17 - Yorkshire Air Ambulance | YAA · of £0.7m in legacies, from £2.7M to 2.0M. However, the overall income excluding legacies was sufficient to fund our expanded operational activities

17

www.yaa.org.uk

Report

Saving lives across Yorkshire

Year ending March 2018

YAA REPORT & ACCOUNTS | 17

Mission StatementTo provide, deliver and develop with integrity, transparency and pride,state-of-the-art emergency response air ambulances for the protection ofhuman life across Yorkshire and its environs.

Peter SunderlandChairman, Yorkshire Air Ambulance

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02 Patrons, Staff & Operational Lists04 Chairman’s Statement07 Strategic Report & Trustee Report10 Operations - Achievement & Performance12 Financial Review14 Auditor’s Statement16 Financial Results18 Roll of Honour 201719 £10k Donors20 Night Operations22 Operational Statistics23 Fundraising Ethics


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Patrons:Geoffrey Boycott

Gaynor Barnes

Jon Mitchell

Charlie Hodgson

Martyn Moxon

Trustees: Peter Sunderland MBE, DL (Chairman)

Brian Chapman (Vice- Chairman)

James Eastwood (appointed August 2017)

Kevin Hynes

Dr Peter Smith

Amarjit Singh

Sandra Marson

Sarah Moore

Dr Judith Parker

Simon Pearson (resigned January 2018)

John Samuel

Viv Lewis

Senior Management Team:Abby Barmby - Director of Marketing andCommunications

Ursula Brearley – Director of Finance (appointedSeptember 2018)

Samantha Calvert – Director of Finance(appointed October 2017, resigned April 2018)

Neale Jacobs - Director of Operations

Captain Andrew Lister - Director of Aviation

Garry Wilkinson – Director of Fundraising (leftOctober 2018)

Helen Callear – Director of Fundraising – North &East Yorkshire (appointed October 2018)

Kerry Garner – Director of Fundraising – West &South Yorkshire (appointed October 2018)

Staff: Office:

Jill Pukacz - Executive PA

Liv Johnson - Marketing & Brand Manager

Jessica McDonnell – PR & CommunicationsOfficer (appointed September 2018)

Pearl Saville – Marketing & Digital Media Assistant(left April 2018)

Louise Shorrock – Office & AdministrationManager

Tracey Bull - Administrator: West & South

Marie McParland - Administrator: North & East

Joanne Wells – General Administrator

Irene Heap - Finance Manager

Allison Turner - Finance Officer

Adele Butler – Finance Officer (appointed October2018)

Heather Stansfield - Finance Clerk

Stacey Stephenson – Finance Assistant (left April2018)

Fundraising Team:

Jenny Jones - West Yorkshire Regional Fundraiser

Vickie Bowden - West Yorkshire CommunityFundraiser

Angela Vyas - West Yorkshire CommunityFundraiser

Charlie Pearson - South Yorkshire RegionalFundraiser

Fay Dell – South Yorkshire Community Fundraiser(appointed March 2018, resigned July 2018)

Katie Thomlinson – South Yorkshire CommunityFundraiser (appointed October 2018)

Lin Stead - North Yorkshire Community Fundraiser

Olivia Mulligan – North Yorkshire CommunityFundraiser (appointed November 2017)

Bob Smailes - Regional Fundraising Manager: EastYorkshire

David Hebden - East Yorkshire CommunityFundraiser (retired May 2018)

Kevin Hutchinson – East Yorkshire CommunityFundraiser

Rob Scott – East Yorkshire Community Fundraiser(appointed March 2018)

Katie Collinson - Partnerships Manager

Caroline Myers – Grants, Trusts & Legacy Officer

Josh Gargan – Digital Fundraiser (resigned June2018)

Operational Staff:

Captain Steve Waudby – Chief Pilot (appointedJuly 2018)

Captain Andy Hall – Training Captain

Captain Chris Attrill – Pilot (retired August 2018)

Captain Garry Brasher - Pilot

Captain Geoff Jones – Pilot

Captain Ian Mousette – Pilot (retired May 2018)

Captain Harry O’Neill – Pilot

Captain Elaine Hunter - Pilot (appointed July 2018)

Captain Lee Holmes – Pilot (appointed July 2018)

Captain Mark McFarlane – Pilot (appointed July 2018)

Yorkshire Air Ambulance

Royal Patron: HRH The Royal Duke of York, KG

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Mike Shanahan - Head of Special Operations(Yorkshire Ambulance Service NHS Trust)Pete Vallance - Clinical Operations ManagerAndy Armitage - ParamedicSam Burgess - Paramedic

Al Day - Paramedic

Lisa Dempster - Paramedic

Lee Greenwood - Paramedic

Paul Holmes - Paramedic

Darren James - Paramedic

Sam McCreesh - Paramedic

Anthony Platt - Paramedic

Pete Rhodes - Paramedic

James Stubley - Paramedic

Matt Syrat - Paramedic

Tyrone Thornton - Paramedic

Kit Von Mickwitz - Paramedic

Sammy Wills - Paramedic

Tony Wilkes - Paramedic

Doctors:

Dr Rob Anderson

Dr David Driver

Dr Becky Isles

Dr Tim Moll

Dr Sarah Milton-Jones

Dr Paul Onion

Dr Jez Pinnell

Dr Andy Pountney

Dr Steve Rowe

Dr Neil Sambridge

Dr Chris Srinivasan

Dr Brian White


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In my report for the year ending March2017 I stated:

“As we look forward to the 2017/2018 financialyear, I am pleased to report that our strategyand budget for this next year has been set andapproved by the Trustee Board. We have madean excellent start to the year and hope to seethis reflected in the income for the rest of theyear. Our costs are closely monitored everymonth at our monthly Trustee Board meetings.This year will see our first full year operating theAirbus H145’s so we will be looking to observeour helicopter related costs in great detail.

We have always been proud to provide thepeople of Yorkshire with a first-class andplatinum air ambulance service, and we willwork to continue to ensure we maintain thisservice into the future. However, our work isonly possible through the hard work of ourCharity staff and outstanding support wereceive from our Volunteers, Trustee’s, crew andsupporters, without which we couldn’t continueto do what we do. To all of you, I thank you mostsincerely.

In conclusion, I am confident that with thecontinued generous support of our supporters,2017/2018 will enable us to meet ourbudgeted expectations.”

