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12.0Key Performance
IndicatorsExamples
>
TMSA
Ships in Service Training Material
Dashboard
Ships in Service Training Material A-M CHAUVEL
Key Performance Indicators
Ships in Service Training Material A-M CHAUVEL
The intent of this module is to enlarge
the scope of the step 8
KPI’s implementation,
if necessary, during a training session.
These examples can be used by
selecting the most appropriate ones
according to the needs. If you find 8 people you
are very observant
A dashboard falls one level down in the businessdecision making process from a scorecard;as it is less focused on a strategic objective and more tied to specific operational goals.
An operational goal may directly contribute to one ormore higher level strategic objectives.
Within a dashboard, execution of the operational goalitself becomes the focus, not the higher level strategy.The purpose of a dashboard is to provide the user with actionable business information in a format that is both intuitive and insightful.
Dashboards leverage operational data primarily in theform of metrics and KPIs.
Dashboard for Key Performance Indicators
Ships in Service Training Material A-M CHAUVEL
Before to start collecting data determine:
Strategy for Collecting Data
Ships in Service Training Material A-M CHAUVEL
1- The purpose of the data to be collected
2- The nature of the data to be collected
3- The characteristics of the data to be collected
4- Whether the data can be expressed in terms
that invite comparisons
5- Whether the data place priority on the key
performance indicators
6- Whether it will be possible to use random
sampling or to use 100% data collection
Reporting Performance
Ships in Service Training Material A-M CHAUVEL
Three ways to use the data for a
performance’s report :
1- Written Report
2- Table Report
3- Matrix Report
Maritime incidents are the source of most reported oil spills, particularly on a volume basis.
On average, 1.8 million gallons of various types of oil were spilled each year by all transportation and non transportation sources between 1991 and 2001. Of this, 78 percent of oil spilled came from incidents associated with maritime transportation, 10 percent from pipeline incidents, and over 1 percent from all other transportation modes.Oil cargo accounted for 58 percent of the total volume spilled in 2000.
Failures in transportation systems (vessels, pipelines, highway vehicles, and railroad equipment) or errors made by operators can result in spillage of crude oil, refined petroleum products, and other materials and cause serious damage to the environment.
The ultimate impact of each spill depends on the location and volume of the spill, weather conditions, and the natural resources affected.
Oil Spills into U.S. Waters (1991 - 2001)
Ships in Service Training Material A-M CHAUVEL
1 - Written Report
Maritime tank vessels 37.4 7,245,027
Maritime other vessels 18.5 3,584,388
Maritime facilities 21.8 4,210,114
Pipeline 10.4 2,003,526
Highway, rail, and other transportation
1.5 285,191
Non transportation structures and facilities
3.7 723,172
Unknown and other 6.7 1,299,139
Total 100.0 19,350,557
Mode or sourcePercentage
of totalAll oil spills
(gallons)
Share of Total Oil Spills by Volume and Source
Oil Spills into U.S. Waters (1991 - 2001)
Ships in Service Training Material A-M CHAUVEL
2 - Table Report
Maritime tankVessels: 37.4%
Maritime otherVessels: 18.5%
Maritime Facilities: 21.8%
Pipeline: 10.4%
Non transportation structures and Facilities: 3.7%
Highway, rail, andother transportation: 1.5%
Unknown and other: 6.7%
Oil Spills into U.S. Waters (1991 - 2001)
Ships in Service Training Material A-M CHAUVEL
Share of Total Oil Spills by Volume and Source
3 - Matrix Report
Matrix
A-M CHAUVEL
