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A presentation for ChangeUp Coordinators delivered in London on 28 April by Mark Walker, Third Sector ICT Champion for south east England
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Introduction to Social Media
Mark Walker, SCIP
Regional ICT Champion for the South East
Regional ICT Champions
• A champion for ICT in your region• To help local infrastructure organisations
– Operate more efficiently in its day to day work– Be more effective in its reach and influence– Meet the needs of front line organisations
• Voice, representation, advocacy• Signposting sources of help• Strategic support
Regional ICT Champions
Three strands for 2010/11
• Signposting to information about third sector use of ICT– Top websites– Databases, websites, funding, fundraising
• Support services for the third sector– Suppliers, volunteers, social enterprises, CVS
• Social Media– Benefits, techniques
About This Session
• What is Social Media• What is it for?• How does it work?• Suggested next steps• Your questions
What is social media for?
• Fundraising
• Communications
• Information
• Collaboration
• Productivity
• Interaction
• Branding
• Development
• Trust
Communication
Delivering Better Services
Generating Income
Context
Who uses the internet?
• Staff• Volunteers• Trustees• Funders• Partners• Peer Group• Suppliers• Beneficiaries• Service users• Community
Who is Using Social Media?
• Young People• Older People• Wealthy People• Poor People• People With Disabilities• Geographic Communities• Communities of Interest• Government• Business• Individuals
• Your Colleagues• Your Volunteers• Your Friends• Your Family• Your Funders• Your Partners• Your Customers• Your Competitors• Your Suppliers
Who doesn’t use the internet?
• 10 million adults have never used the internet of which 4 million are also socially excluded [PWC 2009]
• Of the 4 million, 39% are over 65, 38% are unemployed and 19% are families with children.
• 70% of people living in social housing aren’t online – which is 28% of everyone not online [Oxford Internet Survey 2007]
• 70% of people over 65 have never used the internet [ONS 08]
Third Sector use of the internet
66% - fundraising and other research
61% - purchasing goods and services
51% - online membership or subscriptions
45% - remote access
40% - e-learning
37% - social networking
21% - blogging
20% - VoIP / Skype – internet telephone calls
nfpSynergy, Virtual Promise 2008 - groups with <£1m turnover
Third Sector Use of Social Media
• 94% of orgs had HEARD of New Media or Social Media
• Of these, 60% had used Social Media in some form
• 70% had used Forums
• 60% had used Blogs
• 60% had used Media Storage
• 60% had used Google Apps
• 40% had used Wikis
• 20% had used Twitter
• 10% had used Social Bookmarking
[ICT Champion survey of third sector organisations in East of England – March 2009]
What is social media?
Jargon
• Podcasting• Blogs• Video-sharing• Microblogging • Social Networking• Social Bookmarking• Document-sharing• Video Conferencing
• Facebook• LinkedIn• Twitter• Ning• Youtube• Yammer• Slideshare• SurveyMonkey• Wikis• Email forums• Bulletin boards
Social Media and Web 2.0
Web 1.0
• 1990s• Websites• One-way• Online reflecting offline• Advertising• Shopping
Web 2.0
• 2000s• Networks + community• Interactive• New ways of doing things• Conversation• PR• Transparency
What is Social Media?
• Interactive• Multi-functional• Fashionable• Dynamic
• People• Voice• Media
• Social spaces• Online community• Networks
• Video• Audio• Pictures• Words
What shall I do?
The Problem
• Too Many Choices• Too Many Voices• Too Little Time• Too Little Direction
The Solution
• Patience• Focus and Purpose• Routine Activity• Measure and Review
So What Should I Do?
Step 1: Start Listening
• Join In– Google Alerts– Twitter– Facebook
• Ask around– Colleagues– Friends
Step 2: Look and Learn
• Explore• Ask peer group• Research
• Twitter• Youtube• Facebook• Wordpress
Step 2: Look and Learn
• Read About It– Guides– Blogs– Podcasts– News– Books
• 30 Minutes a Day• Small Steps• Adjust Your Routine• Build a Network• Be Patient• Be Selective• Be Focused
www.flickr.com/photos/balakov/
Step 3: Review and Improve
A guided tour
• Twitter.com• Tweetdeck.com
• Objectives • Audience• Research• Planning• Doing• Measure
Next Steps: Finding Your Way
• www.icrossing.co.uk/what-we-think - Twitter 101 + What is Social Media?
• nonprofits.change.org/blog/view/10_twitter_tips_for_nonprofit_organizations
• www.timdavies.org.uk/2009/02/27/explaining-twitter-in-one-page/
• www.slideshare.net/nathantwright/an-intro-to-facebook-and-twitter-for-nonprofits
• www.slideshare.net/AmySampleWard/twitterorg-twitter-for-nonprofit-organizations
• Search for: Social Media Non Profits UK
Thank you
This workshop is based on the work of:
Visit the Regional ICT Champions website atwww.ictchampions.org.uk