Our income for the year ending March 2018was £5.3M excluding legacies and includinglegacies totalled £7.3M. There was a reductionof £0.7m in legacies, from £2.7M to 2.0M.

However, the overall income excluding legacieswas sufficient to fund our expanded operationalactivities. The total administration expenditurewas 17.6% and well under our budgeted 20%.The Net Asset value of the Charity increased by£2.7M to £25.5M.

The new Airbus H145 helicopters, with theiradvanced medical equipment, are invaluable inproviding the facilities of a mobile accident andemergency unit which is available to speedilyattend major trauma incidents, and other similarincidents where our assistance is required in theYorkshire region, and to provide extremelyvaluable and responsive medical interventionand support.

In July we commenced the training of our pilotsand technical crew members in the use of nightvision goggles and we received, on the 5thSeptember 2017, Civil Aviation Authorityapproval to fly and land at night. We currentlyoperate from our Nostell Airbase from 06:00-24:00 with two shifts and at our Northern baseat RAF Topcliffe with a single shift of 07:00-19:00. All shifts are staffed with Paramedicsand the Nostell operation is also additionallystaffed from 9:00-21:00 each day with eitheran A&E Consultant, or Anaesthetist specialistDoctor.

The use of night vision operations has enabledus to extend our available operational hours byup to 20%. The double shift operation from ourNostell Airbase has been of significant benefit,and these operational hours will also continue

into the Autumn and Winter months of the year. The two new Airbus H145 helicopters have bothnow had their 700 hours/two years’ service andduring this longer service period we leased anAirbus H135 helicopter from BabcockInternational, to enable the uninterruptedoperational availability from both Nostell andTopcliffe. The guarantee on both our newaircraft expires in 2019, and we are already indiscussions with various parties to purchase a ‘power by the hour’ contract for themaintenance of both helicopters. We have alsoalready purchased a similar ‘power by the hourcontract’ with Safran for the four helicopterengines (two required for each helicopter).

Our Director of Aviation and AccountableManager, Cpt Andrew Lister has during the year,been planning for the retirement of three of ourpilots, including our chief pilot Cpt Andy Hall.Due to strict regulations, single operationsHEMS pilots cannot operate past the age of 60.

It is also now possible to carry out flight trainingon an Airbus H145 simulator, and our pilots willcommence this in 2018. Training on a simulatoroffers many benefits of experiencing situationsthat cannot be trained for on an operationalhelicopter (system failures/crash landings/unforeseen emergency situations). We now haveseven full time pilots on our staff, and this isplanned to increase to eight by mid 2018, thebenefit of this being that we will save the cost ofhiring relief pilots to cover periods of holidays/sickness/absence.

Chairman’sStatement

Peter Sunderland

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The cost of operating the two new AirbusH145 helicopters is expected to fall byaround £350/400k per year compared with2017.

We still maintain our own Air OperatorsCertificate and are subject to regular auditsby our designated CAA Flight OperationsInspector. The YAA/YAS partnership holdmonthly Safety Action Group and Operationalmeetings to ensure a successful partnershipbetween both parties. The new helicopterswith their “Bucher” medical fit are nowconsidered to be almost mobile traumaunits, taking an advanced medical team,similar to that found in an A&E department,speedily to major incidents throughoutYorkshire and surrounding counties.

On a day to day basis, our helicopters arecrewed by very experienced medical teamsof paramedics and doctors from YorkshireAmbulance Service NHS Trust (YAS) and Iwould like to thank YAS and their Executiveteam of Kathryn Lavery (Chair of the Board),Rod Barnes (Chief Executive) and MikeShanahan (Head of Special Operations) fortheir continued support. I also add ourthanks to Dr Julian Mark, our MedicalDirector, for all his support, together with Dr Jez Pinnell (Medical Advisor), Dr AndyPountney (CCT Lead) and Pete Vallance ourClinical Operations Manager. This team haveworked tirelessly over the last 12 monthsensuring the YAA/YAS partnership is able todeliver the best possible medical trauma

care to the people of Yorkshire. Having ouroperational bases at Nostell and RAFTopcliffe is only possible through the supportof many people. I would offer my thanks inparticular to The Lord St Oswald of theNostell estate and the Station Commanderat RAF Linton-on-Ouse, Group Captain KeithTaylor. I would also add thanks to the formerCommanding Officer (CO) Lieutenant ColonelRob Alston, and the new CO LieutenantColonel Chris Hakes and his team from the4th Regiment Royal Artillery, AllenbrookeBarracks at Topcliffe for their continuedsupport. Neale Jacobs, our OperationsDirector, continues to be of major assistanceand support in the development andadvancement of our two Air Support Units.

The YAA Charity is also particularly fortunateto have a dedicated team of Trustees, staffand volunteers who work tirelessly to ensurethe YAA is managed in the best possible way.We are also fortunate to have some fantasticPatrons and Ambassadors who promote thework of the YAA across the Yorkshire region,as well as further afield. Again, I offer mysincere thanks to you all. I would particularlyoffer my thanks to our Royal Patron, HRHThe Duke of York, KG, for his patronage, aswell as our Patrons, Geoffrey Boycott, JonMitchell and Gaynor Barnes, who support usin so many fantastic ways. I would alsoextend my thanks to Charlie Hodgson andMartyn Moxon for their continued supportand Ambassadorial roles on behalf of theCharity. May I also thank everyone else who

represents the YAA in a supporting role, withhelping to spread the word in connectionwith the valuable work of the Charity.

The financial and benefit in kind support thatwe received from sponsors, businesses andall the people of Yorkshire and beyond, istruly staggering [see the individual notationsin the “Strategic & Trustee Report” section].The Liz & Terry Bramall foundation has overmany years afforded the YAA much valuedsupport that has enabled us to achieve manyof our long-term objectives, and for that wethank them sincerely.

Sadly, during the year, we learned that ourlong-standing affinity account with YorkshireBuilding Society would be coming to an end,although reduced amounts will still bereceived in 2018. The total amount that hasbeen received over the years is a staggering £3.9M. I would also acknowledge thetremendous support that we have receivedfrom Sheffield based B. Braun Medical Ltdover many years, both in sponsorship andthe use of the valuable B. Braun team.

In a change from last year, we will be holdingour 2018 Recognition Dinner in Sheffield.This important event gives the Charity theopportunity to publicly acknowledge thesupport that is received from volunteers,fundraisers, corporate supporters andindividuals across the Yorkshire region.