Decomposition Position Evolution Repartition Correlation
Po
ints
Cu
rves
Co
lon
sB
ars
Pie
s
TY
PE
S o
f M
ET
RIC
STYPES of COMPARISON
- Be based on accurate data
- Be easy to produce regularly
and consistently
- Provide a quick overview
- Be detailed enough to be actionable
- Be appropriate for the situation
Matrix
Ships in Service Training Material A-M CHAUVEL
Matrix to be effective must :
4
3
5
2
1
9878 848280 908886 969492
To
tal L
oss
es p
er 1
000
ship
s
Dashboard (Graph Charts)
Ships in Service Training Material A-M CHAUVEL
Risk Management Indicators
Ships in Service Training Material A-M CHAUVEL
Shipping Industry
Nu
mb
er o
f F
atal
itie
s an
d I
nju
ries
Fatalities Injuries
Ships in Service Training Material A-M CHAUVEL
Marine Fatalities and Injuries, 1994-2003
Canada
State of Southland's Coastal Marine Environment
Ships in Service Training Material A-M CHAUVEL
Commercial Boat Accident Types 1999 to 2004
Grounding39%
Collision15%
Other14%
Machinery failures11%
Capsize6%
Sinking 3%
Flooding 5%
Fire 3%
Foundering 6%
International Terrorist Attacks Indicators
Ships in Service Training Material A-M CHAUVEL
2000199519901985
500
300
200
100
400
Piracy & Armed Robbery Indicators
Ships in Service Training Material A-M CHAUVEL
30
20
0
40
10
TotalSouth China
SeaMalaccaStrait
IndianOceanEast
Africa
WestAfricaSouth
America& Caribbean
MediterraneanSea
Piracy & Armed Robbery Indicators ( 2001 )
Ships in Service Training Material A-M CHAUVEL
Dash board
Ships in Service Training Material A-M CHAUVEL
Shipboard Safety
Hazards : Fire Location (Colons)
Ships in Service Training Material D. D’HANIS
0%
10%
20%
30%
40%
50%
MachinerySpaces Unknown
ExternalFire
Sources
CargoPumpRoom
Accommodation Cargoarea
Hazards : Fire Location (Pareto)
Ships in Service Training Material D. D’HANIS
0%
20%
40%
60%
80%
100%
Machinery Spaces
Unknown
ExternalFire
Sources
Cargo PumpRoom
Accommodation
Cargo area
Ships in Service Training Material D. D’HANIS
Hazards : Fires in Machinery Spaces
0%
10%
20%
30%
40%
50%
HeatHot
surfaces
ElectricalUnknown
Hotwork
Internalto
machinery
Ships in Service Training Material D. D’HANIS
0%
5%
10%
15%
20%
30%
UnknownExternalHumanElectricalshortspark
Gallerycocking
HotSurfacesExhaust
stack
Hotwork
HeatersPortableHeaters
25%
Hazards : Ignition Sources in Accommodations
Hazards : Ignition Sources in Cargo area
Ships in Service Training Material D. D’HANIS
0%
5%
10%
15%
20%
25%
UnknownChemicalReaction
ExternalItem
HotSurfaceExhaustSparks
ElectricalShortSpark
HotWork
ExplosionCargo
Firework
Human StaticElectricityLighting
Hazards : Lifeboat Incidents by Type
Ships in Service Training Material D. D’HANIS
0%
15%
30%
45%
60%
90%
Freefall
75%
Enclosed withonboard release
Open withonboard release
Open withoutonboard release
Ships in Service Training Material D. D’HANIS
0%
10%
20%
30%
40%
50%
Drills SurveyMaintenance
Hazards : Lifeboat Incidents by Activity
Hazards : Primary Causes of Lifeboat Incidents
Ships in Service Training Material D. D’HANIS
0%
10%
20%
30%
40%
60%
50%
Designfault
Equipmentfailure
Lackof
maintenance
Lack ofcommunication
Failure tofollow theprocedure
Lack oftraining
Hazards : Lifeboat Incidents by Equipment Failure
Ships in Service Training Material D. D’HANIS
0%
10%
20%
30%
40%
BrakeHookQuick
release
OtherGriperelease
Boatactivatedrelease
Fallwire
Hazards : Lifeboat Incidents by lack of maintenance
Ships in Service Training Material D. D’HANIS
0%
10%
20%
30%
40%
BoatActivatedrelease
HookQuick
release
OtherBrake Davit
GOALS MEASURETARGETS from July 2001 to June 2006
A - Eliminate all fatalities, accidents and mishaps involving international SOLAS vessels in New Zealand waters and New Zealand SOLAS vessels anywhere
The rate of fatalities, accidents and mishaps involving international SOLAS vessels in New Zealand waters and New Zealand SOLAS vessels anywhere
