13 August 20151 Coherence, Effectiveness, Relevance: Staff Survey Results for COUNTRY Presentation of Staff Survey Results GENERIC TEMPLATE NOTE: 1.This

April 19, 2023 1

Coherence, Effectiveness, Relevance:Staff Survey Results for COUNTRY

Presentation of Staff Survey ResultsGENERIC TEMPLATE

NOTE:1. This tool/guidance has been developed based on the experiences of the DaO Pilot countries. 2. External team to present staff survey results to UNCT.

•Introduction – Survey purpose and response rates

•Results 1 – Staff understanding of and views on CER

•Results 2 – Assessment of “building blocks for change”

•Discussion – Review of key findings and identification of actions to take

•Appendix

PRESENTATION OUTLINE

2

3

BACKGROUND AND PURPOSES OF SURVEY

•The Staff Survey intended to gather opinions from all UN staff on the progress, challenges and key staff issues related to CER in COUNTRY

•Specific purposes:–….

4

SURVEY FORMAT AND RESPONSE RATE

Source: Staff Survey

• Survey structured to investigate two broad issues:– Understanding of, support for and views of progress on CER– Extent to which key “building blocks of change” for staff are in place

• Survey instrument:– Three variations of the survey – full version (xx multiple choice questions,

a open response questions), short version for staff spending less than 10% of their time on CER (yy multiple choice questions, b open response questions), HoA version (zz multiple choice questions, c open response questions)

– Survey offered online with option to complete paper version– Available in English and LANGUAGE (short version only)– Survey open from DATE to DATE

• Response rate:– XXX respondents (approx. A%) started the survey proper [excluding 40

respondents who left the survey within the first three questions]– YYY respondents (approx. B%) completed all questions; fall off in

responses was gradual throughout the survey– Generally good distribution of responses

DEMOGRAPHICS: For which UN organisation do you work?

4

25

79

1

3

28

18

70

11

7

9

5

4

20

10Agency 1

Agency 2

Agency 3

Agency 4

Agency 5

Agency 6

Agency 7

Agency 8

Agency 9

Agency 10

Agency 11

Agency 12

Agency 13

Agency 14

Agency 15

Responses by UN Organization/Unit will be shown

Responses by UN Organization/Unit will not be shown because of lack of critical size

Note: N = XSource: Staff Survey

5

Number of Responses by UN Organisation/Unit

5%

Other

5%Intern (including UNV intern)

5%UN Volunteer (International and National)

5%Consultant (Special Service Agreement,

Service Contract, etc)

G4-G7 20%

G1-G320%

National Officer20%

Internationally recruited

20%

6

DEMOGRAPHICS: What type of contract do you hold?

N = 100Source: Staff Survey April 2008Source: Staff Survey

7

DEMOGRAPHICS: gender, location, area, time

50% Female50%Male45% Programmes

45%Operations

Head of Agency

10%

5%

90%

Capital City

5%

Other location in COUNTRY Outside COUNTRY

25%

0%-10%

50%> 10%

25%

0%

By Gender (N = 100) By Primary Area of Work (N = 100)

By Location (N = 100)By Amount of time spent on CER (N = 100)


8

IMPACT ON DAY-TO-DAY WORK

20%

Significant parts of my job are done differently

20%I do some things differently every day

20%My job is different in minor ways

My job has not changed at all

20%

My job is completely related to CER

20%

20%

20%

My job will be different in minor ways

10%

I expect to do some things differently every day

My job will completely change due to CER

20%Significant parts of my job will be done differently

20%

My job will not change at all

10%

Don’t know

How much has your job changed already because of CER?

How much (further) do you expect your job to change because of CER?

Occurred change (N = 100)

Expected change (N = 100)



•Results 1 – Staff understanding of and views on the CER Initiative– Understanding of and vision for CER– Effectiveness of communications– Belief and support for CER– Views on progress of CER– Views on most obstacles and actions needed



•Appendix


NOTE:Yellow boxes will mark interesting findings, not necessarily requiring

action

NOTE:Red boxes will mark important

findings, that may indicate required action

9

10

UNDERSTANDING OF CER: What is your vision for the UN in country in 2010?

Open response question, N = 200 Source: Staff Survey April 2008

20%A

10%B

10%C

10%D

10%E

5%F

5%

Other


Most commonly cited visions are A and B

11

AA

EE

“….”

“….” “….”

“….”

“….”

“….”

“….”

“….”

“….”

BB

CC

DD

FF

“….”

“….”

“….”


UNDERSTANDING OF CER: What is your vision for the UN in country in 2010 …? [sample quotes from open responses]

12

COMMUNICATION: Overall ratings of current communications.

