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5 December 2012
Thank you for joining us! Today’s webinar will begin at 11 AM Eastern Time (5 PM Central European Time)
AudioCodes and Infonetics Research Webinar
Extending Integrated Services to SMBs and Branch Offices
Note: The audio portion of today’s webinar requires a Windows-based computer with audio capabilities and either speakers or a headset
Today’s Speakers
Note: The audio portion of today’s webinar requires a Windows-based computer with audio capabilities and either speakers or a headset
Dani Kiryati Marketing Manager
AudioCodes
Diane Myers Directing Analyst
VoIP and IMS Infonetics Research
Agenda
Market trends • IP integrated access and SIP trunking services
• Hosted PBX and UC services
• Value proposition of converged voice and data access
• Enterprise branch routers
• The needs of SMBs and Branch offices
Enabling integrated business services • All-in-one devices for business services
• Consistent high performance of voice and data services
• The importance of flexible WAN access
• Ensuring redundancy and survivability of SMBs and branch offices
• The benefits of hybrid platforms
Extending Integrated Services to
SMBs and Branch Offices
Diane Myers
Principal Analyst – VoIP, UC, and IMS
© 2012 Infonetics Research, Inc. 5
Needs of SMBs and branches
• Limited IT support on site
– Require solutions that are easy to deploy and manage
• Cost effective solutions
– Wide range of options including fully outsourced,
converged voice and data, managed services
© 2012 Infonetics Research, Inc. 6
Convenience, cost savings w/ integrated access
• IP integrated access runs voice and data services over a single physical
connection
– Dynamic bandwidth allocation provides voice prioritization over the connection
• Ideally suited for SMBs and branch offices
0
5,000,000
CY11 CY12 CY13 CY14
Wo
rld
wid
e T
run
ks
IP integrated access
Source: Infonetics Research, VoIP and UC Services and Subscribers Market Share, Size, and Forecasts, September 2012
© 2012 Infonetics Research, Inc. 7
Migration to SIP trunking
Bundled offering
• Single provider for SIP trunk and
physical network connectivity
• Option for end-to-end QoS for
SIP traffic
• Clear demarcation of SIP trunk at
CPE
Over-the-top
• Separate SIP trunk and data providers
• “Bring your own bandwidth”
• Shop around for the best offering
• SIP traffic is at the mercy of data provider
SIP Trunk and
Data Provider
Customer
premise
SIP Trunk Provider
Data Provider
Customer
premise
© 2012 Infonetics Research, Inc. 8
SIP trunking benefits
• Centralization
– Centralizing services at a few POPs gives economies of scale
• Consolidation
– SIP trunks utilize the data network
– Fewer physical ports needed
– Centralized architectures require fewer devices
• Simplification
– Capacity management: Size the enterprise, not each site
• Right-sizing
– With TDM trunking, circuits maybe be under-utilized most of the time
– SIP trunking offers bursting, going over your allotted circuits during peak
periods
© 2012 Infonetics Research, Inc. 9
Cloud communications accelerating
• Wide range of options for businesses
– Full UC applications, small and large providers, hybrid solutions (premises + hosted)
• Places management, upgrades, day to day troubleshooting into hands of
provider
Hosted IP PBX/UC Market Size and Forecast by Region
$0
$12
CY10 CY11 CY12 CY13 CY14 CY15 CY16
Reven
ue (
US
$ B
illio
ns)
North America EMEA Asia Pacific CALA
Source: Infonetics Research, VoIP and UC Services and Subscribers Market Share, Size, and Forecasts, September 2012
© 2012 Infonetics Research, Inc. 10
Value proposition of converged services
• Single provider
• Cost effective
• Deploy new and enhanced services in the cloud
© 2012 Infonetics Research, Inc. 11
Multi-purpose routers facilitating converged services
• Supporting data along
with additional
networking services
such as voice/SIP
trunking
• Broad range of
vendor offerings
Worldwide Revenue by Router Type
$0
$2,400
CY11 CY12 CY13 CY14 CY15 CY16
Re
ve
nu
e (
Mil
lio
ns
)
Branch office Low-end/SOHO
Source: Infonetics Research, Enterprise Routers Market Share, Size, and Forecasts, September 2012
Enabling Integrated
Business Services
Dani Kiryati Marketing Manager
AudioCodes
Why Service Providers Need Multi-Service CPE
• Clear point of demarcation
• Consistent high performance across all offered services
• Wide range of PSTN and WAN interfaces supported
• Integrated E-SBC enables secured SIP Trunking