25% reduction froma starting point of: •0.4 fatalities/qr •17.1 accidents/qr •2.7 mishaps/qr
B - Minimize all fatalities, accidents and mishaps involving New Zealand commercial vessels (excluding fishing and marine craft used in adventure tourism)
The rate of fatalities, accidents and mishaps involving New Zealand commercial vessels (excluding fishing and marine craft used in adventure tourism)
50% reduction froma starting point of:
•0.3 fatalities/qr •26.3 accidents/qr •5.7 mishaps/qr
Ships in Service Training Material A-M CHAUVEL
Commercial Boat Accident Types 1999 to 2004
New Zealand
Dashboard
Ships in Service Training Material A-M CHAUVEL
Human Injuries
Fre
que
ncy
40
0
30
10
20
1 2 3 4 5 6 7 8 9 10 11 X
1- Finger/hand2- Elbow3- Lower back4- Wrist
5- Head
6- Upper back
7- Knee
8- Upper arm
9- Fore arm
10- Neck11- LegX- Other
Ships in Service Training Material A-M CHAUVEL
Frequency of Injuries by Body Location
Fre
que
ncy
0
30
10
20
1 2 3 4 5 X
1- Upper limb2- Back3- Knee4- Neck
5- Shoulder
X- Other
Ships in Service Training Material A-M CHAUVEL
Soft Injuries by Body Location
Fre
que
ncy
0
30
10
20
1 2 3 4 5 6 7 X
1- Pain2- Strain3- Cut4- Bite
5- Bruise
6- Sprain
7- Surgery/ Missed work
X- Other
Ships in Service Training Material A-M CHAUVEL
Frequency of Injuries by Type
0 2 4 6 8 10 12 14Hours on duty
1.5
1.0
0.5
0.0
2.5
2.0
Ris
k re
lati
ve
Ships in Service Training Material FOLKARD
Relative Risk of Accident during work shift duration
Key Performance Indicators
Ships in Service Training Material A-M CHAUVEL
Chemical Industry
1. Customer Dissatisfaction 2. Addressable Broadband Market 3. Employee Engagement Index 4. Percentage of Women, Ethnic Minorities and Disabled Employees 5. Lost Time Injury rate
6. Sickness Absence rate 7. Ethical Trading 8. Greenhouse Gas Emissions 9. Total Waste (including recycling rate)10. Ethical Performance Measure 11. Community Contribution12. Supplier Relationships
Key Performance Indicators (Chemical Industry)
Ships in Service Training Material A-M CHAUVEL
Ships in Service Training Material A-M CHAUVEL
Select Key Performance Indicators 2004 2003
1) Operating
Worldwide production on a BOE basis, excluding Syncrude (MBD) 1,582 1,590
Production from natural gas and natural gas liquids 35% 41%
Total proved reserves at year-end (billion BOE, excluding Syncrude) 7.6 7.8
R&M refinery utilization rate 94% 95%
Worldwide petroleum products sales (MBD) 3,141 3,046
2) Social
Employees at year-end 35,800 39,000
Combined work force on-the-job fatalities 0 4
Combined work force 0.78 0.96
Estimated philanthropic investment (millions of dollars) 37.1 36.5
3) Environmental
Liquid hydrocarbons spilled (in barrels; greater than 1 barrel) 11,833 10,882
Percent of spilled hydrocarbons recovered (in barrels; greater than 1 barrel)
53% 70%
Greenhouse gas emissions (million tonnes CO2 equivalent) N.Av 53
Hazardous wastes (thousand tonnes) N.Av 64
Waste Contract Total Weight and Cost for the site
CostWeight
Matrix
Ships in Service Training Material A-M CHAUVEL
CostMonth & (Number of employees)
Wei
ght
in t
ons
Cos
t
Weight and Cost of compactor waste
Matrix
Ships in Service Training Material A-M CHAUVEL
1. Management commitment, accountability, involvement and leadership 2. Training and education 3. Employee involvement 4. Workplace hazard identification and analysis 5. Workplace hazard prevention, elimination and control
Kodak has significantly reduced injuries since 1999.- In 2004 Kodak announced a public goal
to reduce injuries by 50% worldwide.- In 2005, the company met that goal,
reducing the number of people being injured by 50%. Our efforts to further improve performance will continue,
though we met the 50% goal in the first year.
