R1:

3.0

R1:

3.0

R1:

4.0

R1:

3.0

R1:

3.0

R1:

3.0

R1:

2.0

R1:

3.0

DOW

D17

.3b

R2:

4.5

R2:

3.0

R2:

3.0

R2:

3.0

R2:

3.0

R2:

4.0

R2:

2.5

R2:

3.0

R2:

2.0

R3:

4.5

R3:

4.0

R3:

3.5

R3:

3.5

R3:

3.0

R3:

3.0

R3:

2.0

R3:

3.0

R3:

2.0

17.6

76R

1: 4

.5R

1: 4

.0R

1: 4

.0R1

:3.

0R

1: 4

.0R

1: 4

.5R1

:3.

0R1

:3.

0R1

:3.

0DO

WD

R2:

4.5

R2:

4.0

R2:

4.0

R2:

4.0

R2:

4.0

R2:

3.0

R2:

3.0

R2:

3.0

R2:

2.0

R3:

5.0

R3:

5.0

R3:

4.0

R3:

2.5

R3:

4.0

R3:

4.0

R3:

4.0

R3:

2.0

R3:

2.0

17.6

77R1

:4.

5R

1: 4

.5R

1: 4

.5R1

:2.

5R1

:3.

5R1

:3.

5R1

:3.

0R1

:3.

0R1

:3.

0DO

WD

R2:

4.5

R2:

4.0

R2:

4.0

R2:

4.0

R2:

4.0

R2:

3.0

R2:

3.0

R2:

3.0

R2:

2.0

R3:

4.5

R3:

4.0

R3:

4.0

R3:

3.0

R3:

3.5

R3:

4.0

R3:

3.0

R3:

3.0

R3:

2.0

LA

PD

- O

ffic

ial P

olic

e G

arag

e -

Pro

posa

l Com

pari

son

of R

atin

gs -

Hol

lenb

eck

Are

a St

anda

rd D

uty

Tow

ing

RFP

- J

anua

ry 1

1, 2

011.

Pre

pare

d by

Kar

en H

ysel

l.P

age

2 of

4

RFP 11

ITEM #

12

34

56

78

910

11

Abs

olut

eTo

win

gTi

p To

pTo

wN

avar

ro's

Tow

Met

ro P

roR

oad

Serv

ices

H.P

.A

utom

otiv

eT

ow

id V

alle

yM

id Tow

ing

Ros

ewoo

dT

owin

gT

owin

gS

un

set

Tow

Sun

Val

Tra

nspo

r-ta

tion

Had

ley

Tow

City

wid

eT

owin

g

17.6

83R

1: 4

.5R

1: 4

.5R

1: 4

.5R

1: 2

.5R1

:3.

5R1

:3.

5R1

:2.

0R1

:3.

5R1

:3.

0DQ

WD

R2:

4.5

R2:

4.0

R2:

4.0

R2:

4.0

R2:

3.5

R2:

4.0

R2:

2.0

R2:

3.5

R2:

2.0

R3:

4.5

R3:

4.0

R3:

4.0

R3:

3.0

R3:

4.0

R3:

4.0

R3:

3.0

R3:

3.0

R3:

2.0

17.6

c84

R1:

4.5

R1:

4.5

R1:

4.0

R1:

2.5

R1:

4.0

R1:

3.5

R1:

2.0

R1:

3.5

R1:

2.0

DQW

DR

2: 4

.5R

2: 4

.0R

2: 4

.0R

2: 4

.0R

2: 4

.0R

2: 4

.0R

2: 2

.0R2

:3.

5R

2: 2

.0R

3: 5

.0R

3: 4

.0R

3: 4

.0R

3: 3

.0R

3: 4

.0R

3: 4

.0R

3: 3

.0R

3: 3

.0R

3: 2

.0

37.0

86R

1: 4

.0R1

:3.

5R1

:3.

0R

1: 4

.5R1

:3.

5R1

:3.

5R

1: 2

.0R1

:2.

0R

1: 2

.0DO

WD

38.0

R2:

4.0

R2:

4.0

R2:

3.0

R2:

3.0

R2:

3.5

R2:

3.0

R2:

3.0

R2:

2.0

R2:

2.0

41.2

R3:

4.5

R3:

4.5

R3:

3.0

R3:

3.5

R3:

4.0

R3:

3.0

R3:

3.5

R3:

2.0

R3:

2.5

37.0

87R

1: 4

.5R

1: 4

.0R

1: 4

.0R

1: 4

.5R

1: 4

.0R

1: 4

.0R1

:3.

0R1

:2.

0R

1: 2

.0DQ

WD

38.0

R2:

4.0

R2:

4.0

R2:

4.0

R2:

4.0

R2:

3.5

R2:

3.0

R2:

3.0

R2:

2.0

R2:

3.0

41.2

R3:

4.5

R3:

4.5

R3:

4.0

R3:

3.5

R3:

4.0

R3:

3.0

R3:

3.5

R3:

2.0

R3:

2.5

37.0

88R

1: 4

.0R1

:4.

0R

1: 4

.0R1

:3.

0R

1: 4

.0R1

:3.

0R1

:2.

0R1

:2.

0R

1: 2

.0DQ

WD

38.0

R2:

4.0

R2:

4.0

R2:

4.0

R2:

4.0

R2:

3.5

R2:

3.0

R2:

2.0

R2:

2.0

R2:

2.0

41.2

R3:

4.5

R3:

4.5

R3:

4.0

R3:

3.5

R3:

4.0

R3:

3.0

R3:

3.0

R3:

2.0

R3:

2.0

37.0

89R

1: 4

.0R1

:4.

0R1

:3.

0R

1: 4

.0R1

:3.

5R

1: 3

.0R1

:3.

0R1

:3.

0R

1: 2

.0DO

WD

38.0

R2:

4.0

R2:

4.0

R2:

3.0

R2:

3.0

R2:

3.5

R2:

3.0

R2:

3.0

R2:

3.0

R2:

3.0

41.2

R3:

4.5

R3:

4.5

R3:

3.5

R3:

3.0

R3:

3.5

R3:

3.5

R3:

3.5

R3:

2.0

R3:

2.0

37.0

90R

1: 4

.0R1

:4.

0R1

:3.

0R

1: 4

.0R1

:3.

5R1

:3.

0R1

:3.

0R1

:3.

0R

1: 2

.0DO

WD

38.0

R2:

4.0

R2:

4.0

R2:

3.0

R2:

3.0

R2:

3.5

R2:

3.0

R2:

3.0

R2:

3.0

R2:

3.0

41.2

R3:

4.5

R3:

4.5

R3:

3.5

R3:

2.5

R3:

3.5

R3:

3.5

R3:

3.5

R3:

2.0

R3:

2.0

37.0

91R1

:4.

0R1

:4.

0R1

:3.

0R1

:3.

5R

1: 4

.0R1

:3.