Source: Staff Survey April 2008

4,00*I am receiving the information I need regarding the current status and the next steps being taken on the CER Initiative in country (N=330)

3,00**I see the UN speaking with One Voice externally in country through coordinated communications and advocacy efforts (N=145, Don't know=8)

3,00**I feel there is sufficient level of communication about the CER Initiative to outside stakeholders (N=125, Don't know=12)

1 2 3 4 5

* Not asked in HoA version** Only asked in full version of surveySource: Staff Survey

Survey questionsStrongly disagree

Strongly agree

More positive about internal communications than external

communications.

13

Understanding of CERUnderstanding of CER

Belief and supportBelief and support

• …

• …..

SUMMARY – STAFF UNDERSTANDING AND VIEWS ON CER (1/2)


Communicat-ionsCommunicat-ions

• …

Views on progressViews on progress

• ….

SUMMARY – STAFF UNDERSTANDING AND VIEWS ON CER (2/2)


Views on obstaclesViews on obstacles

• …

14


•Results 1 – Staff understanding of and views on the CER Initiative

•Results 2 – Assessment of “building blocks for change”– Introduction to the “building blocks for change” framework– UNCT ratings of importance of building blocks for CER– Extent to which building blocks are in place today– Most important issues from individual questions


•Appendix


NOTE:Yellow boxes will mark interesting findings, not necessarily requiring

action

NOTE:Red boxes will mark important

findings, that may indicate required action

15

“BUILDING BLOCKS FOR CHANGE” FRAMEWORK


OrganisationCulture &

Values

Manageability of Workload

Capacities & Skills

Motivation & Incentives

Account-ability

Clear Direction Leadership

Support from Government

Support from Donors

Support from Agency HQs

Need to know where we are

going …

Need to have the ability and

reasons to change …

Need to see others want the change …

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17

UNCT RATING OF IMPORTANCE OF “BUILDING BLOCKS” Average score

*HoA version only, N=ZSource: Staff Survey

50%

50%

50%

50%

50%

50%

50%

50%

50%

50%

10%

10%

10%

10%

10%

10%

10%

10%

10%

10%

20%

1=Not at all important

2=Minor factor

3=Significant factor

4=Very important

5=Essential

Leadership

10%10%20%Capabilities and Skills

10%10%20%

Support from Headquarters

10%10%20%Support from Donors

10%10%

10%10%20%Clear Direction

Motivation and Incentives

10%10%20%Accountability

10%10%20%

10%10%20%

Organizational Culture and Values

10%20% 10%Manageability of CER Workload

10%20% 10%Support from the Government

a

b

c

d

e

f

g

h

i

j

All factors considered very

important – headed by Support

from Gov’t, Direction, and

Leadership.

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EXTENT TO WHICH “BUILDING BLOCKS” ARE IN PLACE TODAY:*

Source: Staff Survey April 2008

4.00

3.00

4.00

3.00

3.00

4.50

2.00

4.00

3.00

3.00

1 2 3 4 5

Clear Direction

Leadership

Capabilities and Skills


Accountability


Manageability of CER Workload


Support from Donors


* Note: This shows the overall computed average per building block for the relevant questions from all version of the survey by adding up the sum of responses and dividing by the number of responses by building block. N differs by building block due to the drop out rate in the survey and ranges from AAA to BBB (CCC to DDD for questions only asked in the long survey). Source: Staff Survey

Fully in placeNot at all in place

(Almost) fully in place (Score > 3.66)

Halfway in place (Score >2.33 and <3.66)

2.33 3.66

Most of the “building blocks” seem to be fairly well in place ...

Not in place (Score <2.33)

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“BUILDING BLOCKS” TODAY: full, short and HoA version

4.00

3.00

4.00

2.80

3.00

4.50

2.00

3.80

3.00

3.00

3.50

3.00

2.00

4.50

3.20

3.20

4.00

3.00

4.00

3.00

3.00

4.80

2.00

4.00

2.60

2.60

1 2 3 4 5

Clear Direction

Leadership



4.40Accountability


Manageability of CER Workload


Support from Donors


Long Survey – Min N = 118*

Short Survey – Min N =176*

HoA Survey – N=13

Note: For the Short version and the HoA version, the questions that form a building block are a subset of those questions that form the building block in the Full version* N differs by question and building block due to the drop out rate in the survey (max would be N=X for the Full version and N=Y for the Short version)Source: Staff Survey

Fully in placeNot in place at all

Respondents have similar views on the

“building blocks” – those heavily involved

in CER, those not much

involved to date and HoAs.

