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Magento is an eBay Inc. company. © 2015 Magento, Inc. All rights reserved.
10 Ways to Boost the B2B
Shopping Experience
Sponsored by
Head of Customer Success
Group & Enterprise Strategy
Ben Pressley
Magento
Tony DiCostanzo
President
Bookpal
Jessica Wetzel
eCommerce Manager
School Health Corp
Editor in Chief
Don Davis
Internet Retailer
B2B is big
$692$780
$855$928
$999$1,066
$1,132
$0
$200
$400
$600
$800
$1,000
$1,200
2014 2015 2016 2017 2018 2019 2020
U.S. B2B e-commerce revenue, in billions
Source: Forrester Research
A new site all about B2B e-commerce
Coming soon: The B2B 300
• Rankings and profiles of leading manufacturers, wholesalers and distributors that sell online.
• Exclusive data on e-commerce sales.
• To be included, contact us at: [email protected]
Three big players in the Top 500
Company Quarterly web sales YOY Growth % of total sales
W.W. Grainger $976 million 17% 55.4%
MSC Industrial Supply $391 million 26% 40%
United Stationers $133 million 12% 10%
Source: B2Bec News
What’s driving B2B e-commerce?
38%
20%
0%
5%
10%
15%
20%
25%
30%
35%
40%
Customers that migrate online are more likely than offline customers to try new products
Agree Disagree
Source: Forrester Research
What’s driving B2B e-commerce
0%
5%
10%
15%
20%
25%
30%
35%
40%
38%
9%
Source: Forrester Research
Customers who migrate from offline to online spend more after they move online
Agree Disagree
Head of Customer Success
Group & Enterprise Strategy
Ben Pressley
Magento
Tony DiCostanzo
President
Bookpal
Jessica Wetzel
eCommerce Manager
School Health Corp
Editor in Chief
Don Davis
Internet Retailer
Ben PressleyHead of Customer Success Group & Enterprise Strategy
Head of Customer Success
Group & Enterprise Strategy
Ben Pressley
Magento
Tony DiCostanzo
President
Bookpal
Jessica Wetzel
eCommerce Manager
School Health Corp
10 Ways to Boost the B2B Shopping Experience
PERSONALIZE SHOPPING
1. Intuitive navigation & search
2. Account personalization
3. Tailored, dynamic pricing
4. Product recommendations
CONVENIENT SELF-SERVE FEATURES
5. Quick order/bulk entry
6. Intuitive reordering
7. Content / Product Information
IMPROVE CUSTOMER SERVICE
8. Account management
9. Approval workflows
10. Relationship management
Magento is an eBay Inc. company. © 2015 Magento, Inc. All rights reserved.
Magento empowers B2B manufacturers
and distributors worldwide to deliver
the consumerized digital commerce
experience today’s business buyers
have come to expect.
Magento: A Leader in B2B
* eBay Enterprise is number one in providing eCommerce platform technology to companies in the Internet Retai ler® Top 500 Guide®. Magento is part
of eBay Enterprise.
Forrester Research, Inc. has cited
Magento as a Strong Performer among
the eight most significant B2B commerce
suite vendors in their report “The Forrester
Wave™: B2B Commerce Suites, Q2 2015.
#1eCommerce Platform
Provider* in the Internet
Retailer® 500 Guide®
30%of our merchants
have a B2B
component
Magento: A Leader in B2B
Magento is an eBay Inc. company. © 2015 Magento, Inc. All rights reserved.
Flexibility
Speed
Value
Are you ready to grow your B2B channel?
magento.com/betterB2B
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