YAA PATRONS | Gaynor Barnes, Jon Mitchell and Geoffrey Boycott


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I am again, pleased to be able to report thatwe have managed to maintain ouradministration and fundraising expenditurebeneath budget and at 17.6% of income,leaving 82.4p in every £1 that is donated tobe used for Charitable activities or forbuilding our future reserves to coverreplacement of the helicopters in circa 8/10years. Our reserves policy is closelymonitored by the Trustee Board at ourmonthly meetings and continues to beregularly reviewed.

CONCLUSION:I look forward to the 2018-2019 year withconfidence that the YAA team will achieve theagreed budget for incomes and will control thecost base as anticipated – all the Charity staffgive outstanding support and dedication to helpprovide funding to continue and extend our lifesaving operations across Yorkshire. I would alsopay tribute to all our Trustees, medical crews,sponsors, volunteers and supporters for theircontinuing involvement. I would also like to thankBrian Chapman [Vice-Chairman] for supportingmyself, the senior management team and theTrustee Board, bringing his valuable skills, timeand expertise to the Charity.

The YAA Charity has grown significantly over thelast ten years, and with the new H145helicopters and double shift operation fromNostell, it is vitally important the we manage all

the donations we receive carefully, to ensure alow-cost base and the utilisation of any surplusincome to build our reserves for the futuremaintenance and development of the YorkshireAir Ambulance facilities.

The advent of the second television series ofHelicopter ER depicts in detail many of thefactual lifesaving trauma incidents which weattend. To see the outcome of patients’recovery after serious trauma is trulyremarkable and leaves no doubt in my mind thatthis platinum, Yorkshire Air Ambulance servicewhich we provide, needs to be managed andmaintained at the highest level of performance.

My personal thanks go to everyone who hasever supported the YAA in any way.

Peter Sunderland MBE, DLChairmanOctober 2018

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Strategic Report &Trustee ReportPeter Sunderland - Chairman

The Trustees are pleased to present theirStrategic Report and Trustee Report togetherwith the Consolidated Financial Statements ofthe Charity and its subsidiaries for the yearending 31 March 2018, which are alsoprepared to meet the requirements for aDirectors’ Report and Accounts for CompaniesAct purposes.

The Financial Statements comply with theCharities Act 2011, the Companies Act 2006,the Memorandum and Articles of Association,and Accounting and Reporting by Charities:Statement of Recommended Practiceapplicable to charities preparing their accountsin accordance with the Financial ReportingStandard applicable in the UK and Republic ofIreland (FRS 102) (effective 1 January 2015).

Our Purpose and ActivitiesThe purpose of the YAA is the relief of sicknessand injury, the protection of human life and themeeting of other medical needs by theprovision, support and use of air ambulance andother ambulance provision and logistic support.

The vision to support our activities is to providea state-of-the-art air ambulance service wherewe can reach an incident anywhere withinYorkshire within a maximum of 20 minutes ofreceiving a call. We aim to achieve this byhaving a helicopter stationed at each of our twoAir Support Units – one at RAF Topcliffe, nearThirsk, and one at our facility at Nostell, nearWakefield. Our helicopters transport YAS

medical teams to the scene of an incident and,where necessary, transport patients to the mostappropriate major trauma centre or otherhospital in the region.

To sustain these operations, we need to raisein the region of £12,000 per day. Ourfundraising strategy has always been toeducate the people of Yorkshire about theservice we provide and the fundraisingpractices we employ. We do not cold call, mailshot, door knock, chug or exchange donordetails. Finally, we aim to inform our supportershow their money has been spent. For every £1donated this year, 82.4p will be spent to meetour charitable purpose - which is saving lives inYorkshire.

Achievements and Performance -FundraisingWe continue to be astonished by the generosityof the 5 million people of Yorkshire who supportour service year after year. If every one of theadults in Yorkshire supported us by giving £1 ayear this would be sufficient to achieve our aimof raising a minimum of £12,000 per day(£4.4M per year) to keep the operation running.

Last year we were very pleased that incomeincreased again to circa £8.3M enabling us topay the balances owed on our two, brand newAirbus H145 helicopters. An achievement weare extremely proud of, which would not havebeen possible without the unbelievable supportfrom the people of Yorkshire.

This year’s financial results are only possiblebecause of the sustained efforts of ourexcellent and dedicated fundraising team, whooperate across all parts of the region. However,as Yorkshire is such a large and vast area, weare also well supported by a team of committedvolunteers who help by attending as manyfundraising events and presentations as theycan. We cannot thank you all enough.

We have also continued to work closely anddevelop relationships further with our principalsupporters. A more detailed analysis is listedbelow:

ARCO: The Hull based, fourth generation familyowned business, is the UK’s leading supplier ofsafety equipment, workwear, safety boots andshoes, gloves and maintenance supplies. Wehave worked in partnership with ARCO for over7 years now. This last year, Arco havesupported us with distinctive and bespokeuniforms for our staff to wear during the Tourde Yorkshire weekend, as well as new uniformsfor our volunteers, which are both comfortableand practical. They have also continued tosupply bespoke flight suits for both ourparamedics and Doctors, as well as supplyingthe Charity with general Health & Safetyequipment. We were also delighted that ARCOrenewed their partnership with us recently andhave committed their continued support to theCharity for at least another 3 years.


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B. Braun Medical Ltd: based in Sheffield, B. Braun Medical Ltd is our longest standingcorporate supporter who came on board withthe Charity back in 2003. Since then, the globalmedical supplies company has continued tosupport the YAA in all aspects of our operationsand fundraising. As well as sponsoring ouraircrew’s helmets, B. Braun also provide theirprofessional expertise and event support for ourAnnual Recognition Awards dinner, as well asother events throughout the year.

The BIU Group: the BIU Group is one of ourlongest standing partnerships and manage oursuccessful recycling scheme across theYorkshire region. We have worked with BIU forwell over 10 years which has seen a total ofover £2.5m being raised over this time – anabsolutely fantastic achievement. We continueto work with The BIU Group on growing anddeveloping our network of sites where ourrecycling banks can be hosted.

Huddersfield Town Football Club: ourpartnership with Huddersfield Town FootballClub continues to flourish and brings in valuableincome from a variety of sources. Included inthis is the annual “Pedal for Pounds” bike ride,which has just celebrated its 9th year with “TheLast Goalpost”, a journey through France andBelgium to visit the war graves of formerHuddersfield Town players who served in World War 1. Income generated in this year wasshared equally between the Huddersfield TownFoundation and local charities chosen by thefootball club and the YAA and has raised over£1.7M since inception. We congratulate the

club on maintaining their position in the PremierLeague for a second successive year.