0R

1: 2

.0R1

:2.

0R1

:2.

0DO

WD

38.0

R2:

4.0

R2:

4.0

R2:

3.0

R2:

3.0

R2:

3.5

R2:

3.0

R2:

2.0

R2:

3.0

R2:

2.0

41.2

R3:

4.5

R3:

4.5

R3:

3.5

R3:

3.0

R3:

2.5

R3:

3.5

R3:

3.5

R3:

2.0

R3:

2.0

LAPD

- O

fficia

l Pol

ice G

arag

e - P

ropo

sal C

ompa

rison

of R

atin

gs -

Hol

lenb

eck

Area

Sta

ndar

d Du

ty T

owin

g RF

P - J

anua

ry 1

1, 2

011.

Pre

pare

d by

Kar

en H

ysel

l.Pa

ge 3

of 4

12

34

56

78

910

11

Abs

olut

eTo

win

gTi

p To

pTo

wN

avar

ro's

Tow

Met

ro P

roRo

adSe

rvic

es

H.P.

Aut

omot

ive

Tow

Mid

Val

ley

Tow

ing

Ros

ewoo

dTo

win

gSu

nset

Tow

Sun

Val

Tran

spor

-ta

tion

Hadl

eyTo

wC

ityw

ide

Tow

ing

TOTA

LPO

INTS

PER

PRO

POSA

LPE

R R

ATER

R1:

117.

0R2

:11

8.5

R3:

120.

5

R1:

100.

5R2

:96

.5R

3: 1

08.5

R1:

95.

0R

2:

94

.0R

3: 9

8.0

R1:

98.

0R

2:

94

.0R

3:

89.5

R1:

94.

0R

2:

90

.5R

3: 9

2.5

R1:

89.

5R

2:

90

.0R

3: 9

3.0

R1:

72.

5R

2:

71

.0R

3: 7

8.5

R1:

68.

5R

2:

65

.0R

3: 5

9.0

R1:

66.

0R

2:

58

.5R

3: 5

8.0

Not

Rat

ed:

Dis

qual

ifie

d.N

ot R

ated

:W

ithdr

awn.

TOTA

LPO

INTS

PER

PRO

POSA

LFR

OM

ALL

RAT

ERS

356.

030

5.5

287.

028

1.5

277.

027

2.5

222.

019

2.5

182.

5N

ot R

ated

:D

isqu

alifi

ed.

Not

Rat

ed:

With

draw

n.

AVER

AGED

RAT

E PE

RPR

OPO

SAL

118.

6610

1.83

95.6

693

.83

92.3

390

.83

74.0

64.1

660

.83

Not

Rat

ed:

Dis

qual

ified

.N

ot R

ated

:W

ithdr

awn.

RAN

K1

23

45

67

89

0o

RA

TER

'S A

SSIG

NED

CODE

RA

TER

'S N

AM

E &

DEP

AR

TMEN

T A

FFIL

IATI

ON

R1K

ENN

ETH

HEI

NSI

US,

Dep

artm

ent o

f Tra

nspo

rtat

ion

R2JA

SON

KIL

LEEN

, City

Adm

inis

trat

ive

Offi

cer

R3EV

A V

EGA

, Pol

ice

Com

mis

sion

Hol

lenb

eck

Cha

rt A

ttach

men

t A, P

rint

ed 1

/26/

201

1

LA

PD

- O

ffic

ial P

olic

e G

arag

e -

Pro

posa

l Com

pari

son

of R

atin

gs -

Hol

lenb

eck

Are

a St

anda

rd D

uty

Tow

ing

RFP

- J

anua

ry 1

1, 2

011.

Pre

pare

d by

Kar

en H

ysel

l.Pa

ge 4

of

4

Dir

ecti

ons

to O

ffic

ial P

olic

e G

arag

e P

rop

osal

Rat

ers:

This

mat

rix is

spe

cific

ally

des

igne

d to

be

used

as

a sc

ore

shee

t for

ratin

g pr

opos

als

rece

ived

in re

spon

se to

the

form

al "R

eque

st fo

r Pro

posa

l" to

prov

ide

STAN

DAR

D D

UTY

TO

WIN

G A

ND

STO

RAG

E SE

RVI

CES

AS

an "O

ffici

al P

olic

e G

arag

e" fo

r the

City

of L

os A

ngel

es in

HO

LLEN

BEC

KAR

EA.

This

gra

ding

sys

tem

and

sco

re s

heet

take

into

acc

ount

eac

h cr

iteria

dem

ande

d in

the

cont

ract

. Eac

h cr

iteria

is s

epar

atel

y lis

ted.

Each

rate

r will

read

the

crite

ria a

nd m

ake

the

follo

win

g de

term

inat

ions

abo

ut th

e pr

opos

al:

1.N

ot a

pplic

able

(N/A

)4.

Pas

s at

a S

core

of

"4"

= V

ery

Goo

d2.

Res

pons

ive

( R

) o

r N

ot R

espo

nsiv

e (N

R)

5. P

ass

at a

Sco

re o

f "3

" =

Goo

d or

Ave

rage

3.P

ass

at a

Sco

re o

f "5

" =

Exc

elle

nt o

r ou

tsta

ndin

g 6.

Pas

s at

a S

core

of

"2"

= B

elow

Ave

rage

7. P

ass

of a

Sco

re o

f "1

" =

Nee

ds I

mpr

ovem

ent

Base

d on

the

dete

rmin

e to

set

the

crite

ria c

an b

eLo

s An

gele

s. T

he

Muc

h of

the

crite

ria w

ill b

e ju

dged

by

the

rate

r as:

RE

SP

ON

SIV

E (R

), N

OT

RE

SP

ON

SIV

E (N

R),

or N

OT

AP

PLI

CA

BLE

(NA

).ju

dgem

ent o

f the

rate

r, th

e se

rious

ness

of a

"NO

T R

ESPO

NSI

VE" g

rade

on

any

crite

ria c

an b

e de

emed

"fat

al" o

r the

rate

r may

that

crit

eria

asi

de a

nd re

quire

it to

be

suita

bly

re-a

ddre

ssed

by

the

prop

oser

. The

rate

r's th

ird o

ptio

n is

to m

ake

a de

cisi

on th

atov

erlo

oked

if it

is m

et in

an

alte

rnat

ive

way

by

the

prop

oser

. Thi

s fin

al d

eter

min

atio

n is

the

priv

ilege

of t

he ra

ter a

nd th

e C

ity o

ffo

llow

ing

crite

ria a

nd w

eigh

ting

is u

sed

to e

valu

ate

all p

ropo

sals

.

