1.1.2 1

1.1.2 2

India Post's products and services will be the

customer's first choice

1.1.2 3

1.To sustain its position as the largest postal network in the world touching the lives of every citizen in the country.2.To provide mail, parcel, money transfer, banking, insurance and retail services with speed and reliability.3.To provide services to the customers on value-for-money basis.4.To ensure that the employees are proud to be its main strength and serve its customers with a human touch.5.To continue to deliver social security services and to enable last mile connectivity as a Government of India platform.

1. What is the Vision and Mission statement of the India post?

2. How your B.O can contribute in achieving vision of Indiapost ?

3. Who is the head of a Circle? 4. In which office your account is

consolidated and accounted?

1.1.2 4

1.1.2 5

Do you know about Indiapost website?

Let us log on to India post websitewww.indiapost.gov.in

1.1.2 6

Trainees to log on to the site. Use tools on the website to calculate interest rate of SB, RD,TD, MIS, SCSSCalculation of RPLI premium with the help of premium calculator available in the websiteLocate five pin codes,Track and trace eMO, Speedpost (domestic & international)

1.1.2 7

Implemented on 25-7-2011 To provide track and trace facility for

registered articles At SO/HO regd articles are booked with

unique 13 digit barcodes Registered articles will be booked with RP-

1 receipts in BO At AO the article is then bar-coded

The following softwares enable tracking of article in the website

Through these softwares articles information is sent to the central server.

1. Speednet 2. eMO 3. R.net 4. Parcel net

1.1.2 8

1.1.2 9

The barcode number will be intimated through BO slip to concerned BOs

The tracking facility is available through the bar code number given at AO w.r.t number of RP-1 receipt

Tracking can be done at Indiapost website Articles are booked with pincode to ensure

fast delivery

1. Introduced in 2013

2. Parcels booked in BO, will be re-booked with bar-code in account office.

3. The bar-code number will be intimated to the B.O through B.O. slip

4. Tracking facility is available

1.1.2 10

1.Can a customer find out the interest on Time Deposit savings of two years from the indiapost website? Yes/No

2.Can a customer lodge a complaint for non delivery of registered article on indiapost website? Yes/No

3.What is the address of Indiapost website…………………….

4.Branch Post Offices will be covered by the IT & Modernisation Project - Yes/No

5.Signatures of the customers opening SB Account can be scanned. Yes /No

6.Branch Post Office will be networked which means that their transactions can be uploaded to the data centre. Yes/No

11New Developments Review1.1.2

1.1.2 12