SICL: our IT and systems provider, SICL isanother of our long-standing corporatesupporters and came on board after seeing firsthand our work at our previous Leeds Bradfordbase over 13 years ago. Since then, they haveprovided our IT and network systems free ofcharge, saving the Charity hundreds ofthousands of pounds over the years.

Moore Family Management: is a Hull basedfamily run business who have supported theCharity for many years with security expertise,and financial support and are another of ourprincipal supporters who feature on thehelicopters.

James Potters Eggs: this family run businesshas supported the YAA for many years now bydonating 1p from every dozen eggs they sell intheir Yorkshire outlets, which include somenational supermarket chains. To date, this hasgenerated around £65,000 in donations. Theyalso promote the YAA by advertising us on theiregg cartons and cardboard boxes and are avalued supporter of the Charity.

Shepley Spring: this Huddersfield basedfamily business has been supporting the YAA fora number of years now. They support theCharity with donations of bottles of water for themany events we support each year and will besupporting us in other ways, such as carryingour logo and a large image of our helicopterson the back of some of their large HGV’s.

Skopes: the Leeds based tailors supply ourFundraising and Senior Management Team withcorporate uniforms for use in Yorkshire whenout and about representing the Charity. Thissaves the Charity thousands of pounds eachyear.

Yorkshire Building Society: the YorkshireBuilding Society agreed to support us bylaunching an affinity savings account wherebypeople who invested in the account wouldreceive interest and a further 1% of the balancewould be donated to Yorkshire Air Ambulance.The take up of these accounts surpassedexpectations and the amount received by YAAfrom these accounts has amounted in total toover £3.9M over the years. During the last year,we received £388k from these accounts. Sadly2018 is the last year we will have our AffinityAccount with the YBS and we would like tosincerely thank them for their support over theyears.

Sovereign Healthcare: Bradford basedSovereign Health Care has supported the YAAfor many years now. The not-for-profit companyregularly make generous donations to us.

Wentbridge House Hotel: a multi-award-winning country house hotel, Wentbridge offerscomfortable bedrooms, delicious food, beautifulgardens and friendly service. Only 10 minutes’drive from our Nostell Air Support Unit,Wentbridge has supported the YAA for manyyears. They often hold Charity lunches anddinners in aid of us, as well as their famous

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bi-annual Yorkshire Day celebration. Wentbridgealso help us with donations of prizes forauctions and raffles.

I’Anson Brothers Ltd: Masham based I’AnsonBrothers one of the UK’s leading manufacturersof animal feedstuff is one of the most recentadditions to our principal partners. ManagingDirector Chris I’Anson had considered workingwith the YAA before. However, after attendingan event where he heard our Director of Aviationspeak, he immediately set about devising apartnership to support our work. I’Anson’s nowproudly carry the YAA livery on their transportfleet.

The Jack Brunton Charitable Trust: ourmost recent addition to our principalsupporters, The Jack Brunton Charitable Trustwas established in 1986 by local farmer andland owner, Jack Brunton. He gifted funds tobenefit the rural villages, towns andcommunities within boundaries of the old NorthRiding of Yorkshire. Since 2012 the Trust hasdonated over £125,000 towards buyingessential helicopter support equipment at ourTopcliffe airbase, as well as towards the newAirbus H145 aircraft. £57,000 of this wasdonated last year alone.

B&M Bargains: one of the UK’s fastestgrowing variety retailers, B&M Bargains hasdonated over £40,000 to us over the last twoyears, after the staff from their Yorkshirebranches chose to support the YAA through thefunds raised from their carrier bag charges.

Meadowhall: we are absolutely delighted tohave been selected by South Yorkshire basedshopping mall Meadowhall as its Charity partnerfor the next two years, taking us through to theend of 2019. This exciting fundraisingpartnership will see the YAA have a strongfundraising presence in the mall, raising vitalfunds on a regular basis.

Hiscox: is an international, specialist insurer,whose York office is our local contact. Hiscox isone of our newer corporate supporters and hasdonated £20,000 to the YAA.

We were once again very grateful to The Liz andTerry Bramall Foundation who have againdecided to continue their support of the YAA.

In addition, we would like to thank LionsInternational, Rotary International and YorkshireFreemasons for their ongoing support.

PLANS FOR FUTUREPERIODS – FUNDRAISINGIn December 2017, we were delighted to havebeen chosen by Welcome to Yorkshire as theircharity partner for the forthcoming year. Thispartnership has already provided opportunitiesfor us to raise money and the profile of theCharity, not least through Welcome toYorkshire’s flagship event, The Tour deYorkshire, which saw an estimated 2.8 millionpeople attending the event over its four days.We are looking forward to working withWelcome to Yorkshire throughout 2018.

We will also be working with several other majorretail partners in the forthcoming year as theCharity of the Year for Meadowhall in Sheffieldand Victoria Gate in Leeds. These partnershipswill not only enable us to raise vital funds butalso to meet and engage with our supportersand answer any questions people may haveabout our work.

We continue to expand our presence in digitalfundraising which remains an area of growth forthe Charity. We successfully delivered our VirtualReality project, launched at the Tour deYorkshire event, providing members of thepublic with the opportunity to enjoy a 360-degree, immersive experience of flying in oneof our helicopters. We will be looking to developthis project further in the coming year, enablingpeople to witness, first-hand, our life savingwork.

We also increased our income through onlineplatforms such as Just Giving and Virgin MoneyGiving, developed income through FacebookFundraising and continued to increase thenumber of followers we have through our socialmedia platforms.

We recognise the importance of our ownwebsite (www.yaa.org.uk) as a valuable sourceof information for our supporters and incomefor the YAA and, as such, completed a fullupdate of the site recently. The website issomething we will regularly maintain andupdate.