40 p

oint

s po

ssib

le fo

r FO

RM

AL

BU

SIN

ES

S P

LAN

(8 c

riter

ia w

orth

up

to 5

poi

nts

each

)30

poi

nts

poss

ible

for E

XP

ER

IEN

CE

(6 c

riter

ia w

orth

up

to 5

poi

nts

each

)30

poi

nts

poss

ible

for H

ISTO

RY

OF

CO

NTR

ACT

CO

MPL

IAN

CE

(6 c

riter

ia w

orth

up

to 5

poi

nts

each

)15

poi

nts

poss

ible

for A

TTEN

TIO

N T

O C

UST

OM

ER S

ERVI

CE

(3 c

riter

ia w

orth

up

to 5

poi

nts

each

)15

poi

nts

poss

ible

for A

TTEN

TIO

N T

O H

ON

ESTY

& IN

TEG

RIT

Y (3

crit

eria

wor

th u

p to

5 p

oint

s ea

ch)

130

poin

ts p

ossi

ble

Prop

osal

s ar

e gr

aded

IN R

ELA

TIO

NS

HIP

TO

EA

CH

OTH

ER

exc

ept w

hen

ther

e is

a s

ole

bidd

er. I

f the

re is

aso

le b

idde

r, th

en tw

o of

the

thre

e ra

ters

mus

t agr

ee th

at th

e pr

opos

al is

sui

tabl

e in

ord

er fo

r the

pro

posa

l to

bere

com

men

ded

favo

rabl

y to

the

Polic

e C

omm

issi

on.

Ther

efor

e, th

e sa

me

rate

r mus

t see

all

prop

osal

s an

d ra

te th

ose

sam

e se

ctio

ns o

f the

pro

posa

ls in

rela

tions

hip

to e

ach

othe

r by

usin

g th

eca

tego

ries

defin

ed a

bove

. The

goa

l of t

he ra

ter i

s to

sel

ect t

he b

est a

pplic

ant(s

) who

will

serv

e th

e C

ity o

f Los

Ang

eles

with

the

mos

t effi

cien

t and

effe

ctiv

ese

rvic

e po

ssib

le a

nd d

o so

pro

fess

iona

lly a

nd w

ith th

e hi

ghes

t deg

ree

of in

tegr

ity. P

ut R

ater

's N

otes

on

sepa

rate

pag

es. A

ttach

& n

umbe

r the

m. I

ndic

ate

page

num

ber o

f the

rela

ted

note

in th

e co

lum

n at

the

far r

ight

of t

he m

atrix

. Not

es w

ill be

use

d in

the

futu

re to

add

ress

any

cha

lleng

es to

you

r dec

isio

n.

The

rate

r sho

uld

be a

war

e of

the

resp

onsi

bilit

y to

gra

de p

ropo

sals

from

the

"pro

pose

rs w

ithou

t OPG

exp

erie

nce"

on

thei

r rel

ated

exp

erie

nce,

stre

ngth

of a

sset

s,an

d re

late

d ab

ilitie

s as

sho

wn

in th

eir p

ropo

sed

busi

ness

pla

n th

at m

akes

them

com

petit

ive

with

a fo

rmer

OP

G c

ontra

ct v

endo

r. Th

e C

ity o

f Los

Ang

eles

exp

ects

rate

rs to

fairl

y co

nsid

er a

ll pr

opos

als.

Rat

ers

shal

l be

awar

e of

the

Boa

rd o

f Pol

ice

Com

mis

sion

ers'

Rul

es G

over

ning

Offi

cial

Pol

ice

Gar

ages

. (A

ppen

dix

A)

SA

MP

LE -

LAP

D -

Offi

cial

Pol

ice

Gar

age

- Pro

posa

l Rat

ing

Tool

- N

ovem

ber 1

2, 2

010

, Hol

lenb

eck

Are

a S

tand

ard

Dut

y To

win

gPa

ge 1

of

13

RAT

ERS

SHAL

L AC

KNO

WLE

DG

E TH

E FO

LLO

WIN

G:

The

City

of L

os A

ngel

es re

serv

es th

e rig

ht to

wai

ve a

ny in

form

ality

in a

ny p

ropo

sal r

ecei

ved,

whe

n to

do

so is

to th

e be

nefit

of t

he C

ity o

r tax

paye

rs.

Prop

oser

sha

ll no

t kno

win

gly

and

willf

ully

sub

mit

fals

e in

form

atio

n as

the

City

rese

rves

the

right

to re

ject

suc

h pr

opos

als.

BEF

OR

E B

EGIN

NIN

G T

O R

ATE

TH

E PR

OPO

SAL,

GO

TO

TH

E LA

ST P

AG

E A

ND

EN

TER

YO

UR

NA

ME

AN

D S

IGN

ATU

RE.

USE

YO

UR

RA

TER

'S A

SSIG

NED

CO

DE

TO T

HE

LEFT

OF

YOU

R N

AM

E A

ND

SIG

NA

TUR

E. E

NTE

R Y

OU

R C

OD

E #

ON

TH

EFI

RST

RO

W O

F EV

ERY

PAG

E O

F C

RIT

ERIA

TH

AT

YOU

RA

TE IN

TH

E C

ELL

RES

ERVE

D F

OR

"R

ater

Cod

e #.

"T

HIS

RA

TIN

G I

S F

OR

TH

E S

TA

ND

AR

D D

UT

Y O

PG

PR

OP

OSA

L F

OR

HO

LL

EN

BE

CK

AR

EA

:P

oin

t S

yste

m:

5 =

Exc

elle

nt

or O

uts

tan

din

g4

= V

ery

Goo

dSA

MP

LE

3 =

Goo

d to

Ave

rage

FR

OM

TH

E P

RO

PO

SER

NA

ME

D2

= B

elow

Ave

rage

1 =

Nee

ds

Imp

rove

men

tR

FP

Ill

#SO

RT

BY

TY

PE

CR

ITE

RIA

SP

EC

IFIC

AT

ION

N/A

RN

RC

rite

ria

Sco

re1-

5

Rat

erC

ode

#S

ee P

age

# fo

rn

otes

11

1 BA

SIC

PR

E-R

EQU

ISIT

EO

nly

tw

o co

ntra

cts

may

be

awar

ded

to a

ny o

ne p

ropo

ser.

If th

epr

opos

er h

as tw

o co

ntra

cts

alre

ady,

then

the

prop

oser

isdi

squa

lifie

d fro

m g

ettin

g th

is c

ontra

ct.

00

1.1

21

BASI

C P

RE-

REQ

UIS

ITE

Th

is p

rop

osal

is f

or H

OL

LE

NB

EC

K A

RE

A S

tan

dar

d D

uty

Tow

.It

is

mar

ked

as

such

.Pr

opos

al is

to p

rovi

de s

tand

ard

duty

tow

ing

and

stor

age

serv

ices

as a

n O

ffici

al P

olic

e G

arag

e fo

r the

Hol

lenb

eck

Area

.Th

is is

an

indi

vidu

al a

pplic

atio

n fo

r Hol

lenb

eck

Area

onl

y.