Overall average

3

3

4

2

4.5

3

3

4

3

4

19

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“BUILDING BLOCKS” TODAY: range of average scores across agencies. Range between UN organizations/units

Minimum

1 = Not in place at all

1

3

5

2,50


4,50

Account-ability

3,50

Organizational Culture

and Values

3,50

Manage-ability of CER

Workload

4,50


3,50

Support from Donors

4,50

Support from HQ

Overall Average

3,50

Clear Direction

3,50

Leadership

4,50


Note: N for overall average = XXX, Building block ranges were computed by looking at the minimum and the maximum per building block among each of the UN Organizations. In some cases, the minimum or maximum may correspond to a UN organization for which individual results will not be shown due to insufficient number of responsesSource: Staff Survey

Fully in place

21

BUILDING BLOCKS – LIST OF 10 HIGHEST RATED QUESTIONS

* Not asked in short version** Not asked in short version and HoA versionSource: Staff Survey

• ….

22

BUILDING BLOCKS – LIST OF 10 LOWEST RATED QUESTIONS

^ Note : For the purpose of presentation, the original survey question has been negated and responses have been converted accordingly – i.e. “strongly agree” becoming “strongly disagree” etc. For example, “ I do not believe that the CER Initiative could lead to the removal of my post” was originally phrased as “I believe that the CER Initiative could lead to the removal of my post”. By reversing the statement, results become comparable on the 1 to 5 scale and can be included to compute the Building Block average.* Not asked in short version, ** Not asked in HoA versionSource: Staff Survey

• ….

23

CLEAR DIRECTION1 2 3 4 5

4,00*I know what are the objectives of the CER Initiative (n=334)

4,00*I understand why the UN system is pursuing the CER Initiative (n=330)

3,50I am receiving the information I need regarding the current status and the next steps being taken on the CER Initiative in country (n=330)

2,00**The UNCT (i.e. Resident Coordinator and Heads of Agencies) all have the same vision for the CER Initiative (n=137, Don't know/NA=16)

3,00*The CER Initiative agenda provides clear directionfor most of the UN’s activities in country (n=153)

3,00**I understand what ‘CER Initiative’ is going to mean for me and how it is going to impact my job (n=330)

3,00**I see the UN speaking with One Voice externally in country through coordinated communications and advocacy efforts (n=145)

Ø 3

* Not asked in HoA version** Not asked in Short versionSource: Staff Survey

Survey questions

Strongly disagree

Strongly agree

….

OverallOverall

• …

SUMMARY – ASSESSMENT OF “BUILDING BLOCKS FOR CHANGE”


Key issues to addressKey issues to address

• …

24





•Appendix


25

KEY FINDINGS THAT COULD MERIT ACTION


Key finding Evidence from staff survey

… • …

26

FORMAT FOR ACTION PLAN

Source: Staff Survey, TBD

Issue to address Actions to take Responsibility Timing

… • • •

… • • •

… • • •

… • • •

… • • •

… • • •

… • • •

… • • •

27




•Results 3 – Staff well-being and fair treatment


•Appendix


28

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APPENDIX

“Building block” and well-being & fair treatment average scores by UN organisation/unit

Data tables by demographic breakdowns

Standard deviations for survey questions on each of the “building blocks”

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BUILDING BLOCK – CLEAR DIRECTION1 2 3 4 5

Agency 4

2,00Agency 5

3,00Agency 6

3,50Agency 7

4,00Agency 8

4,00Agency 9

2,00Agency 10

Agency 11

3,00Agency 12

3,00

Agency 13

2,00Agency 17

3,00Agency 16

3,50Agency 15

4,00Agency 14

2,50

3,00Agency 1

4,00Agency 2

4,00Agency 3

3,50


Strongly disagree Strongly agree

Note: Where number of responses<5, responses

are not shown

31

APPENDIX“Building block” and well-being & fair treatment average scores by UN organisation/unit

Data tables by demographic breakdowns- Responses to questions on most important reasons for CER, most important objectives of CER and agency/UN identification by UN organisation, contract type, gender, etc.

- Responses to other questions by UN organisation/unit- Reponses to other questions by type of survey, programmes vs. operations, gender

- Responses to other questions by contract, involvement with CER, location and tenure


32

REASON FOR CER (1/2): What in your view is the most important reason why the CER Initiative is being pursued?


Demographics

A desire by the Country Team to improve the UN’s performance

Pressure from staffResponding to government demands

Responding to Donors

Responding to pressure from HQ Other

Aggregate Average A% B% C% D% E% F%

Survey version

Short surveyLong surveyHoA survey

UN organisation/unit

ABICDEFGHIJKLM

Programmes/ OpsProgrammesOprations

Type of Contract

Internationally recruited (including JPO/APO)

National Officer (NOA, NOB, NOC, NOD)G4-G7G1-G3

UN Volunteer (International and National)Consultant (Special Service Agreement, Service Contract, etc)Intern (including UNV intern)

Insert data in tables

33






34

CLEAR DIRECTION – AVERAGE RESPONSE BY UN ORGANIZATION WHERE NO OF RESPONSES >4 (5= Strongly agree, 1= Strongly disagree)