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OPERATIONS - Achievements & Performance

Air OperationsCaptain Andrew ListerDirector of Aviation

HELICOPTERSSince acquiring brand-new H145 helicopters in2016, the Charity has continued to build uponits operational experience of these aircraft tomaximise the potential they can deliver. Ourexpectations have been high, but the AirbusH145 has literally risen to meet them.Helicopters are complicated pieces ofengineering and years of experience withsecond-hand MD-902s taught us thatcomponents can (and often do) fail atunexpected and inconvenient times. One of thekey reasons the YAA decided to purchase newmachines was for a three-year / 2000-hourwarranty provided by the manufacturer. Such aguarantee assured the Charity that itsconfidence in selecting the H145 was sharedby Airbus, who would be equally committed tomaximise our operational availability and thusprovide a first-class service for the people ofYorkshire.

Our pilots have continued to be impressed bythe capabilities of the H145 which is better thanits predecessor in every way: a bigger cabin toimprove patient access, and with more powerfulengines providing increased ranges at fasterspeeds. From our two bases at RAF Topcliffeand Nostell we confidently state that anywherein Yorkshire is flyable within twenty minutes. Butanother motivation for purchasing these aircraftwas their capacity to fly night HelicopterEmergency Medical Service (HEMS), for whichthey came equipped with Night Vision ImagingSystems (NVIS). This suite of enhancements

includes special lighting for instrumentationin the cockpit, thus reducing glare for pilotswhen using Night Vision Goggles (NVGs), anda powerful searchlight that can illuminate the ground from over 1000 ft with eitherconventional or infrared light.

After developing and delivering an extensivetraining programme to flight crews, the Charitysoon afterwards received CAA approval toconduct NVIS operations. Our first night missiontook place two nights later, on 7 September2017, and from this point onward we were ableto introduce a double-shift at Nostell byproviding an 0600-2400 service Monday toFriday and 0700-2200 at weekends. Thisinstantly increased our annual operating hoursby nearly 20%, and the Charity shall ensure thatthe potential of this valuable asset continues tobe realised.

Before purchasing the H145 the Charity haddecided to investigate the potential forconducting Helicopter Hoist Operations (HHO)throughout Yorkshire. The aircraft cameequipped with winches and a feasibility studywas undertaken in September 2017. Althoughthe H145 proved to be a very capable platformfrom which to winch crew members down to thescene of an otherwise inaccessible incident, itwas recognised that risks and training costsassociated with hoist operations would divertthe Charity from its core activity of HEMS. TheCharity has therefore shelved its HHO ambitionsfor the time being, although this remains a topicfor strategy discussions in the future.

INFRASTRUCTUREMuch of the infrastructure to support theintroduction of our new helicopters waspurchased and delivered in good time, so therehave been few changes to Ground Operationsthis year.

Major changes involved the installation of redlighting at both operating bases, thus ensuringthat our flight crews are acclimatised to the darkprior to any mission activation. We have alsoinstalled two “Hoffman” test sets which allowPilots and Technical Crew Members (TCMs) tomount and adjust their NVGs in preparation fornight flight.

Both the MoD and Met Office have alsopermitted the YAA access to specialisedcomputer programs which provide informationon military night flights and forecast nightillumination levels respectively, enhancing thesituational awareness of crews beforeembarking on a NVIS HEMS mission.

Minor changes include the provision of 2Dground markings at both Nostell and Topcliffe:visual cues which give pilots a frequent reminderof the dimensions necessary to perform a safelanding at any HEMS operating site. The Charityhas also benefitted from a generous donationby Planet Platforms of pre-formed staging whichfits our new helicopters precisely and permitsengineers to work safely and effectively atheight.

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MEDICAL TEAMSA Critical Care Team (CCT) has been embeddedwith the Yorkshire Air Ambulance for two yearsand funding has since been secured tocontinue their presence for a further two years.Anaesthetic and A&E consultants from acrossYorkshire comprise this highly-specialisedgroup of doctors who continue to expand theenvelope of Pre-Hospital Emergency Medicine(PHEM). Not only has the CCT been able toimprove upon the variety of treatmentsprovided to critically-injured patients, but theyalso mentor YAS paramedics and have beenable to enhance PHEM skills across the entireYAA organisation. Another development for ourmedical teams has been to engageparamedics as Crew Resource Management(CRM) instructors. Two of our TCMs are nowqualified to deliver instruction on human factorswithin the aviation environment, and thattraining has since been utilised elsewhere withinYAS to help improve the understanding andnecessity for good interpersonal relationswithin medical teams.

PLANS FOR FUTUREPERIODS - OPERATIONSSince purchase, both helicopters have flownover 700 hours each and already reached theirfirst major service. A time will come when theH145s won’t be so new anymore and, at theend of their warranty period, expenditure islikely to increase. We are in the process of

developing a sound strategy for maintenanceof engines and airframes to smooth ourcashflow and protect the Charity againstunexpected (and costly) maintenance in thefuture.

Operationally, we will consolidate ourexperience of NVIS operations and introducenight flying to our northern base. This willenable Topcliffe crews to operate 0700-1900even in winter months and increase theavailability of YAA aircraft even further. Coupledwith this, the Charity intend to begin aprogramme of simulation training for flight crewmembers which is expected to be in place bythe end of 2018.

One of the biggest challenges will be ascheduled retirement of three pilots this year,which needs to be carefully managed to ensureour new staff are properly trained whilstcontinuing to provide an uninterrupted servicefor our stakeholders. We have invested in oneof our existing pilots to deliver the flight trainingautonomously, thus reducing our costs anddependence on third-party providers.

As with all such decisions, the Charity shallcontinue striving to select cost-effectivesolutions which make best use of resourcesavailable and provide an air ambulance servicethe deserving people of Yorkshire are justlyproud of.

Ground OperationsNeale Jacobs – Director ofOperations

The expansion of operating hours has alsonecessitated a rethink of the best way to utiliseour facility at Nostell. Against a constant presenceof operational crew members there has alwaysbeen a need to provide suitable facilities for staffto get sufficient rest either before or after ascheduled duty period. Plans have beendeveloped to improve both environments andthese will be enacted and realised in the nextfinancial year.


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Financial Review

FINANCIAL REVIEWIncome for the year to 31 March 2018 totalled £7,264,315 (2017 - £8,251,041). Theprincipal sources of funding of the Charity aredonations from the general public, legacies,grants received, becoming the Charity of theYear for companies, groups and Mayors, theYorkshire Air Ambulance weekly lottery, andcorporate donations and support in kind.

After fundraising and publicity costs, the netfunds raised for charitable expenditure for theyear to 31 March 2018 totalled £5,982,442(2017 - £6,969,419). Charitable expenditurefor the year totalled £3,368,902 (2017 -£3,552,594). This expenditure allowed theYAA helicopter service to be available 365days of the year apart from maintenancerequirements.