00

1.13

1 BA

SIC

PR

E-R

EQU

ISIT

ETh

is p

ropo

sal i

s si

gned

by

an a

utho

rized

offi

cer.

Prop

osal

mus

t be

sign

ed o

n be

half

of th

e pr

opos

er b

y an

offi

cer

auth

oriz

ed to

bin

d th

e pr

opos

er a

nd d

ecla

re th

e pr

opos

al is

genu

ine

and

with

out c

ollu

sion

.

00

1.14

1 BA

SIC

PR

E-R

EQU

ISIT

ED

eadl

ine

for s

ubm

issi

on o

f pro

posa

l was

met

(due

at 3

:00

p.m

. on

7/30

/200

9).

00

2.0

51

BASI

C P

RE-

REQ

UIS

ITE

ELIG

IBIL

ITY

Prop

oser

can

affi

rm th

at n

o ow

ner o

f the

Offi

cial

Pol

ice

Gar

age

has

cont

rollin

g ow

ners

hip

inte

rest

in a

ny a

utom

obile

dis

man

tling

or

wre

ckin

g ya

rd, a

utom

obile

bod

y or

repa

ir sh

op, u

sed

car b

usin

ess

or a

ny o

ther

aut

omob

ile re

late

d bu

sine

ss o

ther

than

an

auto

mob

ileto

win

g an

d re

late

d ga

rage

bus

ines

s.

00

25.1

61

BASI

C P

RE-

REQ

UIS

ITE

INDE

MNI

TY A

ND IN

SURA

NCE

Prop

oser

has

or w

ill ha

ve m

et th

e in

dem

nity

requ

irem

ents

and

the

cond

ition

s go

vern

ing

acce

ptab

ility

of a

ny in

sura

nce

that

may

be

requ

ired

as s

et fo

rth in

det

ail i

n th

e St

anda

rd P

rovi

sion

s fo

rPe

rson

al S

ervi

ces

Con

tract

s (a

s R

evis

ed 1

0/20

03).

00

25.2

,25

.37

1 BA

SIC

PR

E-R

EQU

ISIT

EIN

DEM

NITY

AND

INSU

RANC

EPr

opos

er h

as in

dica

ted

he w

ill m

aint

ain

insu

ranc

e in

effe

ct a

t all

times

in a

mou

nts

satis

fact

ory

to th

e Bo

ard

of P

olic

e C

omm

issi

on-

ers

as d

etai

led

in R

ule

Num

ber 2

0 of

the

Los

Ange

les

Polic

e C

om-

mis

sion

Rul

es G

over

ning

Offi

cial

Pol

ice

Gar

ages

and

in C

ontra

ctAt

tach

men

t No.

E, "

Stan

dard

Pro

visi

ons

for C

ity C

ontra

cts.

"

00

SAM

PL

E -

LAPD

- O

ffici

al P

olic

e G

arag

e -

Pro

posa

l Rat

ing

Too

l - N

ovem

ber

12, 2

010,

Hol

lenb

eck

Are

a St

anda

rd D

uty

Tow

ing

Pag

e 2

of 1

3

RFP I

#S

OR

T B

Y T

YP

ECRIT

ERIA

SPE

CIF

ICATIO

NN

/AR

N R

Cri

teri

aS

core

1-5

Rat

erC

od

e #

See

Pag

e #

for

not

es3.

18

1 BASI

C P

RE-

REQ

UIS

ITE

GENE

RAL

DUTI

ESPr

opos

er w

ill r

espo

nd o

n a

first

prio

rity

basi

s to

req

uest

s fo

r to

win

gse

rvic

es in

itiat

ed b

y Ci

ty e

mpl

oyee

s du

ly a

utho

rized

to

requ

est

rem

oval

of v

ehic

les.

00

3.1

91

BASI

C P

RE-

REQ

UIS

ITE

GENE

RAL

DUTI

ESPr

opos

er is

abl

e to

han

dle

typi

cal t

owin

g si

tuat

ions

whi

ch m

ayin

clud

e, b

ut n

ot b

e lim

ited

to, t

he r

emov

al o

f ille

gally

par

ked

vehi

cles

and

veh

icle

s th

at a

re d

isab

led

as a

res

ult

of t

raff

icac

cide

nts.

00

21.1

101

BASI

C P

RE-

REQ

UIS

ITE

AFFI

RMAT

IVE

ACTI

ON,

MBE

& W

BE&

OTH

ER O

UTR

EACH

PR

OG

RAM

REQ

UIR

EMEN

TS

Prop

oser

sub

mitt

ed t

he fo

llow

ing

item

s w

ith t

he p

ropo

sal:

1. A

sig

ned

Affir

mat

ive

Actio

n Pr

ogra

m C

ertif

icat

ion

Form

.2.

A s

igne

d Af

firm

ativ

e Ac

tion

Plan

.3.

One

of t

he fo

llow

ing:

a. L

os A

ngel

es C

ity A

ffirm

ativ

e Ac

tion

Req

uire

men

tsfo

r N

on-c

onst

ruct

ion

Cont

ract

ors

b. A

tra

de a

ssoc

iatio

n pl

an, i

f th

e co

ntra

ctor

is a

mem

ber

in g

ood

stan

ding

of t

he a

ssoc

iatio

n.c.

The

Pro

pose

r's o

wn

Affir

mat

ive

Actio

n Pl

an (

appr

oved

by

Bure

au o

f Con

trac

t Ad

min

istr

atio

n).

NO

TE

TO

RA

TE

RS

: The

se d

ocum

ents

are

req

uire

d.

00

22.2

111

BASI

C P

RE-

REQ

UIS

ITE

AFFI

RMAT

IVE

ACTI

ON,

MBE

& W

BE&

OTH

ER O

UTRE

ACH

PRO

GR

AMR

EQU

IREM

ENTS

Prop

oser

will

mak

e a

good

faith

effo

rt t

o co

mpl

y w

ith t

he "

Min

ority

Busi

ness

Ent

erpr

ise,

Wom

en B

usin

ess

Ente

rpris

e an

d O

ther

Busi

ness

Ent

erpr

ise

Out

reac

h Pr

ogra

m,"

(At

tach

men

t G

of

the

cont

ract

).N

OTE

TO

RAT

ERS:

Thi

s ite

m is

"N

ot r

equi

red,

" bu

t fa

ilure

to

com

ply

whe

n re

ques

ted

will

ren

der

the

prop

osal

non

-res

pons

ive.

00

23.0

121

BASI

C P

RE-

REQ

UIS

ITE

AFFI

RMAT

IVE

ACTI

ON,

MBE

& W

BE&

OTH

ER O

UTR

EACH

PR

OG

RAM

REQ

UIR

EMEN

TS

Prop

oser

sha

ll co

nfor

m t

o th

e Jo

b Tr

aini

ng a

nd E

mpl

oym

ent

Polic

y(A

ttac

hmen

t H

, "St

anda

rd P

rovi

sion

s fo

r Ci

ty C

ontr

acts

").