• Certified interoperability with a variety of UC and IP-PBXs
• Built-in Quality of Experience (QoE) management solution
ALL-IN-ONE ACCESS DEVICES FOR BUSINESS COMMUNICATIONS SERVICES
Multi Service Business Router (MSBR)
• Access
• Router
• LAN Switch
• VoIP Gateway
• IP-PBX (on OSN server)
• SIP Normalization
• E-SBC & Firewall
• Multiple service providers
• PSTN fallback & Life Line
All in one box
Enabling a Wide Range of Business Services
Business services for SMBs and SMEs
• Data Services – Internet Access, MPLS/VPN, VAS
• Integrated access – Data and Voice
• IP Centrex and hosted services
• SIP Trunking
• TDM to VoIP Trunking
MSBR Models
Mediant™ 800 MSBR
Mediant™ 850 MSBR
Mediant™ 1000 MSBR
PSTN Capacity Single E1/T1/J1 Span Two E1/T1 Spans Four E1/T1 Spans
WAN interfaces Single interface (xDSL or GE)
Integral Copper GE with two WAN interfaces (xDSL or GE)
Single interface (xDSL or GE)
WAN Access
Redundancy
Data Firewall and
Router
E-SBC Capacity 60 60 150
Quality of Experience
(SEM)
OSN Server Platform
(optional)
Branch Survivability
Benchmark Testing
• Mediant 800 tested and compared to three multi-service routers from other vendors by a third party lab
• The devices were tested with the following services enabled: - Routing – Routing Packets without any services enabled
- NAT – Network address translation
- QoS – Traffic classification, shaping and congestion
AudioCodes Vendor A Vendor B1 Vendor B2 AudioCodes Vendor A Vendor B1 Vendor B2
Consistent High-Performance
0
20
40
60
80
100
120
140
160
180
Routing+NAT
Routing+NAT+
Firewall
Routing+NAT+
Firewall+QoS
Routing+NAT+
Firewall+QoS+VoIP
Thro
ugh
pu
t (
Kp
ps)
AudioCodes
Vendor B
Vendor C
WAN
• Dedicated Core for Data services
• Dedicated Core for VoIP services
• Cavium CPU optimized for NAT/IPSEC/SRTP Encryption
Data VoIP
VoIP Data
Maintain performance while introducing new services
Redundancy and Survivability
Stand Alone Survivability (SAS) during WAN or hosted service outage • Automatically learned dial plan
• Internal and external calling
• Advanced telephony features
• Automatic recovery to normal mode
Redundant WAN and LAN • 4G/3G cellular backup
• Copper Ethernet
• Fiber Ethernet
• DSL
Session Experience Manager – Optimizing Your Voice Quality
• Intelligent analysis tool to monitor VoIP quality
• Identify, fix and prevent issues
• Detailed view of voice call traffic
SIP Trunking with Redundant WAN Access
SIP Trunk
Mediant 850 MSBR
IP-PBX
SIP Trunking Provider
IP Phones
SIP
3G/4G
MSBR enables • Secure and Resilient TDM/SIP Trunking • Guarantied PBX to SoftSwitch Interoperability • Voice and Data quality monitoring • Fallback to cellular 3G/4G • Integration into MPLS/VPN backbones
PLCM
SMB connected to Hosted UC / Centrex
Bad Stuff
SRTP
/TLS
SRTP
/TLS
Service Provider
Mediant 850 MSBR
Hosted UC application server
MSBR enables
• Multiple WAN redundancy
• Stand alone survivability
• PSTN Break-through
• Guarantied SLA for cloud/hosted Services
DSL
PSTN
E1/T1
Fiber
Enhanced Applications
Enable service differentiation using built-in server module for 3rd Party solutions and services
• IP-PBX • Data backup services • Microsoft Lync • Fax Server • Voice Call logging • Auto attendant • Emergency Routing application
NFON – Regional German Service Provider
• Fully managed CPE for the SMB market
• Hosted Services for Enterprise Customers
• Internet Access Services
Case Study nfon (www.nfon.net), a leading ISP and provider of cloud-based enterprise PBX solutions selected the AudioCodes Mediant 800 Multi-Service Business Router (MSBR) as a CPE device providing connectivity for its customers throughout Germany and Austria.
Summary – Extending Integrated Services with MSBR
• Integrated device: Data, VoIP, Security, Access
• Converged Data and Voice connectivity
• Single point of demarcation
All-in-one
• Dual core architecture
• Separate processors for data and voice
• Dedicated DSP resources and application server
Consistent performance
• Copper and Fiber Ethernet
• xDSL
• Cellular 3G/4G
Flexible WAN Access
• Dynamic and static routing
• LAN ports with (enhanced) PoE
• Wi-Fi access point
Integrated Router and LAN
• Redundant WAN links
• Stand alone survivability (SAS)
• Dual PSTN fallback
Branch Survivability
Questions and Answers
Diane Myers Directing Analyst, VoIP and IMS
+1 408.583.3391 [email protected]
twitter.com/dianemyers www.infonetics.com
Dani Kiryati Marketing Manager
[email protected] twitter.com/dkiryati
www.audiocodes.com