The net consolidated assets of the YAACharity have increased by 12% and now standat £25.4M. With prudent management andclose budgetary control, we have managed tocontrol our administration and fundraisingexpenditure beneath budget and at 17.6% ofincome - leaving 82.4p in every £1 donated tobe used for charitable activities or buildingreserves.

Copies of our Audited accounts and our AGMreport are available from our HQ at CayleyHouse, Elland [01422 237900] – they areavailable both electronically and in hard copyformats [www.yaa.org.uk].

Reserves PolicyThe Trustees aspire to maintain a free cashbalance which would be sufficient to sustainoperations without any further funding for aperiod of 24 months. The free cash balance isthe bank and investments balance net ofrestricted funds and the designated helicopterreplacement and property improvement funds and net of current creditors/current debtors. At 31 March 2018, the free cash balance amounted to £5,802,262 (2017 –£3,809,045). This represents almost 16months operating costs at the approximaterunning cost of £12,000 per day.

This has increased from just 10 months freecash balance last year as the Trustees try torebuild free cash following the purchase of thetwo new helicopters in 2016 and 2017. TheTrustees continue to plan for the future andare prudently setting aside designated fundsto further develop the airbases to ensure thatthe most efficient and effective servicepossible, is provided to the people ofYorkshire. In addition to beginning to plan forthe next generation of helicopters which maybe required in around ten years’ time, aproportion of the free cash balance is investedin a portfolio of investments managed byBrewin Dolphin and Redmayne Bentley.

As at 31 March 2018, the value ofinvestments stood at £2,689,878 (2017 -£2,583,551).

Investment Powers andPolicyThe Trustees look to maintain an appropriatelevel of liquidity in cash balances for theoperating requirements of the Charity. Thesebalances are held within interest bearingaccounts.

Funds in excess of those required for theCharity’s short-term operating requirements areinvested between longer term fixed interestbonds and a portfolio of investments managed,on our behalf, by Brewin Dolphin. In addition,Redmayne Bentley manages a share giftscheme on behalf of the charity and managesthe portfolio of investment arising from thesedonations.

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RISK REVIEWFollowing the annual review of risks anduncertainties, the principal risks that the Charityand its subsidiaries face are:

Aircraft on Ground (AOG) – we constantlyevaluate the risk of our helicopters beinggrounded due to incidents occurring with theaircraft type or where maintenance is requiredon our own aircraft. Our decision to move to anewer aircraft type (H145), built and supportedby Airbus, was taken in part to reduce this risk.In addition, during the year we have continued tooperate a Service By the Hour (SBH) contractfor the maintenance of the aircraft engines. Thiscontract enables us to have quick access tospare engines and parts ensuring that thehelicopters are back up and running, flying life-saving missions, in the quickest time possiblefollowing either scheduled or unscheduledmaintenance.

Airbase not Operational – should one of ourairbases not be operational, both of ourhelicopters could still be dispatched using theduplicate airdesk facility (i.e. we have an airdeskat both bases) and in the short term we wouldtemporarily operate both aircraft from the otherbase. Should the airbase not be operational inthe longer term, we would look to operate oneaircraft from another airbase in the region.

Damaged Reputation – YAA relies solely onthe generosity of the people in Yorkshire to fund

our operation and therefore how they perceiveour service is critical to our continued success.Our fundraising strategy is to educate peopleabout our Charity and how money would bespent. We do not cold call, mail shot, doorknock, chug or exchange donor details. Inaddition, with the backdrop of social mediawhich can provide information in secondsacross the region, we have a PR and SocialMedia Policy and key staff members are mediatrained. We have an Emergency Response Planwhich is regularly tested to ensure that anincident of any nature is dealt with in the mostappropriate way.

Significant purchases in euros – this risk isconstantly evaluated and managed by enteringinto forward exchange contracts as detailedbelow.

FINANCIAL INSTRUMENTSDuring the year to 31 March 2017 the charityentered into an SBH contract for themaintenance of the engines which is a monthlycommitment payable in euros. To cover the riskof fluctuations in the Euro rate, the Trusteesentered into monthly Fixed Forward ExchangeContracts to cover the value of ourcommitments for a period of 2 years. The fairvalue adjustment of these contracts at 31March 2018 was a liability of £4,113 which isdetailed in Note 23.

VOLUNTEERSIn accordance with the Charities SORP(FRS102), the exemption has been taken notto recognise the value of donated assets orvolunteer time as it is impractical to value.

Volunteers perform a variety of functionsincluding acting as ambassadors for thecharity, attending fundraising events, making presentations and assisting withadministrative tasks.

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Auditors Statement

STATEMENT OF TRUSTEES’RESPONSIBILITIES INRELATION TO THEFINANCIAL RESULTSThe Financial Results comprises theconsolidated Statement of Financial Activities,Cashflow Statement and Balance Sheet ofYorkshire Air Ambulance Ltd (‘the charitablecompany’).

The Financial Results presented within theAnnual Report does not constitute the fullconsolidated financial statements of thecharitable company for the financial yearsended 31 March 2018 and 31 March 2017but represents extracts from them. Theseextracts do not provide as full anunderstanding of the financial performanceand position of the charitable company aswould be provided by the full annual financialstatements of the charitable company.

The financial statements for each of thoseyears have been reported on by the charitablecompany’s independent auditor. The reportsof the auditor were:

(i) unqualified; (ii) did not include a reference to any mattersto which the auditor drew attention by way ofemphasis without qualifying their report; and(iii) did not contain a statement under section498 (2) or (3) of the Companies Act 2006.

The Trustees have accepted responsibility forpreparing the Annual Review and for preparingthe Financial Results included therein byextracting the consolidated Statement ofFinancial Activities, Cashflow Statement andBalance Sheet included in the Financial Resultsdirectly from the charitable company’s fullannual financial statements.

The Financial Results was approved by theTrustees and signed on their behalf on 25 September 2018 by Peter Sunderland.

INDEPENDENT STATEMENTOF KPMG LLP TO YORKSHIREAIR AMBULANCE LIMITEDOpinion We have examined the Financial Results ofYorkshire Air Ambulance (‘the charitablecompany’) for the year ended 31 March 2018set out on pages 16 to 17 of the Annual Report.On the basis of the work performed, in ouropinion the Financial Results included in theAnnual Review has been accurately extractedfrom the full annual financial statements of the charitable company for the year ended 31 March 2018.