•0

N/A

23.0

131

BASI

C P

RE-

REQ

UIS

ITE

AFFI

RMAT

IVE

ACTI

ON,

MBE

& W

BE&

OTH

ER O

UTR

EACH

PR

OG

RAM

REQ

UIR

EMEN

TS

Prop

oser

has

com

plet

ed a

nd s

ubm

itted

a "

Dec

lara

tion

ofCo

ntra

ctor

Com

plia

nce

with

City

of

Los

Ange

les

Trai

ning

and

Empl

oym

ent

Polic

y" a

s pr

oof

the

prop

oser

is p

rom

otin

g an

den

cour

agin

g th

e em

ploy

men

t of

dis

adva

ntag

ed y

outh

and

adu

ltCi

ty r

esid

ents

who

hav

e be

en t

rain

ed fo

r em

ploy

men

t un

der

the

City

's J

ob T

rain

ing

Part

ners

hip

Act

(JTP

A) P

rogr

am.

•0

N/A

24.0

141

BASI

C P

RE-

REQ

UIS

ITE

AFFI

RMAT

IVE

ACTI

ON,

MBE

& W

BE&

OTH

ER O

UTR

EACH

PR

OG

RAM

REQ

UIR

EMEN

TS

Prop

oser

sha

ll co

nfor

m t

o th

e Ch

ild C

are

Polic

y (A

ttac

hmen

t A,

"Sta

ndar

d Pr

ovis

ions

for

City

Con

trac

ts."

0N

/A

SAM

PLE

- LA

PD -

Offi

cial

Pol

ice

Gar

age

- Pr

opos

al R

atin

g To

ol -

Nov

embe

r 12

, 201

0 H

olle

nbec

k Ar

ea S

tand

ard

Dut

y To

win

gPa

ge 3

of

13

RFP

11

#S

OR

T B

Y T

YP

ECRIT

ERIA

SPECIF

ICATIO

NN

/AR

N I

RC

rite

ria

Sco

re1-

5

Rat

erC

od

e #

See

Pag

e #

for

not

es24

.015

1 BASI

C P

RE-

REQ

UIS

ITE

AFFI

RMAT

IVE

ACTI

ON,

MBE

& W

BE&

OTH

ER O

UTR

EACH

PR

OG

RAM

REQ

UIR

EMEN

TS

Prop

oser

s, in

clud

ing

subc

ontr

acto

rs, s

hall

com

plet

e an

d su

bmit

the

"Chi

ld C

are

Dec

lara

tion

Stat

emen

t" w

ith t

he p

ropo

sal.

PRO

POSE

RS

WIT

H S

TATED

CH

ILD

CARE

POLI

CIE

S SH

ALL

REC

EIVE

PREF

EREN

CE

IIN

CO

NTRACTIN

G W

ITH

TH

E CIT

YTO

TH

E EX

TEN

T A

LLO

WED

BY

LAW

.

00

0N/

A

25.0

161

BASI

C P

RE-

REQ

UIS

ITE

AFFI

RMAT

IVE

ACTI

ON,

MBE

& W

BE&

OTH

ER O

UTRE

ACH

PRO

GRAM

REQ

UIRE

MEN

TS

Prop

oser

sha

ll co

mpl

ete

the

atta

ched

Cer

tific

atio

n of

Com

plia

nce

with

Chi

ld S

uppo

rt O

blig

atio

ns. F

ailu

re t

o re

turn

the

com

plet

edce

rtifi

catio

n as

par

t of

the

bid

or

prop

osal

will

res

ult

in t

he p

ropo

sal

bein

g de

emed

unr

espo

nsiv

e an

d be

ing

reje

cted

.

00

26.0

171

BASI

C P

RE-

REQ

UIS

ITE

AFFI

RMAT

IVE

ACTI

ON,

MBE

& W

BE&

OTH

ER O

UTRE

ACH

PRO

GRAM

REQ

UIRE

MEN

TS

Prop

oser

sha

ll co

nfor

m t

o th

e Li

ving

Wag

e an

d Se

rvic

e Co

ntra

ctW

orke

r Re

tent

ion

(Att

achm

ent

K, "

Stan

dard

Pro

visi

ons

for

City

Cont

ract

s.")

or

requ

est

and

be g

rant

ed a

n ex

empt

ion.

00

26.2

181

BASI

C P

RE-

REQ

UIS

ITE

AFFI

RMAT

IVE

ACTI

ON,

MBE

& W

BE&

OTH

ER O

UTRE

ACH

PRO

GRAM

REQ

UIRE

MEN

TS

Prop

oser

will

pro

vide

the

follo

win

g (if

nee

ded)

A. 9

0 da

ys o

f w

ages

for

any

em

ploy

ees

of t

he p

revi

ous

cont

ract

orw

ho e

arne

d le

ss t

han

$15

per

hour

.B.

Min

imum

initi

al w

ages

and

adj

uste

d an

nual

ly o

n Ju

ly 1

and

bene

fits

as d

efin

ed in

LW

O.

00

29.0

191

BASI

C P

RE-

REQ

UIS

ITE

AFFI

RMAT

IVE

ACTI

ON,

MBE

& W

BE&

OTH

ER O

UTR

EACH

PR

OG

RAM

REQ

UIR

EMEN

TS2

FORM

AL

BU

SIN

ESS

PLAN

BUSI

NESS

ORG

ANIZ

ATIO

N

Prop

oser

sha

ll pr

ovid

e th

e fo

llow

ing

info

rmat

ion

with

eac

hpr

opos

al:

A. H

eadq

uart

ers

addr

ess

of y

our

firm

.B.

Tot

al w

orkf

orce

C. P

erce

ntag

e of

the

tot

al w

orkf

orce

res

idin

g in

Los

Ang

eles

00

42.1

201

BASI

C P

RE-

REQ

UIS

ITE

AFFI

RMAT

IVE

ACTI

ON,

MBE

& W

BE&

OTH

ER

Prop

oser

sha

ll pr

ovid

e th

e fo

llow

ing

info

rmat

ion

with

eac

hpr

opos

al:

D.

% o

f the

tot

al w

orkf

orce

em

ploy

ed in

Los

Ang

eles

.

00

E. A

ddre

ss o

f an

y br

anch

off

ice(

s) w

ithin

Los

Ang

eles

.F.

Wor

kfor

ce in

eac

h Lo

s An

gele

s br

anch

off

ice.

G.

% o

f w

orkf

orce

in e

ach

L.A.

bra

nch

offic

e re

sidi

ng in

L.A

.

