11

Money Advice Service

Target Organisation Chart

‘Target’ reflects formal approval by the organisation in line with agreed operational and workforce plans

As at 1 July 2015

22

Overall business unit structure

Executive Office

UK financial capability Customer UK debt advice and

corporate services

33

Executive Office

Chief executive

UK financial capability director Customer director

PA (shared with UK FinCap Director)

UK debt advice and corporate services

director

PA

Senior PA to chief executive and chair

44

UK financial capability business unit

UK financial capability director

Head of financial capability and

strategic alliances

Head of insight and evaluation

Head of policy and propositions

55

Financial capability and strategic alliances team

Head of financial capability and

strategic alliances

Team design to be confirmed

66

Insight and evaluation team

Head of insight and evaluation

Senior insight manager

Insight manager

Insight manager

Insight analyst

Senior insight manager

Insight manager

Insight manger

Research intern

(FTA role)

Corporate performance manager

Performance analyst

Research and evaluation manager

Research and evaluation executive

(FTA role)

77

Policy and propositions team

Head of policy and propositions

Senior policy manager

Advice manager *2

Proposition manager *3

Policy manager *4 Policy executive

Wales manager Scotland manager

NI manager

One policy manager is assigned to the Debt Advice team

88

Customer Business Unit

Customer director

Head of corporate communications Head of marketing Head of digital

services Head of

development Head of off line

services

Head of partnership

delivery

PA

99

Corporate communications team

Head of corporate communications

PR and media relations manager

Corporate communications

manager

Public affairs and stakeholder

engagement manager

Public affairs and stakeholder

engagement executive

Internal and corporate communications

executive

1010

Marketing team

Head of marketing

Senior marketing manager

In house design executive

Campaigns lead

Digital marketing manager

SEO manager

(0.6 FTE role)

Digital optimisation executive

CRM manager

1111

Digital services team Head of digital

services

Managing editor

Core content editor

Digital editor

Digital editor

Digital editor

Senior digital content producer

Digital content producer

Social media manager

MI analyst Lead product manager

Product manager

Product manager

Lead UX designer Visual designer UX tester and

researcher

1212

Development team

Head of development

Agile delivery manager

Lead front end developer

Front end developer

Front end developer

Lead developer

Senior developer

Senior developer

Developer

Developer

Lead QA/BA

BA/QA

BA/QA

Systems architect

1313

Off line services team

Head of off-line services

Service delivery support manager

Protocols and communications

executive

Training executive

Performance and reporting executive

Face to face, telephone and web

chat manager

QA executive

QA executive

Face to face, telephone and web

chat executive

Face to face, telephone and web

chat executive

1414

Partnership Delivery team

Head of partnership development

Strategic partnership manager

(media/lifestyle)

Partnership development manager

Partnership development executive

Strategic partnership manager (FS)

Partnership development manager

Partnership development manager

Strategic partnership manager (public/NFP)

Partnership development manager

Partnership development manager

Syndication manager

Partnership operations executive

1515

UK debt advice & corporate services business unit

UK debt advice and corporate services

director

Head of HR Head of finance Head of UK debt advice Governance manager Corporate strategy manager

Head of planning and change management

PA

1616

HR team

Head of HR

HR executive HR executive

(learning and development)

HR business partner (fixed term role)

1717

Finance team

Head of finance

Management accountant Finance executive

1818

Procurement, FM and IT services team

Head of procurement, FM and IT services

Procurement manager IT service delivery manager

Information security executive

Technical analyst

Purchasing, supplier relations and FM

executive

Facilities management executive

Procurement legal executive

1919

Planning and change management team

Head of planning and change management

Customer delivery project manager

Customer delivery project manager

Project and risk assurance executive

2020

UK debt advice team

Head of UK debt advice

Operations manager

Quality and transformation

manager

Commissioning manager

Commissioning executive

Quality innovation manager

Innovation manager

Innovation executive

Sector co-ordination manager

Sector engagement manager

Sector engagement manager (products)

Debt advice executive