Health & Safety Performance
Ships in Service Training Material A-M CHAUVEL
Kodak : Health & Safety Program Core Elements
Ships in Service Training Material A-M CHAUVEL
Health, Safety & Environmental Program Goals
Ships in Service Training Material A-M CHAUVEL
Kodak : Five-year Environmental Goals & Results
AccomplishedAll of our major manufacturing sites and corporate environmental management system to be ISO 14001 certified
Down 85% (by aggregate weight)
Reduce and/or eliminate the use of heavy metals in products where feasible.
Water down 36% (indexed to production)
Reduce the use of water in production by 15%
Energy down 19 % (indexed to production)
Reduce energy use by 15%
Waste down 47%(indexed to production)
Reduce manufacturing wasteby 25%
Conserve Natural Resources
Emissions down 17% Reduce greenhouse gas(carbon dioxide) emissions from power production by 20%
Emissions down 69% Reduce emissions of methylene chloride by 50%
Emissions down 44%40% aggregate reduction in emissions of 30 priority chemicals
Reduction in Emissions
ResultGoalStrategic Initiative
2008 Company KSIR Goal
Safety Incident Rate Worldwide
Number of Safety Incidents Worldwide
Ships in Service Training Material A-M CHAUVEL
Safety Incidents Goal
Key Performance Indicators
Ships in Service Training Material A-M CHAUVEL
Human Resources
KPI’s that may be used to monitor the performanceand success for recruitment :
- Our ability to attract suitable candidates,
- Selection and screening quality candidates,
- Accuracy and reliability of information provided
- Speed of turnaround of key stages such as Job Profiling, CV delivery and Interview arrangements,
- Query response time,
- Competitive recruitment costs.
Key Performance Indicators ( Recruitment )
Ships in Service Training Material A-M CHAUVEL
Key Performance Indicators
Ships in Service Training Material A-M CHAUVEL
Heavy Industry
Key Performance Indicators (Steel mill)
Ships in Service Training Material A-M CHAUVEL
A dashboard based on “8 Principles”:
- Sustainable and profitable growth
- Health & Safety management and risk management
- Commitments in respect of the environment
- Open and responsible dialogue with the stakeholders
- Skills Development around common values of quality and efficiency
- Innovation for value creation and support Sustainable Development
- Corporate governance
- Responsible citizenship
ROCE 6.6 8,5 26.6Gearing Ratio (%) 0.74 0.55 0.20Synergies (€M compared to 2001)
190 405 560
2003 2004Indicators 2002
Ships in Service Training Material A-M CHAUVEL
P1 - Sustainable & Profitable Growth
A-M CHAUVEL
Number of fatal accidents, company employees
11 5 5
Number of fatal accidents, contractors
13 6 10
Accident frequency rate at Group level
9 5,5 3,6
Accident severity rate at Group level
0.44 0.38 0.27
Number of safety data sheets 393 431 446Number of by-product safety data sheets
31 63 84
Percentage of company business model covered by risk management
68 100 100
2003 2004Indicators 2002
P2 - Heath, Safety & Risk Management