SAM

PLE

- LA

PD -

Offi

cial

Pol

ice

Gar

age

- Pr

opos

al R

atin

g To

ol -

Nov

embe

r 12

, 201

0 , H

olle

nbec

k Ar

ea S

tand

ard

Dut

y To

win

gPa

ge 4

of 1

3

RFP li

#SO

RT

BY

TYPE

CR

ITER

IA S

PEC

IFIC

ATI

ON

N/A

RN

RC

riter

iaSc

ore

1-5

Rat

erC

ode

#Se

e Pa

ge#

for

note

s17

.2g

212

FORM

AL

BU

SIN

ESS

PLAN

BUSI

NESS

ORG

ANIZ

ATIO

NPr

opos

er is

lice

nsed

to

oper

ate

in t

he C

ity o

f Lo

s An

gele

s an

dpr

opos

er h

as a

City

of

Los

Ange

les

Busi

ness

Tax

Reg

istr

atio

nCe

rtifi

cate

.

00

4.1

222

FORM

AL

BU

SIN

ESS

PLAN

FACI

LITI

ESFA

CILI

TY IS

SUES

- PR

IMAR

YFA

CILI

TY O

BTAI

NED

The

faci

lity

is lo

cate

d w

ithin

the

City

of

Los

Ange

les

and

it is

loca

ted

in t

he s

ame

area

for

whi

ch t

he p

ropo

ser

is a

pply

ing.

00

17.2

232

FORM

AL

BU

SIN

ESS

PLAN

BUSI

NESS

PLA

NPr

opos

er h

as s

ubm

itted

a b

usin

ess

plan

tha

t in

clud

es t

hede

scrip

tion

of a

n ac

tion

plan

for

per

form

ance

exc

elle

nce.

00

17.2

a24

2 FO

RM

AL

BU

SIN

ESS

PLAN

BUSI

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17.5

262

FORM

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00

18.1

272

FORM

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17.2

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FORM

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#

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17.2

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RFP

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FORM

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FORM

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Prop

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ITY

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.17

.3a

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FORM

AL B

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NES

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ANKE

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#

17.3

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BU

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Prop

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#

17.4

402

FORM

AL B

USI

NES

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3.1

412

FORM

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NERA

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Prop

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#

3.2

422

FORM

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Prop

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FORM

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FORM

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tru

cks

(whi

ch is

app

roxi

mat

ely

one

tow

tru

ck p

er 8

0im

poun

ds p

er m

onth

).

5.2

642

FORM

AL

BU

SIN

ESS

PLAN

Oper

atin

g Eq

uipm

ent R

equi

red

•0

0N/

A

SAM

PLE

- L

AP

D -

Off

icia

l Pol

ice

Gar

age

- P

ropo

sal R

atin

g T

ool -

Nov

embe

r 12

, 201

0, H

olle

nbec

k A

rea

Stan

dard

Dut

y T

owin

g

Page

8 o

f 13

RFP

411

#SO

RT

BY

TYPE

CR

ITER

IA S

PEC

IFIC

ATI

ON

N/A

RN

RC

riter

iaSc

ore

1-5

Rat

erC

ode

#Se

ePa

ge #

for

note

s5.

365

2 FO

RM

AL B

USI

NES

S PL

ANOp

erat

ing

Equi

pmen

t Req

uire

dPr

opos

er h

as o

r has

a s

trate

gy fo

r obt

aini

ng0

0a

dedi

cate

d te

leph

one

line

and

a pe

rson

al c

ompu

ter o

f suf

ficie

ntca

paci

ty to

acc

ess

the

Tick

et In

form

atio

n M

anag

emen

t Sys

tem

(TIM

S) to

avo

id re

leas

ing

vehi

cles

with

out D

OT

appr

oval

.17

.566

3 EX

PER

IEN

CE

A co

mpr

ehen

sive

sta

tem

ent o

f the

pro

pose

r's p

rior r

elev

ant

#EX

PERI

ENCE

TOW

ING

SER

VIC

E BU

SIN

ESS

EXPE

RIE

NC

E in

rega

rd to

SIZ

E is

deem

ed b

elow

ave

rage

, ave

rage

, or o

utst

andi

ng.

17.5

673

EXPE

RIE

NC

EA

com

preh

ensi

ve s

tate

men

t of t

he p

ropo

ser's

prio

r rel

evan

t#

EXPE

RIEN

CETO

WIN

G S

ERVI

CE

BUSI

NES

S EX

PER

IEN

CE

in re

gard

toVO

LUM

E O

F BU

SIN

ESS

is d

eem

ed b

elow

ave

rage

, ave

rage

, or

outs

tand

ing.

17.5

683

EXPE

RIE

NC

EA

com

preh

ensi

ve s

tate

men

t of t

he c

ompa

ny's

prio

r rel

evan

t#

bEX

PERI

ENCE

TOW

ING

SE

RV

ICE

BU

SIN

ES

S E

XP

ER

IEN

CE

in re

gard

toSE

RVI

CES

TO

A G

OVE

RN

MEN

T AG

ENC

Y (th

roug

h a

writ

ten

cont

ract

or o

ther

agr

eem

ent)

as e

vide

nced

by

the

follo

win

g de

tails

prov

ided

by

the

prop

oser

is d

eem

ed b

elow

ave

rage

, ave

rage

, or

outs

tand

ing.

a. E

xten

t of i

nvol

vem

ent o

f com

pany

b. D

ates

and

dur

atio

n of

ser

vice

s pr

ovid

ed v

ia w

ritte

nco

ntra

ct o

r oth

er a

rrang

emen

tc.

Incl

udes

clie

nt n

ames

, add

ress

es, a

nd p

hone

num

bers

of

the

resp

onsi

ble

offic

ials

of t

he c

lient

org

aniz

atio

n17

.569

3 EX

PER

IEN

CE

A co

mpr

ehen

sive

sta

tem

ent o

f the

com

pany

's p

rior r

elev

ant

#c

EXPE

RIEN

CEex

perie

nce

was

pro

vide

d by

the

prop

oser

in th

e ar

ea o

fTO

WIN

G S

ER

VIC

E B

US

INE

SS

EX

PE

RIE

NC

E -

Ext

ent o

fin

volv

emen

t in

any

othe

r tow

ing

serv

ice

busi

ness

and

the

dura

tion

of s

ervi

ces

prov

ided

is d

eem

ed b

elow

ave

rage

, ave

rage

, or

outs

tand

ing.

17.5

703

EXPE

RIE

NC

EPr

opos

er's

Lie

n sa

les

expe

rienc

e as

doc

umen

ted

in o

ne o

r mor

e of

#a

EXPE

RIEN

CEth

e fo

llow

ing

item

s en

umer

ated

bel

ow is

dee

med

bel

ow a

vera

ge,

aver

age,

or o

utst

andi

ng.

1.Si

ze2.

Vol

ume

of B

usin

ess

3. A

ny re

sour

ces,

inte

rnal

or e

xter

nal,

pers

onne

l, or

sys

tem

sus

ed in

the

disp

osal

of v

ehic

les

in a

ccor

danc

e w

ith th

eC

alifo

rnia

Civ

il C

ode

man

date

s.4.