QuestionAggregat

e average

Agency A

Agency B

Agency C

Agency D

Agency E

Agency F

Agency G

Agency H

Agency I

Agency J

Agency K

Agency L

Agency M

I know what are the objectives of the CER Initiative

I understand why the UN system is pursuing the CER Initiative

The CER Initiative agenda provides clear direction for most of the UN’s activities in country

I am receiving the information I need regarding the current status and the next steps being taken on the CER Initiative in country

The UNCT (i.e. Resident Coordinator and Heads of Agencies) all have the same vision for the CER Initiative

I understand what ‘CER Initiative’ is going to mean for me and how it is going to impact my job

I see the UN speaking with One Voice externally in country through coordinated communications and advocacy efforts

CLEAR DIRECTION - BUILDING BLOCK AVERAGE

Note: Where number of respondents <5, fields are marked as X – however, the hidden responses are still used to compute the building block averageSource: Staff Survey


35






36

COMMUNICATION– AVERAGE RESPONSE WHERE NUMBER OF RESPONSES >4 (5= Strongly agree, 1= Strongly disagree)

Note: Where number of respondents <5, fields are marked as X, however, the hidden responses are still used to compute the building block averageSource: Staff Survey

1. Survey type 2. Programmes/Operations 3. Gender

Question Aggregate average Full

versionShort

versionHoA

version Pro-grammes Operations Female Male

I am receiving the information I need regarding the current status and the next steps being taken on the CER Initiative in country

I feel there is sufficient level of communication about the CER Initiative to outside stakeholders

I see the UN speaking with One Voice externally in country through coordinated communications and advocacy efforts

Did you attend the first Town Hall Meeting on xxx at xxx? (yes=4, no=2)

Did you attend the second Town Hall Meeting on xxx at xxx? (yes=4, no=2)

I find Town Hall Meetings an effective communication channel for learning about the CER Initiative (yes=4, no=2)

I find the One to Know Newsletter an effective communication channel for learning about the CER Initiative (yes=4, no=2)

I find the UN country website an effective communication channel for learning about the CER Initiative (yes =4, no=2)


37






38

BELIEF AND SUPPORT (1/2)–AVERAGE RESPONSE WHERE NUMBER OF RESPONSES >4 (5= Strongly agree, 1= Strongly disagree)

Note: Where number of respondents <5, fields are marked as X, however, the hidden responses are still used to compute the building block averageSource: Staff Survey

Type of Contract Amount of time spent on CER Location Tenure within UN system Tenure with the UN in

country

Question Agg. Avg.,

Internatio

ns

NOA-

NOD

G4-G7

G1-G3 UNV

Consultan

t

Intern 0 0-

10%10%-25%

50%-75%

75%-100%

abc def ghi <1 year

1-2 year

s

> 2 and <5

years

> 5 and <10 year

s

> 10 year

s < 1

year

> 1 and < 2

years

>2 and <5

years

>5 and <10 year

s

>10 year

s

I like the idea of the CER Initiative

I believe that the CER Initiative is the right way to increase the impact of the UN system in countryI believe that the CER Initiative will increase the impact of my agency’s work in countryI believe the CER Initiative will significantly reduce inter-agency conflict within the UN system in countryI think it is a good idea for the UN to speak with One Voice in country, i.e. coordinating communications and advocacy effortsI am confident that the CER Initiative will be a success in countryI am confident that I can help to achieve the CER Initiative in country


39

APPENDIX

“Building block” and well-being & fair treatment average scores by UN organisation/unit

Data tables by demographic breakdowns


40

CLEAR DIRECTION1 2 3 4 5

4,00*I know what are the objectives of the CER Initiative (n=334)

4,00*I understand why the UN system is pursuing the CER Initiative (n=330)

3,50I am receiving the information I need regarding the current status and the next steps being taken on the CER Initiative in country (n=330)

2,00**The UNCT (i.e. Resident Coordinator and Heads of Agencies) all have the same vision for the CER Initiative (n=137, Don't know/NA=16)

3,00*The CER Initiative agenda provides clear directionfor most of the UN’s activities in country (n=153)

3,00**I understand what ‘CER Initiative’ is going to mean for me and how it is going to impact my job (n=330)

3,00**I see the UN speaking with One Voice externally in country through coordinated communications and advocacy efforts (n=145)

* Not asked in HoA version** Not asked in Short versionSource: Staff Survey

Survey questions

Strongly disagree Strongly agree Std.

Dev.

0,5

1,00

1,00

1,50

0,50

0,90

0,80

Documents

13 August 20151 Coherence, Effectiveness, Relevance: Staff Survey Results for COUNTRY Presentation of Staff Survey Results GENERIC TEMPLATE NOTE: 1.This