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2006 SAP SuperUser Meetings
Finance & Purchasing
27th February 2pm
Welcome & Introductions
Mark Bulmer - Head of Information Systems
Tim Hunnybun – SAP Trainer
Debbie Adams – SAP Finance
Trish Burnett – SAP Purchasing
Tim Brannon – Head of Central Purchasing
Richard Lewis – Purchasing Training
Michael Russell – Business Process Analyst
Agenda
• Welcome & Introductions• Update from SuperUser Meetings last year• Finance Projects – Delivered, Current & Agreed• Purchasing Projects – Delivered, Current & Agreed• Business Intelligence – MIS for Finance• Business Process Modelling • SAP Training Update• Open Discussion• AOB• Close
Update from 2005 SuperUser Meetings
Format of the meetings…
• Met SAP SuperUsers March 2005 in 4 meetings• Chance for them to feedback on SAP Support &
Training• Report released April 2005• Available on SAP SuperUsers Website
Update from 2005 SuperUser Meetings
What Has Been Delivered…
• Improving Communication• New Format for SuperUser meetings• More Support Material• New Sales Monthly Course • SuperUser & Authorised Signatory review in
progress• New SAP Training client currently being configured
Update from 2005 SuperUser Meetings
What has not yet been delivered…
• Refresher Courses for SuperUsers• Skills Workshops• Overview Session on how SAP is used in Leeds
These WILL all happen in 2006….
Finance Projects - Delivered
The following projects have been delivered since August 2004:
• Equipment inventory register• Web-based direct debit mandate for student fees• Change of University bank to Barclays• Grants Management implementation• fEC for research (COSTA and multiple internal funds)• Archiving
Finance Projects - Current
Current 2005/06 projects are:
• Online payments for online registration• Business Intelligence – Finance • fEC • Document capture for Accounts Payable invoices
Finance Projects - Planned
Projects planned for 2006/07 are:
• SAP Upgrade• Online payments facility for conference fees etc.• Student Management Information for FFM’s• fEC Research• fEC Learning and Teaching
Purchasing Projects – Delivered
• Auto-faxing• Stock for RCS• Purchasing Card reconciliation in SAP • e.Tendering
Purchasing Projects - Current
• Completion of rollout of SAP• Ongoing development of SIPR• Document scanning for AP • Continued rollout of Science Warehouse
Purchasing Projects – Planned
• Automatic document matching• Electronic Invoicing• SAP Stock for Faculties • Email purchase orders• Review of current business processes
Business Intelligence – MIS for Finance
Business Process Managementat the
University of Leeds
Michael RussellBusiness Process Analyst
Business Process Management
• Definitions:
– BPM is an enabler for businesses in defining strategic goals, and then measuring and managing performance against those goals.
– Core BPM processes include financial and operational planning, consolidation and reporting, modelling, analysis, and monitoring of key performance indicators (KPIs) linked to organizational strategy.
BPM…what is it?
• BPM is a set of principles and techniques that are concerned with:
– defining and documenting business processes– assigning management ownership for processes– redesigning or repairing dysfunctional processes– publishing operating procedures and work instructions– training personnel to execute processes correctly– monitoring the performance and reliability of processes– continuously improving process effectiveness &
efficiency
The modelling tool of a BPM Solution allows us to model both As Is & To Be processes and compare/analyse them BPM Solution can assign Roles
to tasks and identify who has overall ownership/responsibility for a process
Analysing processes and removing tasks/functions that do not add value and enhance those that do Through BPM we can produce
training documentation and improved training methods/processesBPM Solutions allow us to
train the right people to perform processes in the correct way/order
ARIS PPM toolset – monitoring real data against KPIThe process performs as it should following implementation
BPM lifecycle is a continuous loop providing continuous process improvement
Creating an instituitional BPM culture……benefits of
• Reducing the cost of errors in service delivery• Reducing the number of customer/user complaints• Speeding up the training of new personnel• Making it easier to cross-train personnel in different
roles• Increasing job satisfaction & team morale
Business Process Improvement
• What is the Vision– Increase efficiency– Reduce costs– Improve service– Reduce/eliminate duplication– IT – use it in the right place at the right time
• Success Factors– Top down commitment– Bottom up support– Strategic focus– Change tolerance
Why model our Business Processes
• Provides a standard visual form to enable us to describe; validate; simulate & cost a Business Process
• Helps us understand the process and the participants involved
• Identify the right areas to concentrate resources on improvement – how changes will impact on the full process
• Can provide a Training model and Training documentation
ARIS
• IDS Scheer– International product & consultancy company
• BPM Solution– Accelerate the analysis & decision making process
• ARIS Process Platform– ARIS Modelling Tool– ARIS Simulation– ARIS Business Optimizer– ARIS Process Performance Management
ARIS Process Platform
CONTINUOUS PROCESS IMPROVEMENT
Function
Event
Rule
AND AND/OR OR
Questions
SAP Training Update
• Document released in January outlining changes – Was this useful ?
• Improvements to the Website (http://www.leeds.ac.uk/iss/infosystems/training/saptraining.html)
• Online Simulations for regular courses– What would you like to see?
• Online search and book onto SAP courses• Refurbishment of ISS Training rooms
Survey of SAP SuperUsers
• Why ?– Assess who are the SuperUsers– Collate skills of the SuperUsers– Understand training and support requirements– Determine which areas of the University (or SAP)
requires more SuperUsers
• The Results– SuperUsers not evenly distributed– Over half said they would like refresher courses /
workshops– Most popular were Advanced Navigation & Financial
Reporting
SAP Training Plans for 2006
• New Monthly Sales Course began this month• Introduce monthly workshops
– Reporting Techniques– Advanced Navigation
• Redesign of the SAP SuperUsers web pages
Open Discussion…
Over to you !
Thank you for your time…