A-M CHAUVEL
Environmental management system
Percentage of employees working in an ISO 14001 certified environment
80 96 97
Environmental management system
Percentage of ISO 14001 certified production sites
61 77 92
Air pollution Ducted dust (kg/tons steel) 0.26 0.27 0.25
Air pollutionSO2 emissions (kg/tons steel) 1.11 1.05 1.17
Air pollutionNOx emissions (kg/tons steel) 1.22 1.16 1.11
Air pollutionCO2 emissions (tons/tons steel)
1.50 1.50 1.55
2003 20042002Indicators
P3 - Commitments in respect of the Environment
Ships in Service Training Material A-M CHAUVEL
Water
Water discharge (m3/tonnes steel) (outflow)
4,4 4.15 3,74
Water quality
Chemical Oxygen Demand (COD) (g/tons steel)
238 190 190
Water quality
Suspended matters in water (kg/tons steel)
149 118 93
Residues
Residue eliminated by discharging or incinerated (kg/tons steel)
- 42.6 31.6
ResiduesStored residue (kg/tons steel) - 46.8 33.5
2003 20042002Indicators
P3 - Commitments in respect of the Environment
Dialogue Percentage of employees having access to a dialogue/consultation / representation of grievances structure
100 100 100
Dialogue Establishment of programs for meeting with stakeholders and NGOs at the major production plants
Yes Yes Yes
Dialogue Percentage of major plants holding open days
100 100 100
2003 20042002Indicators
Ships in Service Training Material A-M CHAUVEL
P4 - Open & Responsible dialogue with stakeholders
Manager satisfaction
Implementation of social observatory
Yes Yes Yes
Customer satisfaction
Implementation of customer satisfaction surveys
Yes,per
sector
Yes,per
sector
Yes,per
sectorand
marketPartner satisfaction
Implementation of image/reputation surveys in the vicinity of the major production plants
Yes Yes Yes
2003 20042002Indicators
Ships in Service Training Material A-M CHAUVEL
P4 - Open & Responsible dialogue with stakeholders
Multicultural group
Number of nationalities in the workforce
35 40 45
Multicultural group
Total workforce as of 31 December
104,241 96,294 94,601
Employment Percentageof employees working under a temporary contract
Not consolidated
2.70 2.85
Employment Average seniorityof employees (years)
22 21.5 21.2
Employment Average age of employees (years)
Not consolidated
44.8 44.8
2003 20042002Indicators
Ships in Service Training Material A-M CHAUVEL
P5 - Skills development around common Values of Quality & Efficiency
A-M CHAUVEL
Employment Percentage of women in executive positions
7 8.2
Employment Percentage of women in the total Group workforce
10 10
Employment Percentage of disabled persons in the totalGroup workforce
4.2 4.2
Employment Percentage of employees with flexible working hours
12 12
Training and mobility
Training (number of hours per employee per year)
30.6 39.6
2003 2004Indicators
P5 - Skills development around common Values of Quality & Efficiency
Remuneration Percentage of the workforce having a financial interest in the company’s results
50 58.6 61
Remuneration Percentage of the workforce undergoing a yearly performance evaluation (interview etc.)