Ser

vice

s to

a g

over

nmen

t age

ncy

(thro

ugh

a w

ritte

n co

ntra

ctor

oth

er a

gree

men

t)

SA

MP

LE -

LAP

D -

Offi

cial

Pol

ice

Gar

age

- Pro

posa

l Rat

ing

Tool

- N

ovem

ber 1

2, 2

010

, Hol

lenb

eck

Area

Sta

ndar

d D

uty

Tow

ing

Pag

e 9

of 1

3

RFP ID

#S

OR

T B

Y T

YP

EC

RIT

ER

IA S

PE

CIF

ICA

TIO

NN

/AR

N R

Cri

teri

aS

core

1-5

Rat

erC

od

e#

See

Pag

e #

for

note

s17

.5d,

e,f

713

EXPE

RIE

NC

EEX

PER

IEN

CEPr

opos

er h

as p

rovi

ded

info

rmat

ion

on O

THER

EXP

ERIE

NC

E,in

clud

ing

the

exte

nt, d

ates

and

dur

atio

n of

any

add

ition

alex

perie

nce

in a

ny o

ther

bus

ines

s, s

uch

as:

1. T

OW

ING

SE

RV

ICE

2. S

ALV

AG

E B

US

INE

SS

3. T

RA

NS

PO

RT

BU

SIN

ES

S4.

CLU

B S

ER

VIC

E5.

RE

PO

SS

ES

SIO

N B

US

INE

SS

6. A

NY

OTH

ER

BU

SIN

ES

S E

XP

ER

IEN

CE

IND

ICA

TIV

EO

F TH

E AB

ILIT

Y TO

OPE

RAT

E A

REG

ULA

TED

OR

CO

MPL

EXBU

SIN

ESS.

In p

rovi

ding

this

info

rmat

ion,

pro

pose

r (as

requ

este

d) h

as:

1. P

rovi

ded

as m

uch

deta

il as

pos

sibl

e.2.

Hig

hlig

hted

are

as o

f sim

ilarit

y as

wel

l as

diffe

renc

es in

prov

idin

g th

e se

rvic

es re

quire

d.3.

Pro

vide

d de

tails

on

any

rele

vant

kno

wle

dge

and

expe

rienc

ein

pro

cess

ing

liens

on

all v

alue

s of

veh

icle

s an

d in

dis

posi

ng o

fve

hicl

es.

4. P

rovi

de d

etai

ls o

n th

e ab

ility

to p

roce

ss th

e pr

opos

er's

own

liens

.

#

19.0

724

CO

NTR

AC

TC

OM

PLI

AN

CE

HIS

TO

RY

Mai

ntai

ns o

r in

ten

ds

to p

urch

ase

thei

r ow

n lia

bilit

y in

sura

nce

asw

ell a

s in

sura

nce

inde

mni

fyin

g th

e C

ity. F

act:

the

City

has

nev

erpa

id o

ut a

cla

im o

n an

OPG

rela

ted

mat

ter.

00

734

CO

NTR

AC

TC

OM

PLI

AN

CE

HIS

TO

RY

Prop

oser

regu

larly

mee

ts d

eadl

ines

suc

h as

tim

ely

filin

g of

mon

thly

activ

ity re

ports

with

CID

det

ailin

g th

e nu

mbe

r of c

all r

eque

sts

rece

ived

from

the

City

of L

os A

ngel

es a

nd it

s va

rious

dep

artm

ents

.

33

3

744

CO

NTR

AC

TC

OM

PLI

AN

CE

HIS

TO

RY

Rat

e th

e pr

opos

er's

exp

erie

nce

mee

ting

Stat

e an

d Fe

dera

l Law

spe

rtain

ing

to c

ondu

ct, p

erfo

rman

ce, a

nd a

ppea

ranc

e.#

17.3

a17

.3b

754

CO

NTR

AC

TC

OM

PLI

AN

CE

HIS

TO

RY

Prop

oser

has

exp

erie

nce

mee

ting

the

dive

rse

need

s of

an

entit

ylik

e th

e C

ity, i

nclu

ding

:Em

erge

ncie

s, C

risis

situ

atio

ns, H

igh

prof

ileev

ents

(Ann

ual H

olly

woo

d C

hris

tmas

Par

ade,

Los

Ang

eles

Mar

atho

n, A

cade

my

Awar

ds, s

ports

eve

nts

(e.g

. col

lege

gam

esat

tract

ing

as m

any

as 9

0,00

0 pe

ople

), m

ajor

ent

erta

inm

ent a

ndco

mm

unity

eve

nts

occu

rring

with

in th

e ci

ty n

early

eve

ry d

ay.

#

17.6

764

CO

NTR

ACT

CO

MPL

IAN

CE

HIS

TOR

YPR

IOR

REG

ULA

TOR

Y AN

DCO

NTR

ACT

COM

PLIA

NCE

Prop

oser

has

a p

rove

n tra

ck re

cord

of

posi

tive

cont

ract

com

plia

nce

in o

ne o

r mor

e bu

sine

ss a

reas

.#

SAM

PLE

- LA

PD

- O

ffic

ial P

olic

e G

arag

e -

Pro

posa

l Rat

ing

Too

l - N

ovem

ber

12, 2

010

, Hol

lenb

eck

Are

a St

anda

rd D

uty

Tow

ing

Page

10

of 1

3

REP 7

#SO

RT

BY

TYPE

CRIT

ERIA

SPE

CIF

ICATIO

NN/

AR

N R

Crit

eria

Scor

e1-

5

Rat

erC

ode

#Se

ePa

ge #

for n

otes

17.6

774

CO

NTRACT C

OM

PLIA

NCE

HIS

TORY

PRIO

R RE

GULA

TORY

AND

CONT

RACT

CO

MPL

IANC

E

Prop

oser

has

a p

rove

n tr

ack

reco

rd o

f po

sitiv

e re

gula

tory

com

plia

nce

with

the

Boa

rd o

f Po

lice

Com

mis

sion

ers'

Rul

esG

over

ning

Off

icia

l Pol

ice

Gar

ages

or

a si

mila

r re

gula

tory

ent

ityor

any

oth

er r

elat

ed g

over

nmen

t re

gula

tions

.