Basis for opinion Our examination of the Financial Resultsconsists primarily of agreeing the amounts and captions included in the Financial Results to the corresponding items within the full annualfinancial statements of the charitable

company for the year ended 31 March 2018. We also read the other information contained inthe Annual Report and consider the implicationsfor our statement if we become aware of any apparent misstatements or materialinconsistencies with the Financial Results.

RESPECTIVERESPONSIBILITIES OFTRUSTEES AND KPMG LLPAs explained more fully in the Statement ofTrustees Responsibilities above, the Trusteeshave accepted responsibility for extracting theFinancial Results within the Annual Report fromthe full annual financial statements of thecharitable company.

Our responsibility is to report to the charitablecompany our opinion on the accurate extractionof the Financial Results within the Annual Reportfrom the full annual financial statements of thecharitable company.

THE PURPOSE OF OURWORK AND TO WHOM WEOWE OUR RESPONSIBILITIES This engagement is separate from the audit ofthe annual financial statements of the charitablecompany and the report here relates only to theextraction of the Financial Results from theannual financial statements and does not extendto the annual financial statements taken as a whole.

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As set out in our audit report on those financialstatements, that audit report is made solely tothe charitable company’s members, as a body,in accordance with Chapter 3 of Part 16 of theCompanies Act 2006.

The audit work has been undertaken so that wemight state to the charitable company’smembers those matters we are required to state to them in an auditor's report and for no other purpose. To the fullest extent permittedby law, we do not accept or assumeresponsibility to anyone other than thecharitable company and the charitablecompany’s members, as a body, for that auditwork, for the audit report, or for the opinionswe have formed in respect of that audit.

This statement is made solely to the charitablecompany on terms that have been agreed withthe charitable company. Our work has beenundertaken so that we might state to thecharitable company those matters we haveagreed to state to it in such a statement and forno other purpose.

To the fullest extent permitted by law, we do notaccept or assume responsibility to anyone otherthan the charitable company for our work, forthis statement, or for the opinions we haveformed.

Malcolm Harding for and on behalf of KPMG LLP, Statutory Auditor Chartered Accountants 1 Sovereign Street Sovereign Square Leeds LS1 4DA

October 2018

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Financial Results

STATEMENT OF FINANCIAL ACTIVITIES

2017/2018 2016/2017

£000’s £000’sINCOME 7,264 8,251

EXPENDITURECost of Generating Funds 1,282 1,282Operational Costs 3,369 3,552

Total Costs 4,651 4,834

Investment gains/losses 48 1,011and taxation

Increase in reserves 2,662 4,428Total Reserves B/FWD 22,776 18,348Total Reserves C/FWD 25,438 22,776

* these figures have been adjusted to reflect the changes required by FRS102 to accountfor legacies

2018 2017CASHFLOW STATEMENT £'000 £'000 Cash flows from operating activities:Net cash provided by operating activities 4,667 6,162 Cash flows from investing activities:

Dividends, interest and rents from investments 36 70 Purchase of property, plant and equipment (148) (8,901)Purchase of investments 20 (39)

Net cash used in investing activities (92) (8,870)

Change in cash and cash equivalents in the reporting period 4,575 2,708

Cash and cash equivalent at 1 April 3,788 6,496

Cash and cash equivalents at 31 March 8,363 3,788

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BALANCE SHEET

2017/2018 2016/2017

£000's £000’s

Fixed Assets 16,541 17,108

Current Assets

Debtors and Stock 986 1,021Bank Balances & Investments 8,363 5,188

9,349 6,209

Current LiabilitiesCreditors 448 541

Net Current Assets 8,897 5,668

Long Term LiabilitiesNet Assets 25,438 22,776Represented By

Restricted Funds 46 50Designated Funds 6,889 4,200Unrestricted Funds 18,503 18,526

25,438 22,776

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Roll of Honour 2017

These people and organisationswere recognised for theircontinued support at the 2017Recognition Awards:

VolunteersEva BirchFreda NicolaouJen & Paul ArmitageStuart & Alison RoeJune DrysdaleKeith Blower Michael HammondMarion GambleAnn KentGordon Howard

Individuals & Local SupportersWold Newton Tractor RunKeith RushworthBeer Monsters Motorbike ClubPaul CopleyNorth Yorkshire Moors MoorlandOrganisationCraven Cruising ClubThorpe Hall Family Fun DayLanglands Nurseries

Community GroupsThe Holderness Tractor GroupYarnbury Beer FestivalDrighlington Parish Council Event CommitteeThorngumbald Horse & Pony ShowThe Grove Dance GroupM&S Foodhall Skipton

Corporate SupportersGrippleBroker Network of KnaresboroughWalker Foster SolicitorsLeeds Building SocietySykes Lawn TurfDeloitte - Leeds officePortakabinSpecialist Cars of MaltonRedbrick Mill

Grants & Trusts AwardThe Jack Brunton Charitable Trust

Patient Fundraising AmbassadorIn memory of Tom & Ash Isle

Outstanding PartnershipDM Keith Skoda

Special Recognition AwardAnn Baron

Chairman’s AwardJon Mitchell

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Supporters who kindly donated over£10,000 during 2017/2018:

Association of Air Ambulances

B & M Retail Limited (Community Fund)

B & Q Distribution Centre

B. Braun Medical Ltd

Cooplands Bakers

Deans Garden Centre

Deloitte - Leeds

Leeds Building Society

Masham Sheep Fair

Mr & Mrs R Bean

Mr & Mrs S Horner

Mr D Penn

Mr E Lindley

Mr L Gouldbrough

Priory Rose Vintage Group

Rachael & Geoffrey Boycott

Rosemont Pharmaceuticals Ltd

Shepley Spring Limited

Skopes

Sovereign Health Care Charitable Trust

The Duke of Devonshire's Charitable Trust

The Jack Brunton Charitable Trust

The Langdale Trust

The Liz and Terry Bramall Foundation

The Nunnington Bash

The Quilter Cheviot

The Yorkshire Charity

Wentbridge House Hotel

Wetherby Whaler

£10KDonors

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NVIS Operations

For just over twelve months now, we havebeen undertaking ‘Night Vision ImagingSystems’ (NVIS) operations.

It was a long process to achieve the finalapproval and certification. Many hours oftraining, specialist testing and some veryexpensive equipment were required.