35 37.6 39
Remuneration Percentage of managers undergoing a yearlyperformance evaluation
77 82 84
2003 20042002Indicators
Ships in Service Training Material A-M CHAUVEL
P5 - Skills development around common Values of Quality & Efficiency
Innovation Co. gross research expenditure (€M)
153 142 135
Innovation Global research efforts by Co. research+ partners in joint projects (€M)
- 194 182
Innovation Proportion of R&D devoted to the environment (%)
- 38 38
2003 20042002Indicators
Ships in Service Training Material A-M CHAUVEL
P6 - Innovation for Value Creation & SupportSustainable Development
Corporate governance
Number of meetings of Board of Directors
5 8 7
Corporate governance
Average attendance of members at Board meetings (%)
90.6 87 89.7
Corporate governance
Number of Audit Committee meetings
5 8 5
Corporate governance
Average attendance of members Audit Committee (%)
100 97 85
2003 20042002Indicators
Ships in Service Training Material A-M CHAUVEL
P7 - Corporate Governance
A-M CHAUVEL
Corporate governance
Number of Appointments and Remuneration Committee meetings
4 6 5
Corporate governance
Average attendance of members at Appointments and Remuneration Committee meeting (%)
100 87.5 95
Corporate governance
Independent Board members
9 out of 15+ 3
employeerepresentat
ives
9 on 15+ 3
employeerepresentat
ives
11 on 15+ 3
employeerepresentat
ivesCorporate governance
Number of nationalities represented on the Board
6 6 6
2003 20042002Indicators
P7 - Corporate Governance
Ships in Service Training Material A-M CHAUVEL
Restructuring/employment
Percentage of partnerships with local authoritiesfor the repair of the economic and social fabricin case of site closures (%)
100 100 100
Restructuring/employment
Percentage of partnerships with local authoritiesfor the repair of the economic and social fabricin case of site closures (%)
100 100 100
Support for social projects
Budget for supporting/sponsorship social projects (€M)
8 8 8
2003 20042002Indicators
P8 - Responsible Citizenship
Key Performance Indicators
Ships in Service Training Material A-M CHAUVEL
Real State
Delivery of the projectDelivery of the project
Ground engagementGround engagement
Call for tenderCall for tender
First rough draftFirst rough draft
First tender noticeFirst tender notice
Executive Dashboard
Ships in Service Training Material A-M CHAUVEL
Add
ed v
alue
Total time
Executive Dashboard
Ships in Service Training Material A-M CHAUVEL
Idle Time
2400150010000 2000500
100
60
40
20
80
Pe
rce
nt
of
the
pro
gra
mm
es
Number of days
Executive Dashboard : delay between Ground EngagementNotice and Delivery
Ships in Service Training Material A-M CHAUVEL
Bes
t P
erfo
rman
ce
Wors
t Per
form
ance
Dash board
Ships in Service Training Material A-M CHAUVEL
Transportation
Dashboard (Civil Airplane during Qualification)
Ships in Service Training Material A-M CHAUVEL
Dashboard (Civil Airplane in Operation)
Ships in Service Training Material A-M CHAUVEL
Dashboard (Military Airplane in Operation)
Ships in Service Training Material A-M CHAUVEL
Executive Dashboard (Traveling)
Ships in Service Training Material A-M CHAUVEL
Dashboard for car
Ships in Service Training Material A-M CHAUVEL
Dash board
Ships in Service Training Material A-M CHAUVEL
General Industry
Dashboard (Manufacturing Department)
Ships in Service Training Material A-M CHAUVEL
Unknown stoppagesWhy ?
Dashboard (Shipping Department)
Ships in Service Training Material A-M CHAUVEL
Dashboard (Sales Department)
Ships in Service Training Material A-M CHAUVEL
Dashboard (Marketing department)
Ships in Service Training Material A-M CHAUVEL
Dashboard
Ships in Service Training Material A-M CHAUVEL
Annual Report
Ships in Service Training Material A-M CHAUVEL
Honda : Environmental Annual Report Survey
Easy tounderstand
63 %
Average37 %
Too much15 %
Insufficient15 %
Appropriate 70 %
Intelligibility
Amount of information
Parts that needto be improved
Product Development Domain
Environmental Accounting
Environmental Risk Management
Environmental Activities outside Japan
Environmental Management
Annual Targets & Results
Fundamental Principle & Vision
Environmental Management Promotion
100 255 1515 520 10 20
Disposal & Recycling Domain
Parts foundmost interesting
Ships in Service Training Material A-M CHAUVEL
Honda : Environmental Annual Report Survey