#

17.6

b78

4 CO

NTRACT C

OM

PLIA

NCE

HIS

TORY

PRIO

R RE

GULA

TORY

AND

CONT

RACT

CO

MPL

IANC

E

Prop

oser

has

sat

isfa

ctor

ily e

xpla

ined

any

vio

latio

ns t

hat

have

bee

n0

00

iden

tifie

d by

any

law

enf

orce

men

t ag

ency

or

regu

lato

ry a

genc

yag

ains

t th

e pr

opos

er r

elat

ed t

o th

e op

erat

ion

of t

owin

g an

d st

orag

ese

rvic

es (

if ap

plic

able

).17

.6b

794

CO

NTRACT C

OM

PLIA

NCE

HIS

TORY

PRIO

R RE

GULA

TORY

AND

CONT

RACT

CO

MPL

IANC

E

Prop

oser

has

sat

isfa

ctor

ily e

xpla

ined

any

dis

cipl

inar

y ac

tions

eve

r0

00

take

n by

any

law

enf

orce

men

t ag

ency

or

regu

lato

ry a

genc

y ag

ains

tth

e pr

opos

er r

elat

ed t

o th

e op

erat

ion

of t

owin

g an

d st

orag

ese

rvic

es (

if ap

plic

able

).17

.6b

804

CO

NTRACT C

OM

PLIA

NCE

HIS

TORY

PRIO

R RE

GULA

TORY

AND

CONT

RACT

CO

MPL

IANC

E

Prop

oser

has

sat

isfa

ctor

ily e

xpla

ined

any

inst

ance

in w

hich

aco

ntra

ct w

as t

erm

inat

ed f

or c

ause

(if

appl

icab

le).

00

0

17.6

814

CO

NTRACT C

OM

PLIA

NCE

HIS

TORY

PRIO

R RE

GULA

TORY

AND

CONT

RACT

CO

MPL

IANC

E

Prop

oser

has

sat

isfa

ctor

ily e

xpla

ined

any

inst

ance

in w

hich

the

prop

oser

rec

eive

d an

y di

scip

linar

y ac

tion

for

failu

re t

o m

eet

cont

ract

pro

visi

ons

in t

he p

ast

(if a

pplic

able

).

00

0

17.6

824

CO

NTRACT C

OM

PLIA

NCE

HIS

TORY

PRIO

R RE

GULA

TORY

AND

CONT

RACT

CO

MPL

IANC

E

Prop

oser

has

sat

isfa

ctor

ily e

xpla

ined

any

inst

ance

s in

whi

ch a

cont

ract

was

not

ren

ewed

due

to

poor

per

form

ance

(if

appl

icab

le).

00

0

17.6

834

CO

NTRACT C

OM

PLIA

NCE

HIS

TORY

PRIO

R RE

GULA

TORY

AND

CONT

RACT

CO

MPL

IANC

E

The

prop

oser

has

res

pons

ibly

han

dled

or

avoi

ded

inci

denc

es o

fre

gula

tory

vio

latio

ns, d

isci

plin

ary

actio

ns, a

nd e

arly

con

trac

tte

rmin

atio

ns.

#

17.6

c84

4 CO

NTRACT C

OM

PLIA

NCE

HIS

TORY

PRIO

R RE

GULA

TORY

AND

CONT

RACT

CO

MPL

IANC

E

Prop

oser

pro

vide

d th

e na

me,

add

ress

, and

tel

epho

ne n

umbe

r of

the

cont

ract

adm

inis

trat

or fo

r ea

ch a

nd e

very

con

trac

t th

e pr

opos

erha

s ha

d fo

r th

e pa

st 5

yea

rs A

ND

, the

refo

re:

#

1. A

str

ong

hist

ory

of c

ontr

act

com

plia

nce

is e

vide

nt fr

omin

terv

iew

s w

ith c

ontr

act

adm

inis

trat

ors

AND

2. A

str

ong

hist

ory

of r

egul

ator

y co

mpl

ianc

e is

evi

dent

from

inte

rvie

ws

with

con

trac

t ad

min

istr

ator

s.21

.185

4 CO

NTRACT C

OM

PLIA

NCE

HIS

TORY

POLI

CY S

TATE

MEN

TS A

NDRE

QUI

REM

ENTS

Prop

oser

's h

isto

ry h

as n

o in

dica

tion

that

pro

pose

r w

ill fa

il to

mee

tCi

ty r

equi

rem

ents

for

nond

iscr

imin

atio

n, a

ffirm

ativ

e ac

tion,

and

insu

ranc

e re

quire

men

ts.

00

SAM

PLE

- LA

PD -

Offi

cial

Pol

ice

Gar

age

- Pr

opos

al R

atin

g To

ol -

Nov

embe

r 12

, 201

0 , H

alle

nbec

k Ar

ea S

tand

ard

Dut

y To

win

gPa

ge 1

1 of

13

RFP 11

#SO

RT

BY

TYPE

CR

ITER

IA S

PEC

IFIC

ATI

ON

N/A

RN

RC

riter

iaSc

ore

1-5

Rat

erC

ode

#Se

ePa

ge #

for n

otes

37.0

865

ATT

EN

TIO

N T

OP

ropo

ser h

as a

pro

ven

track

reco

rd o

f cus

tom

er s

ervi

ce. P

ropo

ser

#38

.0C

UST

OM

ER S

ERVI

CE

has

deve

lope

d cl

ear a

nd s

peci

fic p

roce

dure

s fo

r add

ress

ing

the

41.2

need

s of

the

cust

omer

and

pro

vide

s or

has

a s

trate

gy to

pro

vide

serv

ices

that

are

relia

ble,

effi

cien

t, fa

ir, a

nd re

ason

able

. Pro

pose

rha

s on

e or

mor

e m

eans

of o

btai

ning

cus

tom

er fe

edba

ck.

37.0

875

ATT

EN

TIO

N T

OPr

opos

er h

as tr

aine

d or

has

a s

trate

gy to

trai

n em

ploy

ees

on th

e#

38.0

CU

STO

MER

SER

VIC

Eco

ncep

t and

del

iver

y of

goo

d cu

stom

er s

ervi

ce. P

ropo

ser s

cree

ns41

.2em

ploy

ees

befo

re h

iring

. Pro

pose

r tra

ins

or h

as a

stra

tegy

to tr

ain

new

em

ploy

ees

and

prov

ide

in-s

ervi

ce tr

aini

ng to

em

ploy

ees

on a

regu

lar b

asis

. Pro

pose

r tra

cks

empl

oyee

acc

redi

tatio

n an

dco

mpe

tenc

y (li

cens

e, a

ttend

ance

at t

rain

ing,

ski

lls te

sts,

obs

erve

dab

ility)

as

wel

l as

empl

oyee

adh

eren

ce to

cus

tom

er s

ervi

cepr

oced

ures

.

37.0

885

ATT

EN

TIO

N T

OPr

opos

er h

as d

evel

oped

com

mun

icat

ion

tool

s th

at p

rovi

de#

38.0

CU

STO

MER

SER

VIC

Ecu

stom

ers

with

acc

essi

ble

info

rmat

ion

on to

w s

ervi

ce fe

es, r

elat

ed41

.2la

ws,

and

ser

vice

s. T

hese

tool

s m

ay in

clud

e a

web

site

, bro

chur

e,po

sted

sig

ns, b

roch

ures

, or o

ther

prin

ted

mat

eria

ls.

37.0

896

ATT

EN

TIO

N T

OPr

opos

er's

his

tory

has

no

indi

catio

n th

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