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Marketing Environment
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MARKETING ENVIRONMENT
Understanding the Marketplace and Consumers22
chapter:
Katarína Chomová, 2012
The Microenvironment?
“The actors close to the company that affect its
ability to serve its customers.“
The
Com
pany
The
Com
pany
• TOP MANAGEMENT•FINANCE
•RESEARCH AND DEVELOPMENT (R&D)
•PURCHASING•OPERATIONS•ACCOUNTING
• They provide the resources needed by the company to
produce its goods and services.•MANUFACTURER•WHOLESALER•PACKAGER
•ETC.
Supp
liers
Supp
liers
MISSION STATEMENT:........................................................
.... Achieve supplier satisfaction...
• They help the company promote, sell and distribute its
products to final buyers.• PHYSICAL
DISTRIBUTION FIRMS
•MARKETING SERVICES AGENCIES
Mar
ketin
g M
arke
ting
Inte
rmed
iarie
sIn
term
edia
ries
• The company must provide greater customer value and
satisfaction than its competitors do.
Com
petit
ors
Com
petit
ors
• Any group that has an actual or potential interest in or impact on
an organization´s ability to achieve its objectives.•FINANCIAL PUBLICS
•MEDIA PUBLICS•GOVERNMENT PUBLICS
•CITIZEN-ACTION PUBLICS•LOCAL PUBLICS
•GENERAL PUBLICS•INTERNAL PUBLICSPu
blic
sPu
blic
s
• Customers are the mostimportant actors in the company
´s microenvironment.
Cust
omer
sCu
stom
ers
The Macroenvironment?
“The larger societal forces that affect the microenvironment.“
• The study of human populations in terms of size,
density, location, age, gender, race, occupation and other
statistics.
Demographic
Demographic
Population size
Structure of the population
Silver economy
Generation Y
Blue-collar versus white-collar
• Economic factors that affect consumer purchasing power and
spending patterns.
Economic
Economic
Tato Nano in India
• Forces that create new technologies, creating new
product and market opportunities.
TechnologicalTechnological
Perhaps the most dramatic force....
• Laws, government agencies, and pressure groups that
influence and limit various organizations and individuals in
a given society.
PoliticalPolitical
• Institutions and other forces that affect society´s basic values,
perceptions, preferences and behaviors.
CulturalCultural
• Natural resources that are needed as inputs by marketers
or that are affected by marketing activities.
•Environmental sustainability-Developing strategies and
practices that create a world economy that the planet can
support indefinitely.
Natural
Natural
World´s first 100 percent compostable package...
Credit conditions:•Attendance at seminars (are allowed 2 non-participations)
•One presentation about marketing (marketing mix- to analyse of product/service, price, place, promotion)of your favorite company (product) or NGOs