Approval was granted in September last year,and has subsequently allowed us to beoperationally available for a longer time. Shifttimes now extend from 6am until midnightduring the week, and our availability spans 14hours each day over the weekend.

Speaking about the NVIS Operations, CaptainAndy Lister, Director of Operations said: “Thisreally is a great step forward in the operationaldevelopments of the YAA. Our Pilots andcrews worked extremely hard over a numberof months to undertake and learn theprocesses involved in NVIS flying. It is acomplex process for our operational team tohave embarked on, however I am pleased toreport that we have had a fully capable NVISteam at the YAA for twelve months now. I amvery proud of them all, and now we are movingforward together to provide the best possibleservice for the people of Yorkshire.”

The sophisticated and state-of-the-art NVISgoggles, which cost around £18,000 per set,were bought by the Charity through generousgrant-funding awarded to us. Both Air Support

Units also benefit from a red-light systemwhich is instigated upon nightfall to allow thecrew’s eyes to customise to the green hue ofthe NVIS goggles.

Cpt Lister continues: “NVIS operations will beparticularly beneficial in the winter months,when the nights come in much quicker. OurPilots and navigational crew will wear the NVISgoggles in the front of the helicopter which willenable them to identify any hazards orobstacles when approaching a landing site. Inthe last twelve months, we have seen arounda 20% increase in our operational availabilitydue to introducing NVIS operations – this is allto benefit the people of Yorkshire.”

The Charity are also committed to the ongoingsafety and development of its staff, and willbe continually training and reviewing our NVISoperations.


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Operational Statistics

Our most attended hospital was Leeds General Infirmary

The most common incident we attended wasa Road Traffic Collision

We were requested to attend 18 incidentsinvolving infants under the age of 2 years old

The most attended town/city in ourregion was York

We were requested to attend 67 incidentsinvolving children between 2 and 16 years old

We attended 50% more malepatients than we did female.

Information collated between 1st January 2018 and 30th June 2018

We were called to attend899 incidents

67 18

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Fundraising Ethics

As you are probably aware, the Yorkshire AirAmbulance are a well-known Charity acrossthe Yorkshire region which generally meanswe are subject to much publicity and interest.

However, we have experienced on manyoccasions, people not always acting in thebest interests of the Charity, and we often getpeople enquiring whether certain fundraisersare acting on behalf of the YAA or not.

The Charity have very clear fundraising ethicsand will never compromise the reputation ofthe Charity. The following information outlinesexactly how the Charity operates from afundraising perspective and what to expectfrom official YAA fundraisers out in the field:

Official YAA Staff and VolunteersOfficial staff and representatives of the YAAshould always be carrying an official YAA IDbadge, which can easily be checked with YAAHQ (01422 237900) if in any doubt. Also, ourstaff will usually be wearing branded YAAclothing. Our registered volunteers also haveofficial ID badges, a YAA Registered Volunteerpolo shirt and corresponding jacket. All theseclothing items have YAA logos clearlyembroidered on them, with the words‘Registered Volunteer’ or ‘Charity Staff’.

Cold CallingOur Charity staff never ‘cold-call’ any of oursupporters and we do not employ third partiesto fundraise for us in this way.

Mailshotting YAA does not send out blanket mailings of anykind. We never send letters asking fordonations, nor do we share our donor data with

other organisations or use databases suppliedby third parties for any of our fundraisingactivities.

Door Knocking ‘Door knocking’ or charity collectors operatingin neighbourhoods is probably the mostfrequent enquiry we receive at Charity HQ. Thiscan include people approaching you at yourhome address asking you to sign up for alottery scheme, collecting textile recycling orgenerally asking for donations to the charity.They often require you to give your bank detailsto them. YAA can confirm that we never use thismethod to fundraise as it is something we donot condone or support.

We also often get reports that ‘door knockers’claim to be from the ‘Air Ambulance’. We wouldencourage people to get clarity on exactlywhich Air Ambulance the collector is from in thefirst instance, as well as asking for official ID toprove who they are. Sometimes donations aregiven to these people only later to discover itwas in fact given to another organisation andnot YAA.

Door To Door Recycling YAA operate a very successful recyclingscheme which has generated over £2M inincome for the Charity over the years. This isdone in partnership with our official recyclingpartner, BIUGroup. Our recycling schemeoperates with textile recycling bins which arelocated at convenient locations across Yorkshiresuch as household waste sites, supermarketcar parks, leisure facilities or pub car parks.

You can locate your nearest recycling bankusing the Bank Locator on the BIUGroup

website: http://biugroup.co.uk/banklocator/.We always encourage our supporters to deposittheir recycling in these banks – BIUGroup do notoffer a door to door collection service, so ifanyone posts recycling bags through yourletterbox claiming to be from YAA and offeringa collection service, they will not be from ourCharity.

Third Party Organised Fundraising Events There are many companies organisingfundraising events such as treks, walks, cyclerides, etc on your behalf, often asking you tosign up to them and raise a minimum amountof money to secure your place. What you maynot be aware of is that these companies thenexpect the charity to pay a specific amount toalso secure your place on the fundraising event.YAA will not get involved with this type of fundraising nor will we pay any fees to third party organised fundraisers - previousexperience has left the Charity out of pocketwhich is something we cannot risk in the future.

YAA does not exchange data with any otherorganisations.

Chugging ‘Chugging’ (so-called “Charity mugging”) is acommon term used for charity collectors whooperate in town or city centres, approachingshoppers and often asking them to sign up todonations or join a fundraising scheme. Ourstaff and volunteers are requested to attendmany events throughout the year such asfetes/galas/ fayres/shows/bag packs...the listis endless! However, you will never find our staffor volunteers ‘chugging’ in town or city centres.

If at any time, you are unsure or suspicious of anyoneclaiming to be from the YAA, please call our Charity HQ on01422 237900 for clarification.

NOCOLDCALLS


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Join the YAA Social Media Family! Just search Yorkshire Air Ambulance!

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Cayley House | 10 South Lane | Elland | HX5 0HQ

Tel: 01422 237900 | Fax: 01422 324500 | e-mail: [email protected]

www.yaa.org.uk

Registered Charity No. 1084305

Documents

17 - Yorkshire Air Ambulance | YAA · of £0.7m in legacies, from £2.7M to 2.0M. However, the overall income excluding legacies was sufficient to fund our expanded operational activities